Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you and your grandson love the toy box. We’re very sorry about the crack in the corner and appreciate you letting us know. We’ll take this on board to improve our quality. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately, the Memory Box was a little damaged; but that can happen in transit.
I might order another because, other than minor damage, I was delighted with quality of both the box and the cuddly toy. I have tried to include a photo.”
Hi, thank you for your feedback and for sharing the photo. We’re sorry to hear that the box arrived a damaged, but we’re delighted to hear that you were happy with the quality of both the box and the cuddly toy.
I’ve sent you an email regarding this. Please check your inbox so we can make sure everything is sorted.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“The little dressing gown is very sweet and nicely embroidered . Can’t wait to give it to her. The little case with wooden beauty products is delightful.
Now just waiting for a couple of more gifts to arrive!”
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re really pleased you love the product, though we’re sorry to hear the gift box arrived damaged. We understand it can sometimes be tricky to upload photos, but we’re happy to let you know that we’ve now arranged a replacement box for you. It should be with you within 24–48 hours. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a mini backpack and the tabletop zoo. Love the zoo but the backpack wasn't quite what i was expecting and the gift box was torn quite badly.”
Hi, thank you for your feedback! We’re delighted to hear you love the tabletop zoo. We’re very sorry that the mini backpack wasn’t quite what you expected and that the gift box arrived damaged.
We really appreciate you letting us know, and we’ll pass your comments on to our team to help improve both our products and packaging.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you love the product. We appreciate your comment about the writing and will pass this on to our team for consideration in future designs.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered the personalised bunny for my granddaughter, bunny is gorgeous but was a bit disappointed the personalisation wasn't embroidered but stuck on lettering ? Hopefully it safe for a baby and doesn't come off”
Hi, thank you so much for your feedback! We’re delighted to hear you love the bunny. The personalised lettering is applied using a heated press, which is safe and durable, so it’s perfectly suitable for a baby and won’t come off. If we were to embroider the name, the thread would be visible on the back of the item, which is why we use the heated press method instead.
Best regards, Aleksandra, Management Team, My 1st Years
“I have got many personalised toys,bags and nightmare for my daughter and nieces and nephews and the quality is unmatched. Always very please with purchases.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear about the confusion. The gift bag is not included for free, but we do offer a free gift box, which was sent along with your order.
We hope you’re still enjoying your product, and thank you for your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the quality of my chosen gifts, that were carefully and speedily dispatched.
However my experience was spoilt by the couriers, namely Evri, who misled me when my parcel didn’t arrive. After much stress, searching and following an investigation, my parcel mysteriously arrived without further communication from Evri.
First class products yet poor courier service.”
Hi, thank you so much for your kind words about the quality of our products. We’re delighted to hear you’re happy with your gifts!
We’re very sorry that your experience was affected by the delivery service. We completely understand how frustrating it must have been to deal with the confusion and lack of communication from Evri. Please rest assured that we’ve shared your feedback with them to help improve their service.
We truly appreciate your patience and hope that, despite the delivery issues, you and your loved ones enjoy the gifts.
Best regards, Aleksandra, Management Team, My 1st Years
“Piano is so cute and the personalisation just sets it off- bought as a keepsake gift for our granddaughter’s 1st birthday.
I would have given it 5 stars but the keys aren’t great and difficult to play an actual tune, which we thought you would at least be able to do given the price, but aesthetically it’s lovey and will hopefully look beautiful sitting in her room.”
Hi, thank you for your thoughtful review! We’re delighted to hear you love the look of the piano and that the personalisation made it extra special for your granddaughter’s 1st birthday. We really appreciate your feedback about the keys. We’ll be sure to pass this on to our product team, as it helps us improve. We hope it makes a lovely keepsake in her room for years to come.
Best regards, Aleksandra, Management Team, My 1st Years
“The products we bought were amazing. However, the website and milestone rewards system let us down. The communication was great and didn’t deter me from buying but I will be more aware of the complications when buying in the future.”
Hi, thank you for your honest feedback! We’re thrilled to hear you loved the products and that our communication met your expectations. We’re sorry the website and milestone rewards system caused some frustration and really appreciate you bringing this to our attention. We’ll take your comments on board to improve the experience for future purchases.
Best regards, Aleksandra, Management Team, My 1st Years
“I've received your items as gifts for the past 11 years so when I had another baby I knew I wanted to get them something personalised and you were my first thought. The products are lovely but I naively didn't look at the dimensions and just assumed, for the price, they would be much bigger than they are. In comparison to the one my eldest has, which is 10 years old, the activity cube is ridiculously small for £49, which I luckily did not pay as it was on offer. It's still beautiful and I'm happy with it, I just wrongly assumed it would be bigger. Check the measurements people!”
Hi, thank you so much for your continued support over the years. It truly means the world to us! We’re delighted to hear you love the products and enjoyed personalising them. We completely understand your point about the dimensions and really appreciate you highlighting it for other customers. We’ll also take your feedback on board as we review our product descriptions to make sizing clearer. Thank you again for your kind words and loyalty!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered baby walker for my grandson but it was damaged unfortunately but the team at my1styears soon rectified the problem and send replacement by express delivery
Lovely toy and am sure my grandson is going to love it”
Hi, thank you for your kind words! We’re so sorry the baby walker arrived damaged, but we’re glad our team could quickly resolve the issue and get a replacement to you. We hope your grandson has lots of fun with his new toy!
Best regards, Aleksandra, Management Team, My 1st Years
“I have used this company a few times and although I have been pleased with the items I have had problems with receiving damaged gift boxes which results in delays but their customer service is very good however I have had another order in the ladt few weeks and again the gift box was damaged and one of the items had marks on it but the customer service was quick to send out replacements however the Evri company have never delivered the replacement order and I am still waiting so I must admit that even although the customer service is good I'm not sure if I would order again as it is quite disappointing and takes away any pleasure of receiving the order as it delays the time to give the baby gift.”
Hi, we’re so sorry to hear about the repeated issues with damaged gift boxes and your recent replacement order. We completely understand how frustrating this must be, especially when sending a gift. Please be assured that we’ve raised an investigation with Evri regarding your replacement. Could you get in touch with our customer service team so we can resolve this as quickly as possible? We truly appreciate your patience and hope we can restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
“Received today really pleased but would of liked 2 boxes one for each doll as separate presents.if possible please could you send another box for the doll. It would be much appreciated. Otherwise would if been 5 stars . Very good quality.”
Hi, thank you for your lovely feedback! We’re so glad you’re pleased with the dolls. As requested, we’ve sent an additional gift box for the second doll. It should be with you within 48 hours. We hope this helps make the presents extra special!
Best regards, Aleksandra, Management Team, My 1st Years
