Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“We bought the Black and White Polka Dot Mini Backpack twice! One as a birthday present, and the second one is for our own child. The quality is excellent, I love the compartment for her lunchbox. And the packaging (1st years box) is a bonus, I use it to store toys!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a mini backpack and the tabletop zoo. Love the zoo but the backpack wasn't quite what i was expecting and the gift box was torn quite badly.”
Hi, thank you for your feedback! We’re delighted to hear you love the tabletop zoo. We’re very sorry that the mini backpack wasn’t quite what you expected and that the gift box arrived damaged.
We really appreciate you letting us know, and we’ll pass your comments on to our team to help improve both our products and packaging.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful bag love the design Iv brought a small bag before for my other daughter and don’t disappoint at all I can fit so much in to a small bag it’s like a Mary poppins bag”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 2 personalised items, one was to be a gift.
Received email from Evri saying parcel has been delayed, then nothing further. When I checked tracking 10 days later parcel was being returned to sender without ever having attempted delivery.
Disappointing and embarrassing that I had to turn up to a party with no gift. Customer service were quick to respond when questioned, but to be offered a replacement or refund is just annoying. Perhaps a better courier is required.”
Hi, we’re very sorry to hear about the issues with your order and completely understand how disappointing and frustrating this must have been, especially given the special occasion.
Thank you for acknowledging our customer service team’s efforts. We always aim to respond quickly. We truly appreciate your feedback regarding the courier, and we’ll be passing it on to help improve our delivery process in the future.
We sincerely apologise for the inconvenience caused and hope we have the chance to provide a much better experience for you next time.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Oh, my goodness! Yet again, how beautiful all of these toys are. The quality of each piece is second to none and the personalisation adds to the overall aesthetic of the items. The gift boxes with tissue paper certainly add to what are premium products and I cannot believe how inexpensive the toys are when I can see and touch such good quality. I cannot wait to gift these toys to our grandchildren and to see their faces when they play with them. From order to dispatch was swift. Not a bad word to say about My 1st Years. However, your chosen courier, Evri, lets the side down. Whilst their communication is excellent the actual delivery is far from that. My latest order was left in front of our front door and the garden gate was left wide open. No attempt was made to ring the doorbell or knock on the door. Anyone could have walked up our path and taken the items. At least with the gate shut nobody can see into our property. This is not the first time this has happened.”
Hi, thank you so much for your wonderful feedback. We’re absolutely delighted to hear how much you love the toys and presentation! It’s fantastic to know the quality, personalisation, and packaging made such a positive impression, and that you’re excited to share them with your grandchildren.
We’re truly sorry to hear about the delivery experience, though. That’s not the level of service we want for our customers. We really appreciate you bringing this to our attention and will share your feedback with Evri to ensure this is looked into and improved.
Thank you again for your kind words and for taking the time to let us know both the positives and where we can do better. We hope your grandchildren adore their gifts!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry that the toy had a few rough bits, but we’re glad to hear you love it and that our team was able to respond promptly to your concerns.
We really appreciate your support and hope the toy brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you love the product. We appreciate your comment about the writing and will pass this on to our team for consideration in future designs.
Best regards, Aleksandra, Management Team, My 1st Years
“I don't think that it is worth 150 pounds. It is small. I don think that you can store much in it. Bought it as a gift following request from family member. I wouldn't have chosen it myself.”
Hi, thank you for sharing your feedback. We’re sorry to hear that the item didn’t meet your expectations. We appreciate your honesty and will pass your comments on to our team as we continue to review our products and designs.
We hope that, despite this, the gift brings some joy to the recipient!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful personalised blanket for my grandaughter, very good quality ,delivery was very fast ,I would definitely recommend and will use this company again .”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The bag is truly beautiful. It’s well made and packaged with great care. It was delivered in a very timely manner and in a lovely box that is great for gift giving. Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
