“Disappointed with my purchase of a toy box that was described as large and is 75cm long and can't be returned due to personalisation. I have provided feedback that I think sizes should be under the main heading and the word large is misleading. I don't think I'm alone in thinking a toy box described as large i.e. bigger than a standard toy box would be this small.”
Hi, thank you for your feedback. We always advise customers to check the measurements provided in the product description to ensure the size meets their expectations. We appreciate your suggestion about highlighting sizes more prominently and will definitely pass this on to our team to consider for future improvements. We’re sorry the size wasn’t quite what you expected and appreciate you sharing your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love my personalised items!
I recently ordered a personalised bag and water bottle from My First Years, and I’m so impressed! The quality is brilliant – sturdy, well-made, and perfect for everyday use. The personalisation looks beautiful and adds such a special touch. It arrived well-packaged and on time. Would definitely recommend for thoughtful, practical gifts or just a little treat for your little one!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very expensive Bluey bag, the lettering was just ironed on I could probably have done myself and the discount for a first order wasn’t coming off even though I had multiple emails to tell me it was there to use”
Hi, thank you for your feedback. The lettering on this item is done using a durable flocked method, as stated in the product description, which gives it a soft, high-quality finish. Regarding the discount code, please note that promotional codes cannot be applied to licensed character products like this Bluey bag, which is why the discount wasn’t applied. We appreciate your understanding and hope to assist you with other purchases in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your order hasn’t arrived and understand how frustrating this is. After investigating, we found the order was unfortunately lost in transit. As requested via email, we have processed a full refund for you. Please don’t hesitate to reach out if you need any further assistance.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Products are always fantastic… I order presents very frequently. Normally great service but on this occasion my order has not arrived. It has been delayed with their 3rd Party Courier on multiple stages of the delivery cycle and is still not out for delivery… which is disappointing given my order was over 10 days ago (on the standard 5 day delivery service).”
Hi, thank you so much for your continued support and kind words about our products. We're really grateful to have you as a regular customer.
We're very sorry to hear about the delay with your most recent order. While most parcels arrive on time, occasionally deliveries to Northern Ireland can take a little longer than expected due to courier logistics.
If your order still hasn’t arrived within the next 24 hours, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to look into it and help resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely product, very good quality. Only feedback I would provide is to possibly give clearer instructions for the personalised items. This could very well be down to my own understanding though, which is why I have still given full stars.
The item I ordered was a keepsake box, with the image "Baby Williams". As the personalisation only said "name" I assumed to only enter the surname as it would read "Baby *****". Unfortunately, only the surname was printed, without "Baby". It was all fine in the end though as the surname is used as a nickname for the family anyway. Overall, very happy with the product”
Hi, thank you so much for your lovely feedback. We’re really glad to hear you’re happy with the product and its quality!
We really appreciate you taking the time to share your thoughts about the personalisation instructions. I’ve passed your comments on to the relevant team so we can look into making this clearer for future customers.
It’s great to hear it still worked out in the end and that the surname is used as a family nickname, such a lovely personal touch! Thanks again for your kind words and your order.
Best regards, Aleksandra, Management Team, My 1st Years
“My order didn't arrive, I contacted the company and they informed me my order had been lost in the system. The baby bodysuits were both 6-12 months but one was a much smaller size.”
Hi, thank you for your feedback, and I’m very sorry to hear about the issues with your order.
It’s disappointing to learn your order didn’t arrive as expected, and I apologise for the mix-up with the sizes of the baby bodysuits.
If you haven’t already, please get in touch with our customer service team directly so we can make this right for you.
Thank you for bringing this to our attention, and we hope to resolve it quickly.
Best regards, Aleksandra, Management Team, My 1st Years
