Hi, we’re very sorry to hear this. Please get in touch with our Customer Service team so we can look into the issue and assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the little robe, well made and finished off. Cute lettering and dino enhancement, super box and extra nice tissue paper inside. I think grandson will be delighted”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items that were made are lovely, but very disappointed with the gift box that arrived as it was damaged. When I raised it with the company I was told a replacement box with be sent. They sent a replacement box that was half the size of the original box. Something that would have looked beautiful in the presentation box now needs to be rammed in to a smaller box as they are out of stock of the larger boxes. (Despite still selling the full gift set including box on their website!)
While I appreciate that they maybe out of stock it is disappointing to know that I have spent a lot of money for my friends new baby gift and it is all rammed in to a small box. Be aware that the company use Evri and both packages received have turned up damaged, dented and ripped. All of the items I could have purchased else were but the whole gift set including the presentation box was so much more appealing. I will think twice about ordering from them again!
The company need to ensure that adequate packaging is used if they are to continue using evri.”
Hi, we’re very sorry to hear about your experience and completely understand your disappointment, especially given that this was a special gift. We sincerely apologise for the issues with both the gift box and the delivery. We appreciate your feedback regarding packaging and courier service, and we’ll pass this on to our team to help improve our processes and ensure better protection in future deliveries.
We understand how frustrating it is when a gift doesn’t arrive as expected, and we truly value your comments as they help us make improvements.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My first time shopping with My 1st Years but won’t be my last. I bought two wooden toys for our new granddaughter for Christmas. They arrived quickly, the items which were personalised at no extra cost are lovely.They also arrived in beautiful gift boxes. Would definitely recommend this company 5*”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Second time I've ordered, quality is great. Proces of ordering is easy, but unfortunately the green box had a rip in it. But it's no problem still a great product”
Hi, thank you for your feedback! We’re delighted to hear you’re happy with the quality and ordering process. We’re sorry to hear about the rip in the green box. Please contact us, and we’d be happy to replace it for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind feedback! We’re thrilled to hear you love the product and had a smooth ordering and delivery experience. We also appreciate your suggestion about the product description and will take it on board to make improvements.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we are very sorry to hear this has happened. We’ve checked your order and can see that the parcel is being returned to us. We would love to replace it for you, however, this item is currently out of stock. We can offer a replacement with a different product or a full refund. Please get in touch with us so we can arrange this for you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience. We can see that the courier attempted to deliver your parcel last week, and an investigation has been raised to track it. Please rest assured we’re following this up and will keep you updated as soon as we have more information.
Best regards, Aleksandra, Management Team, My 1st Years
Hello, thank you so much for your kind words! We’re really glad to hear you’re happy with the product, though we’re sorry to hear the delivery driver left it out in the rain. If there’s ever anything we can do to help or improve your experience, please don’t hesitate to reach out. We appreciate your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that you’re unhappy with your order. We’ve reviewed the correspondence and understand your concerns regarding the font style. We can certainly pass your feedback on to the relevant team. We also want to note that a replacement with a different font style has been offered, but we haven’t yet heard back from you regarding this option. Please get in touch if you’d like to proceed with the replacement.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
