Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve shopped with my 1st years since having my daughter almost 2 years ago, the quality had always been great however recently I have found the quality to be less and the company becoming more greedy. I’ve had a couple of issues with recent orders including receiving damaged items and damaged gift boxes which although resolved after contacting customer services, appears to be a more frequent issue.
I regularly use my BLC discount however this can’t be used with my reward points which expire after a short period which is highly unfair.
hopefully they restore the original drive for customer satisfaction and quality as it really does sell some wonderful items.”
Hi, thank you for taking the time to share your feedback. We’re truly sorry to hear about the recent issues you’ve experienced with the quality of our products and packaging, and we completely understand your frustration. Please be assured that we take comments like yours seriously. We continually work to improve our products, packaging, and service, and your feedback will be shared with the relevant teams to help prevent these issues in the future.
Regarding your concerns about discounts and reward points, we appreciate your comments and will take them into consideration as we review our policies to ensure fairness and value for our loyal customers.
We’re grateful for your continued support over the years and hope we can restore your confidence in the quality and service you’ve come to expect from 1st Years.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Bought 6 of the personalised plain pencil cases and completely regret. They are of extremely poor quality and the fabric is really cheap and flimsy and it’s all creased. Waste of money. Can’t use as gifts.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The ride on car was for my 1 year old grandson , he loves it n his 3 years old brother loves it to , very strong , the only down size to it , is it's abit pricey”
Hi, thank you so much for your feedback! We’re delighted to hear that both your 1-year-old grandson and his big brother are enjoying the ride-on car. It’s great to know you’ve found it strong and sturdy. We appreciate your comment on the price as well, and we’ll certainly take that into consideration. We hope the boys have many more fun adventures with it!
Best regards, Aleksandra, Management Team, My 1st Years
“Cannot fault this company. Evri admitted to losing my parcel of personalised goods and customer services and the team went out of their way to redo my order and send it next day delivery to ensure I had it in time for our holiday. Thankyou so much. I’ll be purchasing again!”
Hi, thank you so much for your kind words! We’re thrilled we could resolve the situation and get your personalised order to you in time for your holiday. It means a lot to hear you’ll be purchasing from us again.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I shop with my 1st years regularly for my own children and also for friends and family’s children’s gifts always amazing quality and amazing customer service would definitely recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Overall, we are happy with the personalised rocking horse we bought from My 1st Years. It was high-quality, soft. and well-built. Our only disappointment was the personalisation: (1) the personalisation was a simple vinyl material. Yes, it's stated in the ad, but we felt it wasn't great quality. (2) It was only personalised on one side. I doubt it would cost that much to add the not-so-great-quality vinyl on the other side.”
Hi, thank you for your feedback and for sharing your thoughts on the personalised rocking horse. We’re so pleased to hear you were happy with the overall quality and build of the item. We’re sorry, however, that the personalisation didn’t fully meet your expectations.
Your comments regarding the vinyl material and single-sided personalisation have been passed along to our product team for consideration in future designs. We truly value your input, as it helps us improve our products and customer experience.
Thank you again for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
