Hi, thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the products. We’re very sorry to hear that the box arrived a little damaged. Thank you for letting us know, and we’ll be passing your feedback on to help improve our packaging.
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely personalised backpack and notebook and pencil case. Really well made and beautifully packaged and arriving swiftly. Thank you very much and would highly recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Really liked the product and names embroidered very well but I ordered 2 different names for 2 different babies and only received one gift box when I had requested 2. Had to source another gift bag which didn’t look as good.”
Hi, thank you for your feedback. We’re so pleased to hear you liked the product and embroidery. We’re very sorry that only one gift box was sent instead of two, and we completely understand how disappointing it must have been to have to find an alternative at the last minute. We’ll pass this feedback on to our team to help ensure this doesn’t happen again.
Sincerely, Aleksandra from the My 1st Years Management Team
“Always loved My 1st Years when purchasing personalised gifts. This time purchased a chair and very pleased with this item it is lovely however had seen same chair by my 1st years on not the high street personalised everything I wanted but really wanted in gift box so decided to go straight to company paid £17 more but wanted a gift box. Hadn’t noticed it said in small writing may not come in gift box very disappointed wish I had gone to not on the high street where it was very clear not gift boxed and saved money would advise people to look around as other places sell same thing and cheaper especially when they have a sale on”
Hi, thank you so much for your continued support and for choosing us again for your personalised gifts. We’re really pleased to hear that you love the chair.
We’re so sorry for the disappointment caused by the gift box. Unfortunately, we don’t currently hold a gift box large enough to fit this particular item. We’ll make sure to review how this is communicated on our website so that it’s much clearer in the future.
Your feedback is very important to us, and we’ll certainly share it with the wider team.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words. We’re so pleased to hear you thought the gift was beautiful. We’re sorry to hear it was smaller than you expected, and we appreciate your feedback as it helps us improve how we describe our products online.
We hope the gift was still well received, and we’d love the chance to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
“My daughters bag is absolutely adorable personalised it to make it extra special and it definitely made her day. Really lovely well made would recommend. But was slightly disappointed as I opted for gift box but unfortunately was very damaged time it got to me the bag was fine but the box had definitely seen better days.”
Hi, thank you so much for your lovely feedback! We’re delighted to hear your daughter loves her personalised bag and that it made her day extra special. We’re so pleased you’re happy with the quality, but we’re very sorry the gift box arrived damaged. That’s not the experience we want for our customers. We’ll be passing this feedback on to our team to help improve packaging and delivery in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“I’ve shopped with my 1st years since having my daughter almost 2 years ago, the quality had always been great however recently I have found the quality to be less and the company becoming more greedy. I’ve had a couple of issues with recent orders including receiving damaged items and damaged gift boxes which although resolved after contacting customer services, appears to be a more frequent issue.
I regularly use my BLC discount however this can’t be used with my reward points which expire after a short period which is highly unfair.
hopefully they restore the original drive for customer satisfaction and quality as it really does sell some wonderful items.”
Hi, thank you for taking the time to share your feedback. We’re truly sorry to hear about the recent issues you’ve experienced with the quality of our products and packaging, and we completely understand your frustration. Please be assured that we take comments like yours seriously. We continually work to improve our products, packaging, and service, and your feedback will be shared with the relevant teams to help prevent these issues in the future.
Regarding your concerns about discounts and reward points, we appreciate your comments and will take them into consideration as we review our policies to ensure fairness and value for our loyal customers.
We’re grateful for your continued support over the years and hope we can restore your confidence in the quality and service you’ve come to expect from 1st Years.
Sincerely, Aleksandra from the My 1st Years Management Team
“Overall, we are happy with the personalised rocking horse we bought from My 1st Years. It was high-quality, soft. and well-built. Our only disappointment was the personalisation: (1) the personalisation was a simple vinyl material. Yes, it's stated in the ad, but we felt it wasn't great quality. (2) It was only personalised on one side. I doubt it would cost that much to add the not-so-great-quality vinyl on the other side.”
