“I have used My 1st Years several times after receiving gifts for my kids, and each time I opted for next-day delivery. I even had one parcel sent to Canada without any issues! However, my most recent order— for which I paid for next-day delivery— did not arrive on the promised day due to the delivery partner’s fault. Additionally, I had requested that the gifts be packed in separate gift boxes, but this request was not fulfilled. Despite these issues, the company handled the situation professionally, and I understand that sometimes things can go wrong. They even offered me credit on my account. Overall, I think they are fantastic, and I’m always pleased with their service and the quality of their items.”
Hi, thank you so much for your thoughtful and detailed review!
We’re sorry to hear about the delay with your most recent order and the issue with the gift boxes, but we’re glad our team was able to assist you promptly and that you felt well supported throughout. We truly appreciate your understanding.
It’s wonderful to hear you’ve had positive experiences with us in the past, including international deliveries, and that you continue to enjoy our products and service.
Thank you for your continued trust and support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Its really lovely items and I have bought a few times as it's such good quality and so pretty! However it's just a bit expensive which is why I've given it 4 stars”
Hi, thank you so much for your kind words and for being a returning customer. We’re delighted to hear you love the quality and design of our items!
We completely understand your thoughts on pricing. We do our best to reflect the quality, personalisation, and care that goes into each product, but we truly appreciate your feedback and will keep it in mind.
Thanks again for your continued support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Great product , would choose a faster delivery next time . Courier problems but my first years responded quickly and sorted out as was a gift and couldn’t contact recipient. Would use again”
Hi, thank you so much for your kind review! We’re glad to hear you loved the product and that our team was able to help resolve the delivery issue quickly.
We understand how important it is for gifts to arrive on time, and we appreciate your patience with the courier delays. We look forward to welcoming you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items I’ve ordered were of nice quality and good looking, however the inside frame of the picture frame didn’t fit at all and I had to cut it in order to fit. Something you would not expect to do if you pay £25 for a personalised frame.”
Hi, thank you for your feedback, we're really glad to hear you liked the quality and look of the items. We're truly sorry to learn that the inner frame didn’t fit as expected. That’s certainly not the experience we aim to deliver, especially for a personalised product at this price point. We appreciate you taking the time to let us know, and we’ll be reviewing this with our team to prevent similar issues in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Despite my order arriving later than expected the gift was exactly how it appeared on the website. It was good quality and unique and the family loved it. Would recommend purchasing for some unique quality gifts”
Hi, thank you so much for your lovely feedback!
We’re sorry to hear your order arrived later than expected, but we’re thrilled that the gift was exactly what you hoped for. We really appreciate your recommendation and are so pleased you value the quality and uniqueness of our products.
We hope to help you create more special moments in the future!
Best regards, Aleksandra, Management Team, My 1st Years
“I have now ordered 3 of the little backpacks which have been embroidered with names. The font is different on each, perhaps I would have preferred a nicer colour on the boys safari backpack as it is a tan colour which I find drab and not in keeping with design.
Unfortunately I ordered 2 at the same time which were sent in the same box so I now have to purchase another gift box as they are obviously for different recipients.
The backpacks are lovely and appear to be good quality.”
Hi, thank you so much for your continued support and for taking the time to share your feedback!
We’re so pleased to hear you find the backpacks lovely and of good quality. Regarding the fonts, we do use different styles across designs to best match each product’s look and feel, but we appreciate your comments and will take them into account for future improvements. We’re also sorry to hear about the packaging issue. Thank you for flagging this, as it's something we’ll review to help improve our gifting experience. We truly value your feedback and support!
Best regards, Aleksandra, Management Team, My 1st Years
“I have ordered my first years many times over the past few years & have always found it fantastic- however this time I ordered a doll and personalised box - the doll was perfect. The box was way too big for the doll, it was damaged & also had Borthday on it instead of birthday -which was disappointing so I couldn’t use it in the end after paying extra for it”
Hi, thank you so much for your continued support over the years. We truly appreciate it and are so glad to hear you loved the doll!
We're really sorry to hear about the issues with the personalised box, especially the damage and the spelling error. That’s certainly not the experience we want for our customers. Please do get in touch with us at support@my1styears.com so we can look into this and make it right for you. Thank you again for your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The products I ordered were great. But I have to say that I have had to unsubscribe your emails - you send far too many - I placed my order, got my products I do not want to be bombarded about points earned, products I might like etc etc.”
