“I have purchase many items from this site. They are all beautifully made. The service is excellent and very quick. I will continue to use as gifts are unusual.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I haven’t recieved my items yet even though I paid for next day delivery. Really disappointing as they were for a 1st birthday gift which was last week. I was offered half the delivery cost back which I found a little insulting!
Such a shame as the site has lovely things on which I would have no doubt used again in the future had my experience been different.”
Hi, we’re so sorry to hear about your experience and completely understand your frustration, especially as the items were intended for such a special occasion. We sincerely apologise that your order didn’t arrive as expected. After confirming the parcel was lost in transit, we’ve refunded your order in full as requested. We truly appreciate your kind words about our products and are sorry this experience has left a negative impression. Your feedback is important to us, and we hope we’ll have the chance to restore your confidence in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“The farm shape sorter toy and book seemed lovely but I was really disappointed that the my first years green box it was sent with was too small for the items?? As this was a gift I did not want to unpack the toy from the original packaging and have never been expected to do that with any other purchase to try get it to fit. Was such a shame.”
Hi, thank you for your feedback, and we’re really sorry to hear about your disappointment with the gift packaging.
Unfortunately, we don’t currently offer a larger gift box for that particular item, which we understand can be frustrating especially when giving it as a gift. We completely appreciate your concerns, and we’ll be passing your feedback on to our team for review as we continue to improve our packaging options.
We’re glad to hear you liked the toy and book themselves, and we truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“My order came promptly and was beautifully wrapped in a box and tissue paper. The items I'd ordered were great quality (which is sometimes hard to see on a website - I've had some disasters in the past!) and I was really pleased with everything. I will definitely be ordering more things in the future. Thank you!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Fabulous company, everything I’ve bought from them is excellent quality and all beautifully packaged in their gorgeous turquoise boxes. Highly recommend My 1st Years”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“What a wonderful company! So glad I came across it.
i ordered a little dressing gown. The wrong size (my mistake) arrived. I rang to resolve the issue and a replacement arrived the next day. Lovely person on the phone.
I will certainly buy again and tell all my friends.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your delivery didn’t arrive as quickly as you expected. Please note that next-day delivery applies to working days only. As your order was placed over the weekend and with the bank holiday on Monday, this unfortunately affected the delivery timeframe. We completely understand how frustrating this must have been, and we appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The personalised dressing gown was a gift for my nephew and his wife. They loved it! I have to say that this is the 3rd time I've purchased gifts from My 1st Years and have always received glowing feedbacks. Would highly recommend using this company”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I truly do love the look of the products 😍 and I think the quality is good, however this is the second time I purchased the personalised backpack and lunchbag, and unfortunately the smell is very strong. This time around it smells like petrol 🤷♀️ so inevitably You want to wash them and sadly they to fray a lot once washed.”
Hi, thank you for your review and for bringing this to our attention. We’re sorry to hear about your experience. Please be assured that the product meets all UK and EU safety standards, and the smell you noticed is due to the printing process used to achieve the design. We're now working with our supplier to ensure items are better aired before dispatch to help reduce any lingering odours. We really appreciate your feedback as it helps us improve.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely Toybox, however upsetting because it has many imperfections such as chips in the paint and incorrect screw holes drilled. Still a beautiful toybox though shame it’s already personalised and a gift I need this week or I’d return.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
