“Products were great and as expected. Main issue was the presentation box - it was damaged and could not be used to present the gifts to the recipients which was a great shame.”
Hi, thank you for your feedback. We’re very sorry to hear that the presentation box arrived damaged. Please get in touch with us, and we’ll be happy to issue a replacement for you.
We appreciate your understanding and look forward to resolving this for you.
Best regards, Aleksandra, Management Team, My 1st Years
“We ordered a personalised wooden toy for a Christening gift. The toy itself is lovely, however we were deeply disappointed to find that the inner packaging of the item arrived opened. When queried, the reply is that when they personalise it they have to open the product. While I do understand, gifting a special item that appears to the recipient to have been used or tried doesn't match the special occasion. I think it was just a surprise as I didn't see it stated on the listing when you choose it to be personalised.
But again, packaging removed, still a lovely product.”
Hi, thank you for your feedback. We’re sorry to hear that the inner packaging of your personalised toy arrived opened. We completely understand how this could be disappointing, especially for a special occasion like a Christening.
We truly appreciate your comments and will pass your feedback on to our team to see how we can improve the experience for future personalised gifts.
We’re glad to hear that, despite this, you still found the toy lovely.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Perfect size for my toddler with adjustable straps, and she loves it, great colour and pattern, everything she needs for nursery fits in perfectly. Not so impressed with the material of the custom name as it’s felt and in white, will have to see how it fares in the rain”
Hi, thank you for your review! We’re so pleased to hear that the backpack is the perfect size and that your toddler loves it. We appreciate your feedback regarding the custom name material and will keep this in mind for future improvements.
We hope it continues to be a great companion for the nursery!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay with your order. It looks like your package has been held by the customs office, and you should have received an email to pay any applicable fees in order to receive your order. This should not have happened, and we are working to ensure it doesn’t happen again. Please get in touch with us by sending an email to support@my1styears.com, and we’ll be happy to assist you further.
Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order appears to have been stolen. A few hours ago, we sent you a form to help us investigate and process your issue. If you could kindly complete the form and reply via email, that would be greatly appreciated.
Thank you for your understanding, and we’ll do our best to resolve this as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful baby products that are personalised with the baby’s name. My gift was to be delivered to the Republic of Ireland and was delivered very quickly.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re so pleased to hear that you loved the product and found it perfect for gifting. We’re sorry for any confusion regarding the delivery and tracking, and we appreciate your feedback as it helps us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
