Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I love the luxury boxes with the personalised message inside. Although the boxes are scuffed on the fold which is a shame. I did send an email but the email was returned.
I’m not sure about the clothing I bought as the boxes were sealed so I haven’t looked at it.”
Hi, thank you for your feedback and for your kind words about our luxury boxes and personalised messages. We’re sorry to hear about the scuffing on the folds. It’s certainly not the standard we aim for.
We also apologise that your email was returned. Unfortunately, we haven’t been able to locate your message in our system. Could you please contact us again at support@my1styears.com so we can look into this and resolve the issue for you?
We appreciate your patience and look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I've been buying and using their goods for about 6 years now, since my first ever baby born and we're carrying on until now with my other boy and the quality is amazing, great 👍🏻
Never disappointed me .
Highly recommended”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Delighted with the personalised Wooden Dinosaur Cube. An absolutely stunning gift. Excellant quality . Highly recommended product. Shipping was quick and excellent communication from My First Years all the way from order to receipt.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I got this as a present for my nieces first birthday and my godchild as a first gift. I think it’s so sentimental and such a beautiful gift they can keep forever”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely lovely quality item and great service.
I had omitted personalisation from my order and contacted My 1st Years who amended this for me.
Really good customer service, thankyou”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Order taken ages to arrive. Constant price fluctuations on their website which they don’t honour. Sometimes 40% off randomly for a week and then back to full price! very confusing ! Personalisation is pricey too!”
Hi, thank you for your feedback. We do run a variety of offers and promotions throughout the year, and if you’d like to be the first to hear about them, we encourage you to subscribe to our newsletter. This way, you won’t miss out on any future deals!
We appreciate your comments and hope to provide you with a better experience next time.
Best regards, Aleksandra, Management Team, My 1st Years
“Second time using this company and very disappointed I purchased 2 rucksacks for my grandchildren costing £51.75 that was at the cheaper price as I received 25% discount. I have raised the issue of the fabric variation in one of the ruck sacks which is very obvious and had I been in a store would almost certainly not have purchased substandard goods at this cost. I was told to read the small print terms and conditions as this was stated. Eventually after numerous emails they agreed as a gesture of good will they would not offer a refund, however would exchange for something else on line but I would have to pay the postage to return, adding to the cost of the rucksack which I felt I had paid enough for in the first instance. Lesson learnt read the terms and conditions and expect you may have an obvious variation in colour or fabric especially in the navy that I chose.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I've ordered a fair few times and whenever I have been given a discount code it never works . Leaving me disappointed and. Paying full price with no perks.”
Hi, Thank you for your continued support and for taking the time to leave your feedback. We’re really sorry to hear you’ve had trouble using discount codes. That’s certainly not the experience we want for our customers. A full list of terms and conditions for promotional codes can be found here: https://www.my1styears.com/terms-and-conditions?_gl=1e4s0og_gcl_au*MTgyMzI5NjE5My4xNzQ1NTc5NzY5
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
