Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your review! We’re very sorry to hear about your disappointment. A dispute was filed while your order was still on its way, and since you requested a refund, our customer service team stopped the order. We appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We hope your order has now arrived and that you’re happy with it.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with the quality of the hooded towel that we purchased. It's out first time purchasing from My 1st Years. We did contact the company but clearly they are happy with the quality of product that they sell. For the cost of the towel it's extremely disappointing.
2 star awarded as the actual personalisation has been done well and does look nice.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The product was lovely,but disappointed it wasn’t personalised,I had problems trying to add my grandsons name on the order ,when I pointed this out it wasn’t rectified,it seems no one checks the order the type and colour off the writing was on the order but the name wasn’t,the box and card inside was personalised .It has put me off making another purchase.”
Hi, thank you for your feedback. We’ve looked into your order and can confirm that the name was not requested or paid for at the time of purchase. We did, however, offer you a replacement free of charge if the product was returned, but we never received a response from you regarding this. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered a rocking chair and a personalised bible.
The rocking chair arrived without all of the correct screws and the cover around the box for the bible is peeling away and bubbling where it hasn’t been wrapped well.
It’s very disappointing when they’re special gifts and I’d spent a lot of money on them.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re sorry for the delay and any inconvenience caused. We can see that your parcel was delivered today, so it should be with you now. Please let us know if you experience any further issues. We’re happy to help!
Best regards, Aleksandra, Management Team, My 1st Years
“Box came damaged which I appreciate will be Evri’s fault but spent £80 on a chair for it to come with half the plastic bag fallen off therefore some dirty marks on the product. No padding around the chair to refrain from getting damaged in transit. Happy with the product itself but not with how it has been packed and delivered.”
Hi, thank you for your feedback. We’re glad to hear you’re happy with the chair itself but we’re very sorry about the packaging and delivery issues. We appreciate your comments and will pass them on to review how we can better protect items in transit.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry for the delay. It appears your package was lost, and a full refund has already been processed. We will pass your feedback to the relevant team to ensure it does not happen again.
Best regards, Aleksandra, Management Team, My 1st Years
“Love the advent calendar I ordered but the stocking and sack were both personalised with hideous cheap looking stickers instead of being embroidered. (The advent calendar is also done this way but at least it's small enough to get away with). The title on the listing has the word "embroidered" and the price point is very much in line with embroidery so I feel very mislead. I left reviews on the individual products to warn others but these have been hidden by the company (or weren't visible last time I looked) which again is very misleading for consumers. I would not recommend shopping here, have warned everyone i meet with kids not to and won't be again myself.”
Hi, we’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your feedback. We understand your concerns regarding the personalisation on the stocking and sack and we will pass the feedback to the relevant team.
Regarding the reviews, we do not hide customer feedback intentionally. If you experienced an issue with visibility, this may have been a technical error, and we appreciate you letting us know.
We completely understand your frustration and are sorry that your experience did not meet your expectations. Your comments will be passed on to our team to help improve clarity and ensure our listings accurately reflect the products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“My parcel still hasn’t been delivered, I have emailed with no reply. Really disappointed as I’ve always had a good experience up until now. A birthday present ordered to be delivered in time, now nearly a week late.”
Hi, we’re very sorry to hear that your order was lost. I’ve checked our records, and I can see that a replacement has already been processed. It should be with you very soon. We apologise again for the delay and any inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“Good/fast delivery and item is pretty and well-made, but far too small and thus not fit for much use! Would return if it was not personalised. Disappointed!”
Hi, thank you for your feedback! We’re glad to hear you were happy with the delivery and quality of the item. We’re sorry it didn’t meet your expectations in terms of size and understand your disappointment. Your comments are very helpful as we continue to improve our products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that the bunny arrived without the new baby card. We completely understand how important this is. I can see that one of our Customer Service Advisors has already offered you a replacement.
Please reply to their email so we can get this sorted for you as quickly as possible. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“My 1st experience is sadly not great, the product I bought was OK, the personalisation wasnt as good as I expected and the bag was creased. But the most disappointing thing was the crushed gift box that had been stuffed in a parcel bag and then lack of communication from the company. Such a shame as I loved the look of everything.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re sorry to hear you’re disappointed. We start new discounts very often, so we recommend subscribing to our emails or newsletter to be the first to hear about new offers.
Best regards, Aleksandra, Management Team, My 1st Years
