Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad you liked the toy. We’re very sorry that the personalisation and display box were not up to standard.
If you would like a replacement gift box, please get in touch with us and we’ll be happy to send one out.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear this! If you’d like, please get in touch with our team and we’ll be happy to discuss possible options to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear that the size of the toy box didn’t meet your expectations. We really appreciate you taking the time to share your thoughts, and we’ll pass your comments on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered 2 personalised items for 2 separate baby gifts. System allowed me to order 2 gift boxes… only 1 arrived. Called customer services who told me I couldn’t have ordered 2 boxes as system won’t allow . Attached below is my order confirmation clearly showing 2 gift boxes”
per order, and we appreciate that this is not convenient.
Thank you for sharing your feedback. We will be passing it on to our marketing team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Terrible experience. Ordered on 8/29 with a promised delivery of 9/6. Was never informed I’d be charged over $100 in duty tax, had I known, I would not have ordered. Shipment stalled on 9/4 for 5 days, only to hear now that it just cleared customs. Still no idea when or if my gift will arrive. Completely unacceptable. Do not order from this company save yourself the frustration and hidden costs.”
Hi, we’re very sorry to hear about your experience and the frustration this has caused. Our customers should not be charged customs fees, and we are actively working on resolving this issue to ensure it does not happen again.
We can confirm that your parcel cleared customs yesterday and is now on its way to the recipient. If you wish, please get in touch with us so we can discuss this further and assist you directly.
Thank you for your patience, and we truly apologise once again for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear about this experience with the personalisation. This definitely shouldn’t have happened. Please get in touch with our customer service team, and we’ll be happy to put this right for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear there was a delay with the delivery of your order. We got in touch with the courier to look into what happened, and I’m pleased to see your order has now been delivered today. If you experience any issues, please don’t hesitate to get in touch with us.
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack is advertised as fitting an A4 (there is a picture showing it fits an excercise book with the picture of an A4 paper). When the backpack arrived it DOES NOT fit an A4. When contacted the Company advised that the dimensions of the product are shown (and that is true). However, when purchasing if you see a picture that says it fits an A4 excercise book you do not mind the dimensions. Lesson learnt - will not be a repeat customer.”
Hi, we’re very sorry to hear about your disappointment with the backpack. Thank you for bringing this to our attention. We will raise this with the relevant team to review the product information. Your feedback is really valuable in helping us improve. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered the ballerina soft doll which I personalised. It was beautifully presented and a lovely gift for a 1st birthday. My 1st Years is my go to company when I want to buy a personalised gift.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
