“My 1st Years are a lovely little company. Their products are exceptional quality at a competitive price. My great-nieces and one great-nephew love them, especially with their names on the goods. I will definitely be buying from them again.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re pleased to hear your order was delivered promptly. We’re sorry to hear that the lack of an order confirmation email caused concern. We’ll certainly look into this to make sure the process is smoother in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The products are great, but I find your site difficult to navigate and use. I had added a bag to my second order which didn't register at all, and now am without one for the second child and they (and their parents) will receive their presents together. Although I have received several emails about a 15% discount for a second order, I didn't receive this for my second one, nor did I see anywhere where I could cliam it. Not encouraging, I'm afraid.....”
Hi, we’re sorry to hear about the issues you experienced with our website and will pass your feedback on to the relevant team. If you ever have any difficulties using the site or placing an order, please contact our customer service team and we’ll be happy to assist you.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve bought many items from here the latest being a personalised backpack for my granddaughters first day of play school. The bag is beautiful great quality. Highly recommend.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I absolutely love the wooden blocks with my granddaughter's name on. Great service, and excellent communication. I would highly recommend to buy from My 1st Years”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Products very good but communication is poor. Emailed on three separate occasions regarding order to only receive an automated reply after the first email and no further correspondence. No answer from repeated phone calls to “help desk”.”
Hi, we’re very sorry to hear that you were unable to get in touch. I’ve tried to locate any emails or phone calls from you, but unfortunately, I haven’t been able to find any information.
We are more than willing to help, and I have emailed you directly so we can resolve this as quickly as possible. Please check your inbox, and we look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely review! We’re delighted to hear you loved the rucksack and rag doll. We completely understand your point about separate packaging and will be passing your feedback on to the relevant team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“I have used you many times in the past and never had any complaints for my grandchildren and friends gifts but feel disappointed with this order. I ordered two Abacus’s one for our granddaughter and one my great nephew and ordered 2 boxes and 2 individual cards with them. The order took longer than usual and both items were in the same box which was damaged and both the names were on one card.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“We have never received our order, it was a present for a first birthday.
Apparently the Evri driver delivered it but we have never seen it .
My 1 st years expects me to get a crime number from the police and then they can start the investigation.
Now I have had to go out to buy another present.
The Evri driver has been doing this with many parcels in the area and not one company has ever asked us or our neighbours for a crime number .
I have left it as I do not have the time or energy to start contacting the police .”
Hi, we’re very sorry to hear that your order hasn’t been received. To proceed with a claim and investigation, especially given that this has reportedly happened multiple times in your area, we do require a crime reference number. The form can be filled out online, and as noted in our terms and conditions, this is necessary for us to move forward with investigating lost parcels.
We completely understand how frustrating this situation must be and appreciate your understanding and cooperation so we can resolve it as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a Personalised Pink Towelling Robe & pink Soft Toy Elephant Gift Set on 19th August for newborn granddaughter born today on 1st Sept. The gift has been lost in transit it appears as no updates for a few days from courier. Chased My 1st years customer services and Evri, getting nowhere fast. No phone calls - tried ringing but message is to email. If it comes it will be too late now.
Poor show, highly frustrating and most disappointing.
Looking at other low marked reviews I am not the first.”
Hi, we’re very sorry that your order was lost in transit. As requested, we have issued a full refund and confirmed this via email. We completely understand how frustrating this situation must have been and sincerely apologise for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The parcel was very late in arriving and missed your promised time of delivery. So I was not able to give this present on the correct day. When the hat arrived it was the wrong design on the front but as the hat was embroidered with the correct name, I let that go.”
Hi, we’re very sorry to hear that your parcel arrived late and missed your intended delivery date. We completely understand how disappointing this must have been. We truly appreciate your understanding regarding the design. Thank you for your feedback, it helps us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely item, however was not delivered within the 5 working days. I had to contact them to ask where it was and only then it was expedited. Beautiful gift though, my niece loved it.”
Hi, thank you so much for your feedback! We’re delighted to hear you’re happy with your item. We’re sorry the delivery was a little slower than expected and really appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
