“Beautiful products. Have been using this company for little one’s gift for many years. Bit disappointed about the personalised box I added to my order recently. Corners were scuffed and top layer coming away from box.”
Hi, thank you for your kind words and for being a valued customer over the years. We’re very sorry to hear about the condition of the personalised box. We’d be happy to send you a replacement. Please contact us so we can arrange this for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind words about the Flopsy Bunny. We’re so pleased you loved it and the packaging. We’re really sorry to hear the delivery experience with Evri wasn’t up to standard, and we truly appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I had requested two luxury boxes and one additional box, but I received only one box, and unfortunately, it was damaged.
This experience has left me quite upset, especially since this is my third time ordering from your page, and I did not expect this kind of service from you.”
Hi, we’re so sorry to hear about your experience and that your gift box arrived damaged, especially as a returning customer. Your feedback is very important to us, and we will be passing it on to our team.
If you’d like to receive a replacement gift box, please don’t hesitate to contact us and we’ll be happy to arrange this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback. We’re glad to hear you loved the piggy bank and that it arrived quickly. We’ll be sure to pass your comments about the personalisation size to our team for future improvements.
Best regards, Aleksandra, Management Team, My 1st Years
“My 1st years are the most special perfect gifts for you little one and your loved ones.
I have loved every purchase, the blankets are so gorgeously made the quality is beautiful and the soft butterfly was just so perfect for my little niece .”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack we ordered for my daughter’s 1st time at nursery is beautiful. Really well made. Delivery was fast and the keepsake box will be wonderful for saving precious memories.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear of the delay with your order. Please be assured that we dispatched your parcel on time, but unfortunately there have been delays at the customs office, which are outside of our control.
The good news is that the parcel has now arrived in the destination country and should be out for delivery very soon. Thank you for your patience, and we apologise again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“I was very impressed with the order that I received. The detail and the quality of the products were first class. Also the packaging was really beautiful too. My friends were really pleased with the present. Thank you once again”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a bag for my little girl and had her name put on it, when it arrived the name was spelt incorrect despite the invoice having the correct spelling. A replacement bag was sent out next day and again my daughter’s name was spelt incorrectly again.
I then was only allowed a new bag once I had sent the two bags back that they had messed up and was told I wouldn’t be entitled to a partial refund and £10 credit was given instead. When the new bag arrive the name was spelt correct this time however the quality of the stitching was poor and I will not be ordering from her again.”
Hi, we’re extremely sorry to hear about your experience and the repeated issues with your order. This is certainly not the level of service or quality we aim to provide. We will be passing your feedback both to the relevant team and to our quality control team to ensure this is addressed.
Thank you for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad you liked the toy. We’re very sorry that the personalisation and display box were not up to standard.
If you would like a replacement gift box, please get in touch with us and we’ll be happy to send one out.
Best regards, Aleksandra, Management Team, My 1st Years