Hi, thank you for your feedback and for sharing your thoughts on the personalised rocking horse. We’re so pleased to hear you were happy with the overall quality and build of the item. We’re sorry, however, that the personalisation didn’t fully meet your expectations.
Your comments regarding the vinyl material and single-sided personalisation have been passed along to our product team for consideration in future designs. We truly value your input, as it helps us improve our products and customer experience.
Thank you again for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
“Would have given five stars as the item we bought was lovely and much appreciated by its recipient, I also like the gift box products come with. However, it took quite a while to arrive and, most annoyingly, after I had created an account and ordered it, I received an email offering me 10% off my first order! Clearly I was unable to take advantage of this as I had already placed my first order!! Very irritating!”
Hi, thank you for your kind words about the product and packaging. We’re so glad the recipient loved it! We’re sorry to hear about the delay and the timing of the discount email. We’ll pass your feedback on to our team to help improve the experience for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the backpack for my little boy. I was a little disappointed that the name isn’t embroidered like the rest but its lovely nonetheless.”
Hi, thank you so much for your lovely feedback. We're delighted to hear you love the backpack for your little boy! We appreciate your comment about the name not being embroidered. Some of our designs use high-quality printing rather than embroidery, and we understand that may not be what you expected.
We’re glad to hear you’re happy with it overall, and we truly appreciate your support!
Best regards, Aleksandra, Management Team, My 1st Years
“Free teddy was exceptionally small , I would not have paid £10 for it. My boy was a little bashed at the edge.
I have made many purchases before and usually very happy.”
Hi, thank you for your honest feedback, and we're sorry to hear that the free teddy didn't meet your expectations and that your item arrived with some damage. We’re glad to hear you’ve been happy with your previous purchases, and we truly value your continued support. If you haven’t already, please get in touch with our customer service team so we can look into this further and make it right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We're glad to hear you were happy with the product. We understand that having a parcel shop delivery option would add more convenience, and we’ve passed this suggestion along to our team for consideration. We really appreciate you taking the time to share your experience
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We're glad to hear you loved the Lightning McQueen bag and appreciated the quality of our products. We understand your thoughts on the water bottle. While it's designed for convenience and durability, we’ll definitely take your comments into consideration. Your support means a lot to us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely feedback! We're so glad to hear you were happy with the quality of the blanket and the speedy delivery.
We appreciate your thoughts on the pricing. Your input helps us ensure we’re offering great value to our customers. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“I have always been pleased with the quality of the products from My 1st Years - in particular, I have bought customised dressing gowns on eight occasions from 2021-2025. Unfortunately, I've recently been made aware that the personalised note added to at least three of these orders was never delivered - even though it was included in the order confirmation email - so two friends weren't aware for 6 months and 2 years who the gift was from until I mentioned it. To happen on (at least) three occasions is poor for a premium product and service. But as I say, the products are good so I continue to order, though have it delivered to me first to add my own note!”
Hi, thank you for your continued support and for sharing your experience with us. We’re very sorry to hear about the issues with the personalised notes not being delivered as expected. This is certainly not the standard we aim for, especially with multiple occurrences. Please be assured that we will look into this immediately to understand what went wrong and to prevent it from happening again. We truly appreciate your loyalty and your feedback, and we’re here if you need any further assistance.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words about the product and delivery! We’re sorry to hear the note you included wasn’t shared as requested. We understand how important those personal touches are. We’ll review our processes to ensure this doesn’t happen again. Please don’t hesitate to reach out if we can assist further!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely feedback! We’re glad you enjoyed the packaging and the item itself. Sorry for the colour mix-up. Sometimes blue and green can be tricky to capture exactly! We’re happy it still added some liveliness. Thanks for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're glad you liked the item and appreciate your feedback about the tambourine size. The dimensions are listed on the product page, but we understand it may appear smaller than expected. Thanks again for taking the time to share your thoughts!
Best regards, Aleksandra, Management Team, My 1st Years
