“Evri has failed to deliver this order which incidentally is not the first time this has happened to me with this delivery company. So, I'm unable to comment on your product because this has not materialised.
Frustrated and disappointed I'm afraid!”
Hi, thank you for your feedback. Weāre very sorry to hear about your frustration, and we completely understand how disappointing delivery issues can be, especially when itās not the first time youāve experienced this with the courier.
Please be assured that we will be raising this with Evri directly, as reliable delivery is extremely important to us and our customers. We can see that your parcel has now been delivered, but if thereās anything still unresolved or if you need further assistance, please donāt hesitate to get in touch.
Thank you for your patience, and we do hope youāre happy with your order now that itās arrived.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“To be brutally honest I think the mobile I purchased from you was misrepresented.
I looked at three or four on eBay and Amazon, yours seemed to have characters with more vibrant colouring,in particular the Tigger which is depicted a deep orange.your mobile was a lot more expensive than the others but I was willing to pay more for quality.
I was extremely disappointed when I opened it to discover it was exactly the same brand and packaging as all the cheaper versions I had rejected. I had no time to send back as it was a present.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If youād like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a backpack and paid for next day delivery as we are going away. The wrong backpack came. I immediately tried to resolve this with customer services but have felt like I am speaking to a robot. My questions are left unanswered or ignored. I am told one thing and then another happens. I am so upset by the whole thing”
Hi, we sincerely apologise for the mix-up with your order and any confusion caused during your communication with our customer service team. Your feedback is extremely important to us, and weāll be passing it on to ensure we improve the clarity and consistency of our responses moving forward.
Weāre sorry you had to return the incorrect backpack, but unfortunately, we werenāt able to dispatch a replacement while the original item was still in your possession, as per our policy.
We can see that your replacement backpack has now been delivered, and we truly hope it meets your expectations. Thank you again for your patience, and weāre genuinely sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Wonderful service. Quality products. I asked if I could have a gift box after Iād requested an eco box. The staff were so helpful and obliging. I also love the personalized backpack it was perfect.”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. Weāre so glad to hear you liked the bag, though weāre sorry to hear it felt smaller than expected.
We do provide the full measurements on the product page to help guide sizing, but we completely understand your disappointment, especially since personalised items can't be returned. Your feedback is valuable, and weāll continue to review how we present product information to make it as clear and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“All my purchases were absolutely beautiful and the free gift boxes were a very special extra touch. Would highly recommend and will be purchasing for Christmas š. Thank you, a very satisfied customeršāŗļø”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're so pleased to hear you were happy with the item. We're really sorry to hear that the gift box arrived smashed. Thatās certainly not what we want for our customers. Weāll be looking into this to help prevent it from happening in the future.
If thereās anything we can do to help, please donāt hesitate to get in touch with our customer support team. Weād be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought two backpacks, they turned out lovely just as described. But I bought two as gifts for two different people so I had ordered two gift boxes, order came later than expected and in one box that was a little battered/torn. Apart from that the product itself is good.”
Hi, thank you for your review! We're so pleased to hear you were happy with the items. We're really sorry to hear that the gift box arrived torn. Thatās certainly not what we want for our customers. Weāll be looking into this to help prevent it from happening in the future.
If thereās anything we can do to help, please donāt hesitate to get in touch with our customer support team. Weād be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
