Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The bunnies I ordered were lovely and soft and appeared well made however I was disappointed with the personalisation as I was expecting this to be embroidered rather than just iron on as this made them look a bit cheap.”
Hi, thank you for your feedback! We’re glad to hear you liked the bunnies and found them soft and well made. We completely understand your thoughts regarding the personalisation. Unfortunately, we’re unable to use embroidery on this item, as the back of the stitching would be visible on the back of the bunny’s ear. We use a durable heat-press personalisation method, which ensures the design stays secure and long-lasting while keeping the finish neat and comfortable.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered an octopus gift set in a luxury gift box. The box was damaged. The company ,to their credit, replaced it but that was damaged as well when it arrived. They offered me a credit note but I won’t be ordering again.”
Hi, we’re very sorry to hear about the issues with your gift box and completely understand your frustration. We’ll be passing your feedback on to our delivery and quality teams to help prevent this in the future. We truly appreciate you giving us the opportunity to make it right, and we’re sorry we didn’t meet your expectations this time.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely gift for my nephew’s first birthday. The quality is brilliant and the personalisation is first class. Customer service is great too. I would highly recommend to others and will definitely use again in future. Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the products. We’re very sorry to hear that the box arrived a little damaged. Thank you for letting us know, and we’ll be passing your feedback on to help improve our packaging.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a personalised blanket for a gift. The first blanket came and it had a black stain on it. I emailed and requested a new blanket- which they wouldn’t dispatch till I sent the faulty one back. Sent back the stained blanket and received a new one very quickly, however this one had a hole in it. I contacted their customer service (manager) couldn’t have gone any higher apparently. She was pretty poor and agreed to refund me. I said it was very poor as I was now without a gift and she offered me a £10 store credit and I could keep the blanket and receive no refund- erm no thank you, I cannot gift a blanket with a hole in.
Really poor service and products, sadly won’t purchase from 1st years again.
I’m still awaiting the returns label to be sent to me before I can send back and then finally receive my refund!”
Hi, we’re very sorry to hear about your experience and completely understand your frustration. We’ve passed your feedback on to the relevant team regarding the product. We do apologise, but our policy requires that items be returned to us before we can process a refund. A free return label has been sent to you, and once the item is returned, we will process a full refund. Many thanks.
Sincerely, Aleksandra from the My 1st Years Management Team
“Customer service was terrible, phoned and no one answered left a message to which no one got back to me.
Messaged on instagram they got back to me but then should have been keeping me updated with my parcel as there was an error and they didn’t.
Very disappointing.”
Hi, we’re very sorry to hear about your experience with our customer service and the delay in communication. We’re currently working hard to get through a high volume of queries as quickly as possible, and we apologise that this has affected your order. Thank you for your patience. We’ll review your query and be in touch with you shortly.
Sincerely, Aleksandra from the My 1st Years Management Team
“My neighbours next door had just had a baby, we thought that this would be the ideal gift. They absolutely loved it. Gift was put together perfectly.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely personalised backpack and notebook and pencil case. Really well made and beautifully packaged and arriving swiftly. Thank you very much and would highly recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very good products and service,as first time nanna i was looking for something with good craftsmanship .lovely engraving .will be ordering grandaughters birthday pressy so8n”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Wooden pram arrived well packed and all pieces were present. Easy to assemble, really pleased with quality, lovely wood and no sharp pieces. I hope my grand daughter will have hours of fun, thank you.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Really liked the product and names embroidered very well but I ordered 2 different names for 2 different babies and only received one gift box when I had requested 2. Had to source another gift bag which didn’t look as good.”
Hi, thank you for your feedback. We’re so pleased to hear you liked the product and embroidery. We’re very sorry that only one gift box was sent instead of two, and we completely understand how disappointing it must have been to have to find an alternative at the last minute. We’ll pass this feedback on to our team to help ensure this doesn’t happen again.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
