Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We're so pleased you loved the bags and that our customer service team could quickly resolve the issue with the boxes. It means a lot to hear you'd shop with us again, we look forward to it!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The quality of the blanket was very good but you could barely read the name on it as it was virtually the same colour as the blanket. My advice is buy the blanket but do not bother with getting it personalised.”
Hi, thank you for your feedback. We're really pleased to hear that you were happy with the quality of the blanket.
We're sorry to hear, however, that the personalisation didn't stand out as expected. We always aim to select thread colours that complement each product, but we understand that in some cases, the contrast may not be as strong as hoped. Your comments have been passed along to our product team, as we’re always looking for ways to improve our designs and customer experience.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“We bought the set of personalised children’s towels with hoods ..they are lovely - wonderful quality .. good size for 3 onwards …beautifully sewn .. the grandchildren will have years of bathtime joy using them . Thrilled - very well wrapped too - excellent presentation.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“From previous experience I would have normally gave 5 stars, however we the amount of to and from emails I have had to send to your custtomer services and the complaint still not being resolved I have had to leave a lower score. The first box I received was crushed and therefore I couldn't give the birthday present to my friends daughter. This was down to your courier Evri thinking it was suitable to deliver such a parcel which was ripped and crushed. I didn't receive a refund on the delivery because your colleague Geraldine said because the parcel arrived on time there was nothing she could do, even though I had sent pictures to prove how the parcel was received.”
Hi, thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience.
We completely understand how disappointing it must have been to receive a damaged gift box, especially when it was meant for a special occasion. Please accept our sincere apologies for the inconvenience this caused.
We did arrange for a replacement gift box to be sent out on express delivery as soon as the issue was reported, in an effort to resolve the matter quickly. However, we’re sorry that we weren’t able to refund the original delivery cost, as the parcel did arrive within the expected time frame.
That said, your feedback regarding the condition of the parcel and the courier’s handling has been noted and shared with our logistics team.
Thank you again for your previous support, and we hope to have the opportunity to restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“We bought a beautiful pink bunny for the newest member of our family-the quality is exceptional and the next day service amazing, will definitely use this company again x”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely quality, bought as a gift for first time parents and they cried (happy tears) and we got the box with it which is amazing quality that the parents will use for all his keepsakes.
Highly recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The personalised robe was perfect for my granddaughter’s birthday but the package was delivered in a battered state which meant that the gift box was spoilt which was disappointing. 5 stars for product but 0 stars for consignment delivery.”
Hi, thank you so much for your kind words about the personalised robe. We’re delighted it was perfect for your granddaughter’s birthday! We're really sorry to hear about the condition of the packaging on arrival. That’s definitely not the experience we want for our customers, especially when it’s a special gift. We truly appreciate your feedback and will raise this with our delivery partners to help prevent future issues. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we're sorry to hear about your experience. We’d like to clarify that your order was processed and shipped within 24 hours of being placed. Unfortunately, it was held by the customs office, which can occasionally cause delays beyond our control. However, we can see that your order has now been successfully delivered. If you have any further concerns or need assistance, please don’t hesitate to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I am a repeat customer! This is an excellent provider of new baby gifts. My recent purchase was a baby blanket, little high top shoes and a rabbit toy - all personalised. The recipient was delighted! Highly recommended, especially for personalised baby gift.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
