“I ordered a rocking chair and a personalised bible.
The rocking chair arrived without all of the correct screws and the cover around the box for the bible is peeling away and bubbling where it hasn’t been wrapped well.
It’s very disappointing when they’re special gifts and I’d spent a lot of money on them.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re sorry for the delay and any inconvenience caused. We can see that your parcel was delivered today, so it should be with you now. Please let us know if you experience any further issues. We’re happy to help!
Best regards, Aleksandra, Management Team, My 1st Years
“Box came damaged which I appreciate will be Evri’s fault but spent £80 on a chair for it to come with half the plastic bag fallen off therefore some dirty marks on the product. No padding around the chair to refrain from getting damaged in transit. Happy with the product itself but not with how it has been packed and delivered.”
Hi, thank you for your feedback. We’re glad to hear you’re happy with the chair itself but we’re very sorry about the packaging and delivery issues. We appreciate your comments and will pass them on to review how we can better protect items in transit.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry for the delay. It appears your package was lost, and a full refund has already been processed. We will pass your feedback to the relevant team to ensure it does not happen again.
Best regards, Aleksandra, Management Team, My 1st Years
“Love the advent calendar I ordered but the stocking and sack were both personalised with hideous cheap looking stickers instead of being embroidered. (The advent calendar is also done this way but at least it's small enough to get away with). The title on the listing has the word "embroidered" and the price point is very much in line with embroidery so I feel very mislead. I left reviews on the individual products to warn others but these have been hidden by the company (or weren't visible last time I looked) which again is very misleading for consumers. I would not recommend shopping here, have warned everyone i meet with kids not to and won't be again myself.”
Hi, we’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your feedback. We understand your concerns regarding the personalisation on the stocking and sack and we will pass the feedback to the relevant team.
Regarding the reviews, we do not hide customer feedback intentionally. If you experienced an issue with visibility, this may have been a technical error, and we appreciate you letting us know.
We completely understand your frustration and are sorry that your experience did not meet your expectations. Your comments will be passed on to our team to help improve clarity and ensure our listings accurately reflect the products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“My parcel still hasn’t been delivered, I have emailed with no reply. Really disappointed as I’ve always had a good experience up until now. A birthday present ordered to be delivered in time, now nearly a week late.”
Hi, we’re very sorry to hear that your order was lost. I’ve checked our records, and I can see that a replacement has already been processed. It should be with you very soon. We apologise again for the delay and any inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“Good/fast delivery and item is pretty and well-made, but far too small and thus not fit for much use! Would return if it was not personalised. Disappointed!”
Hi, thank you for your feedback! We’re glad to hear you were happy with the delivery and quality of the item. We’re sorry it didn’t meet your expectations in terms of size and understand your disappointment. Your comments are very helpful as we continue to improve our products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that the bunny arrived without the new baby card. We completely understand how important this is. I can see that one of our Customer Service Advisors has already offered you a replacement.
Please reply to their email so we can get this sorted for you as quickly as possible. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“My 1st experience is sadly not great, the product I bought was OK, the personalisation wasnt as good as I expected and the bag was creased. But the most disappointing thing was the crushed gift box that had been stuffed in a parcel bag and then lack of communication from the company. Such a shame as I loved the look of everything.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re sorry to hear you’re disappointed. We start new discounts very often, so we recommend subscribing to our emails or newsletter to be the first to hear about new offers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I have left a review re the personalised kite I purchased..it wasn't terribly favourable and hasn't appeared as a review of the product. Therefore it does seem a little pointless to leave you a review that won't be used!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“I bought a few bits from My 1st Years including some personalised baby chino mugs and a backpack. Whilst the mugs were great, the backpack was extremely disappointing. It had lots of threads loose, it was flimsy, much smaller than expected - and just an overall disappointment. For £32, there are lots of much better options. I bought the backpack to use as my son’s nursery bag; his previous one was gifted to us and has lasted over a year even with all the wear and tear that comes with it being a nursery bag (it was extremely sturdy). With the level of flimsiness of this one in mind, I very much doubt that it will withstand the wear and tear in the same way. Extremely disappointing given the high price tag.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Can you please provide a customer care number where I can find some assistance? My parcel is stuck at customs at New Delhi for the last 5 days and no information is given as in what is the next steps. Please assist.”
Hi. we’re sorry to see that your order is stuck. Please contact us so we can assist you:
Customer Enquiries
Tel: 020 3857 8008
Email: support@madeyours.com
Thank you for your patience.
Sincerely, Aleksandra from the My 1st Years Management Team
“I expected a high quality for the price but was disappointed with the products, especially the mini backpack. Bunny ear was chopped off at the top and there are loose threads.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com
Sincerely, Aleksandra from the My 1st Years Management Team
“The wrong product was sent out to me and they refused to send me the right one until I had, at my own cost (until I requested a prepaid label) and inconvenience, packaged back up the wrong product and they had received it back! So the thing I ordered in time for an important event never made it...
Their customer services was pretty abysmal it was as if I had sent the wrong product out to myself. I won't be rushing to order from them again which is a shame as they have some nice products.”
Hi, we’re very sorry for the frustration and inconvenience caused by sending the wrong product and the delays in getting it replaced. Please rest assured that we have sent out the correct item with personalisation, and we hope it reaches you promptly. We truly appreciate your feedback and are taking it on board to improve our service.
Sincerely, Aleksandra from the My 1st Years Management Team
