“Products were great and as expected. Main issue was the presentation box - it was damaged and could not be used to present the gifts to the recipients which was a great shame.”
Hi, thank you for your feedback. We’re very sorry to hear that the presentation box arrived damaged. Please get in touch with us, and we’ll be happy to issue a replacement for you.
We appreciate your understanding and look forward to resolving this for you.
Best regards, Aleksandra, Management Team, My 1st Years
“Perfect size for my toddler with adjustable straps, and she loves it, great colour and pattern, everything she needs for nursery fits in perfectly. Not so impressed with the material of the custom name as it’s felt and in white, will have to see how it fares in the rain”
Hi, thank you for your review! We’re so pleased to hear that the backpack is the perfect size and that your toddler loves it. We appreciate your feedback regarding the custom name material and will keep this in mind for future improvements.
We hope it continues to be a great companion for the nursery!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re so pleased to hear that you loved the product and found it perfect for gifting. We’re sorry for any confusion regarding the delivery and tracking, and we appreciate your feedback as it helps us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful products. Have been using this company for little one’s gift for many years. Bit disappointed about the personalised box I added to my order recently. Corners were scuffed and top layer coming away from box.”
Hi, thank you for your kind words and for being a valued customer over the years. We’re very sorry to hear about the condition of the personalised box. We’d be happy to send you a replacement. Please contact us so we can arrange this for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind words about the Flopsy Bunny. We’re so pleased you loved it and the packaging. We’re really sorry to hear the delivery experience with Evri wasn’t up to standard, and we truly appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
“Quality good. Great fabric. Opted to have personalised with initials but hadn’t thought about it being offset if put . after each letter. Would advise using odd number of letters/figures to avoid this when ordering / don’t put second . if doing initials. Annoying because otherwise would be perfect. No fault of seller, just not something I’d considered before ordering and unfortunately does ruin the aesthetic.”
Hi, thank you for your thoughtful feedback! We’re glad to hear you’re happy with the quality and fabric. We really appreciate your insight regarding the personalisation spacing. This is a helpful tip for future customers when ordering initials. We’re sorry it affected the aesthetic for you, but we’re grateful for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful lunch box and bag, apparently made of good quality material. However, the personalization isn't quite right (the name is in different colors and stitching), so it doesn't look as good for a set from the same collection, and for the price. The gift box was dented and torn. Delivery was very fast.”
Hi, thank you for your feedback. We’re glad to hear that you’re happy with the quality and speed of delivery. We’re very sorry that the personalisation and gift box did not meet your expectations. We will pass your comments on to the relevant team.
If you would like a replacement gift box, please get in touch with us and we’ll be happy to arrange this for you. Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely review! We’re delighted to hear you loved the rucksack and rag doll. We completely understand your point about separate packaging and will be passing your feedback on to the relevant team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely item, however was not delivered within the 5 working days. I had to contact them to ask where it was and only then it was expedited. Beautiful gift though, my niece loved it.”
Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re delighted to hear you’re happy with the quality. We appreciate your note about the size and are glad it’s still working well for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I like the product but found the website hard to use. It was not very responsive and ended up recording details in a strange way.
Yeh customer service team weee very helpful.
The gift took longer to arrive than I expected.”
Hello, thank you for taking the time to share your feedback. We’re really pleased to hear that our customer service team were able to support you, but we’re sorry to learn that you found our website difficult to use and that your gift took longer to arrive than expected.
Your comments are very valuable. We’ve passed them on to our web and operations teams so we can improve both the online experience and delivery times. We’re always looking for ways to make things smoother for our customers, and your feedback will help us do that.
We’re glad you love the product, and we hope it makes a special gift.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very pleased with my purchase.
Items ordered are of good quality and packaged with care.
However delivery was stated to be 3-5 working days and was actually 9 working days. Next time would choose a different delivery option.”
Hello, thank you so much for your kind words about the quality and packaging of your order. We’re so pleased you’re happy with your purchase. We’re really sorry to hear that delivery took longer than expected on this occasion. We’ll certainly take your feedback on board and continue working with our couriers to improve this. We hope to welcome you back again soon, and you’re always welcome to choose a faster delivery option next time if needed.
Best regards, Aleksandra, Management Team, My 1st Years