Hi, thank you so much for your kind words about the products. We’re glad to hear you were happy with your order!
We’re sorry to hear that our marketing emails felt overwhelming. Your feedback is appreciated, and we completely understand that everyone has different preferences when it comes to communication. We’ll be sure to pass this along to our marketing team for review.
If you ever wish to resubscribe or need assistance with anything in the future, we’d be happy to help.
Sincerely, Aleksandra from the My 1st Years Management Team
“The denim bucket hat arrived beautifully packaged, the quality was incredible and the personalisation stitching was spot on. The only gripe, 0-2 years is a huge size gap, my 3 month old is very likely going to need to wait for next summer before she can style it out in the sun.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Love the bags and lunch bag. Only small thing is that there is only one zip for the main pockets. I find it’s always better to have two zips for each side”
Hi, thank you so much for your lovely feedback! We’re thrilled to hear you love the bags and lunch bag.
We really appreciate your suggestion about the zips. That’s a great point, and we’ll definitely share it with our product team as we continue to look for ways to improve our designs. Thanks again for your support and helpful input!
Best regards, Aleksandra, Management Team, My 1st Years
“This was bought as a new baby arrival present & was sent direct to them. I have not seen it so I can’t comment on quality etc but I hope it is good & the mum & new baby like it.”
Hi, thank you so much for your purchase and for choosing our product as a gift for the new arrival! We hope the mum and baby love it as much as we enjoyed preparing it.
If there’s anything we can assist with in the future, please don’t hesitate to reach out. Thanks again for your support!.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're so pleased to hear you were happy with the item. We're really sorry to hear that the gift box arrived smashed. That’s certainly not what we want for our customers. We’ll be looking into this to help prevent it from happening in the future.
If there’s anything we can do to help, please don’t hesitate to get in touch with our customer support team. We’d be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
“I bought two backpacks, they turned out lovely just as described. But I bought two as gifts for two different people so I had ordered two gift boxes, order came later than expected and in one box that was a little battered/torn. Apart from that the product itself is good.”
Hi, thank you for your review! We're so pleased to hear you were happy with the items. We're really sorry to hear that the gift box arrived torn. That’s certainly not what we want for our customers. We’ll be looking into this to help prevent it from happening in the future.
If there’s anything we can do to help, please don’t hesitate to get in touch with our customer support team. We’d be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
“I truly do love the look of the products 😍 and I think the quality is good, however this is the second time I purchased the personalised backpack and lunchbag, and unfortunately the smell is very strong. This time around it smells like petrol 🤷♀️ so inevitably You want to wash them and sadly they to fray a lot once washed.”
Hi, thank you for your review and for bringing this to our attention. We’re sorry to hear about your experience. Please be assured that the product meets all UK and EU safety standards, and the smell you noticed is due to the printing process used to achieve the design. We're now working with our supplier to ensure items are better aired before dispatch to help reduce any lingering odours. We really appreciate your feedback as it helps us improve.
Best regards, Aleksandra, Management Team, My 1st Years
“I love the luxury boxes with the personalised message inside. Although the boxes are scuffed on the fold which is a shame. I did send an email but the email was returned.
I’m not sure about the clothing I bought as the boxes were sealed so I haven’t looked at it.”
Hi, thank you for your feedback and for your kind words about our luxury boxes and personalised messages. We’re sorry to hear about the scuffing on the folds. It’s certainly not the standard we aim for.
We also apologise that your email was returned. Unfortunately, we haven’t been able to locate your message in our system. Could you please contact us again at support@my1styears.com so we can look into this and resolve the issue for you?
We appreciate your patience and look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're so pleased to hear you were happy with the items. We're really sorry to hear that the gift box arrived torn. That’s certainly not what we want for our customers. We’ll be looking into this to help prevent it from happening in the future.
If there’s anything we can do to help, please don’t hesitate to get in touch with our customer support team. We’d be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
Hello, thank you so much for your continued support and kind words about our products. It truly means a lot to us!
We're really sorry to hear that the next day delivery didn't meet expectations, especially after paying extra for it. That’s certainly not the experience we aim to provide, and we’ll be reviewing this with our delivery partner to help ensure it doesn’t happen again.
We really appreciate your feedback and understanding!
Best regards, Aleksandra, Management Team, My 1st Years
