“My order didn't arrive, I contacted the company and they informed me my order had been lost in the system. The baby bodysuits were both 6-12 months but one was a much smaller size.”
Hi, thank you for your feedback, and I’m very sorry to hear about the issues with your order.
It’s disappointing to learn your order didn’t arrive as expected, and I apologise for the mix-up with the sizes of the baby bodysuits.
If you haven’t already, please get in touch with our customer service team directly so we can make this right for you.
Thank you for bringing this to our attention, and we hope to resolve it quickly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Came across My 1st years on Instagram , ordered a few gifts for me newly born nephew, and I was very impressed with the quality and products sent.
I am quite particular about where u buy things from, as an uncle with no children of my own yet, I was Initially a little dubious as I hadn't come across them before - now I have , I intend to spend a lot more with them.
Great find!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My granddaughter won’t stop playing with the activity table that I sent her. My daughter and son-in-law are very placed with the quality of this product. They have taken lots of photos of her playing with it; it keeps her well entertained and occupied.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items I have bought are of the best quality, the service is very good and the delivery time is very quick. And the packing gift box is beautiful.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Every time I receive a box that I pay for personalisation, they are damaged. Always at the edge where the gold on the box is. I’d rather you had a better quality box and charged for it as it never looks great when giving it as a gift”
Hi, thank you for your honest feedback. We’re really sorry to hear that the personalised boxes have arrived damaged, especially at the edges.
We understand how important presentation is, especially when giving a gift, and we’re sorry this has been disappointing for you. We’ll definitely pass your comments on to our packaging and production teams to see how we can improve the quality and durability of the boxes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things better.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The product it self is fine, but the delivery was terrible. My delivery was delayed for 5 days due to the size of the product - baby armchair. If they change their delivery company other than Evri, it would be much better.”
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. We truly appreciate your understanding and your support.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we're very sorry to hear you found the ordering process frustrating and that your order didn’t arrive as expected. That’s certainly not the experience we want for our customers.
If you’d be willing to share more about what went wrong, we’d really appreciate the opportunity to learn and improve. Please feel free to contact us at support@my1styears.com with the subject 'Review – Aleksandra' so we can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“Made a few purchases from My 1st Year, all items have been very well made and unique, only downside was paying full price to see items in sale the following week !”
Hi, thank you so much for your continued support and lovely feedback. We’re so glad to hear you’ve been happy with the quality and uniqueness of our items!
We completely understand how frustrating it can be to see something go on sale shortly after purchasing. Our promotions do change from time to time, but we truly appreciate your loyalty and hope you continue to love your purchases.
Thanks again for taking the time to leave a review!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're glad you liked the item and appreciate your feedback about the tambourine size. The dimensions are listed on the product page, but we understand it may appear smaller than expected. Thanks again for taking the time to share your thoughts!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“A delightful company to deal with !
Very helpful
Very polite …
I’m so thrilled with the cute products I bought which are packaged so beautifully .. I can’t wait to hand them out !
I’ll definitely buy from My 1st Years again
Xx”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely beautiful blanket! So well made and very soft - perfect for a new baby. Arrived in a fabulous gift box too, so ready to give as a baby gift. So happy with my purchase. Thank you!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
