Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely item, however was not delivered within the 5 working days. I had to contact them to ask where it was and only then it was expedited. Beautiful gift though, my niece loved it.”
Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re delighted to hear you’re happy with the quality. We appreciate your note about the size and are glad it’s still working well for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I like the product but found the website hard to use. It was not very responsive and ended up recording details in a strange way.
Yeh customer service team weee very helpful.
The gift took longer to arrive than I expected.”
Hello, thank you for taking the time to share your feedback. We’re really pleased to hear that our customer service team were able to support you, but we’re sorry to learn that you found our website difficult to use and that your gift took longer to arrive than expected.
Your comments are very valuable. We’ve passed them on to our web and operations teams so we can improve both the online experience and delivery times. We’re always looking for ways to make things smoother for our customers, and your feedback will help us do that.
We’re glad you love the product, and we hope it makes a special gift.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very pleased with my purchase.
Items ordered are of good quality and packaged with care.
However delivery was stated to be 3-5 working days and was actually 9 working days. Next time would choose a different delivery option.”
Hello, thank you so much for your kind words about the quality and packaging of your order. We’re so pleased you’re happy with your purchase. We’re really sorry to hear that delivery took longer than expected on this occasion. We’ll certainly take your feedback on board and continue working with our couriers to improve this. We hope to welcome you back again soon, and you’re always welcome to choose a faster delivery option next time if needed.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the products. We’re very sorry to hear that the box arrived a little damaged. Thank you for letting us know, and we’ll be passing your feedback on to help improve our packaging.
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely personalised backpack and notebook and pencil case. Really well made and beautifully packaged and arriving swiftly. Thank you very much and would highly recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Really liked the product and names embroidered very well but I ordered 2 different names for 2 different babies and only received one gift box when I had requested 2. Had to source another gift bag which didn’t look as good.”
Hi, thank you for your feedback. We’re so pleased to hear you liked the product and embroidery. We’re very sorry that only one gift box was sent instead of two, and we completely understand how disappointing it must have been to have to find an alternative at the last minute. We’ll pass this feedback on to our team to help ensure this doesn’t happen again.
Sincerely, Aleksandra from the My 1st Years Management Team
“Always loved My 1st Years when purchasing personalised gifts. This time purchased a chair and very pleased with this item it is lovely however had seen same chair by my 1st years on not the high street personalised everything I wanted but really wanted in gift box so decided to go straight to company paid £17 more but wanted a gift box. Hadn’t noticed it said in small writing may not come in gift box very disappointed wish I had gone to not on the high street where it was very clear not gift boxed and saved money would advise people to look around as other places sell same thing and cheaper especially when they have a sale on”
Hi, thank you so much for your continued support and for choosing us again for your personalised gifts. We’re really pleased to hear that you love the chair.
We’re so sorry for the disappointment caused by the gift box. Unfortunately, we don’t currently hold a gift box large enough to fit this particular item. We’ll make sure to review how this is communicated on our website so that it’s much clearer in the future.
Your feedback is very important to us, and we’ll certainly share it with the wider team.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words. We’re so pleased to hear you thought the gift was beautiful. We’re sorry to hear it was smaller than you expected, and we appreciate your feedback as it helps us improve how we describe our products online.
We hope the gift was still well received, and we’d love the chance to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
“My daughters bag is absolutely adorable personalised it to make it extra special and it definitely made her day. Really lovely well made would recommend. But was slightly disappointed as I opted for gift box but unfortunately was very damaged time it got to me the bag was fine but the box had definitely seen better days.”
Hi, thank you so much for your lovely feedback! We’re delighted to hear your daughter loves her personalised bag and that it made her day extra special. We’re so pleased you’re happy with the quality, but we’re very sorry the gift box arrived damaged. That’s not the experience we want for our customers. We’ll be passing this feedback on to our team to help improve packaging and delivery in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“I’ve shopped with my 1st years since having my daughter almost 2 years ago, the quality had always been great however recently I have found the quality to be less and the company becoming more greedy. I’ve had a couple of issues with recent orders including receiving damaged items and damaged gift boxes which although resolved after contacting customer services, appears to be a more frequent issue.
I regularly use my BLC discount however this can’t be used with my reward points which expire after a short period which is highly unfair.
hopefully they restore the original drive for customer satisfaction and quality as it really does sell some wonderful items.”
Hi, thank you for taking the time to share your feedback. We’re truly sorry to hear about the recent issues you’ve experienced with the quality of our products and packaging, and we completely understand your frustration. Please be assured that we take comments like yours seriously. We continually work to improve our products, packaging, and service, and your feedback will be shared with the relevant teams to help prevent these issues in the future.
Regarding your concerns about discounts and reward points, we appreciate your comments and will take them into consideration as we review our policies to ensure fairness and value for our loyal customers.
We’re grateful for your continued support over the years and hope we can restore your confidence in the quality and service you’ve come to expect from 1st Years.
Sincerely, Aleksandra from the My 1st Years Management Team
“Overall, we are happy with the personalised rocking horse we bought from My 1st Years. It was high-quality, soft. and well-built. Our only disappointment was the personalisation: (1) the personalisation was a simple vinyl material. Yes, it's stated in the ad, but we felt it wasn't great quality. (2) It was only personalised on one side. I doubt it would cost that much to add the not-so-great-quality vinyl on the other side.”
Hi, thank you for your feedback and for sharing your thoughts on the personalised rocking horse. We’re so pleased to hear you were happy with the overall quality and build of the item. We’re sorry, however, that the personalisation didn’t fully meet your expectations.
Your comments regarding the vinyl material and single-sided personalisation have been passed along to our product team for consideration in future designs. We truly value your input, as it helps us improve our products and customer experience.
Thank you again for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
“Would have given five stars as the item we bought was lovely and much appreciated by its recipient, I also like the gift box products come with. However, it took quite a while to arrive and, most annoyingly, after I had created an account and ordered it, I received an email offering me 10% off my first order! Clearly I was unable to take advantage of this as I had already placed my first order!! Very irritating!”
Hi, thank you for your kind words about the product and packaging. We’re so glad the recipient loved it! We’re sorry to hear about the delay and the timing of the discount email. We’ll pass your feedback on to our team to help improve the experience for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
