Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered on 6th April arrived 10days later. When emailed response was we are experiencing high demand. Quality of gift good- customer service needs to improve”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve ordered from my1styears a few times and I have always been satisfied with the quality of the items bought. This time when I ordered, I had some delivery issues with the courier end and my parcel was going to be re-delivered a week later without explanation. I really needed this item to arrive on time as it a birthday gift therefore got in touch with the customer service team at my1styears explaining the issues I was facing and they dealt with the matter almost immediately. They chased up my delivery with the courier and my item was delivered 2 days later rather than a week later, which just in time for the party I was attending! Thank you so much :)”
Hi, thank you so much for your lovely review and for being a loyal customer of My1stYears. We’re delighted to hear that you’ve always been happy with the quality of your orders.
We’re sorry to hear there were delivery issues with the courier, especially with the item being an important birthday gift. However, we’re so pleased our customer service team was able to help quickly and get your parcel delivered in time for the party.
Your kind feedback means a lot to us, and we’ll be sure to pass your comments on to the team. Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
“The chair I ordered was lovely and I was very pleased with it. Delivery though was through Evri who were awful and delayed the chair by 4 days as they deemed it to be a large parcel requiring special delivery. It wasn’t at all”
Hi, thank you for your review. We’re so pleased to hear that you were happy with the chair itself.
We’re very sorry to hear about the delay with the delivery service and understand how frustrating that must have been. We appreciate your feedback regarding the experience with Evri.
Thank you again for your order and for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Delivery time massively delayed, customer service agent lied about what they could do for me - offered a £5 voucher to be used within 6 months - why would I order again if delivery times are so delayed!”
Hi, we’re very sorry to hear about your experience and completely understand your frustration regarding the delivery delay. Due to an exceptionally high volume of orders, there were delays affecting some deliveries, and we sincerely apologise for the inconvenience caused.
As an apology, we applied store credit to your account and did our best to speed your order up as much as possible. We’re also sorry that we were unable to provide an additional product as compensation as requested.
We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It was by chance that i came across this site and very happy that I did as the bag I purchased was beautiful. I had an issue with the box it arrived in and sent an email and it was resolved without a fuss”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your lovely feedback! We’re really happy to hear you were pleased with the quality and beauty of the products. We do apologise for the longer delivery time and truly appreciate your patience and understanding. We hope to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“This was a gift for my grandsons birthday. Delivery was a long time (and didn’t arrive in time)when it arrived it was damaged.
Very disappointing for the money and quality.
When brought up was told that wood was a natural product but that didn’t explain the X on it, also stitching on one of the ears was not complete.
They did offer to collect it and replace it however no one could be there for it to be collected as no given time.
They offered a £10 credit to my account. Felt this was an insult.
Such a shame.”
Hi, thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how disappointing this must have been, especially as the item was a birthday gift for your grandson and did not arrive in time.
We’re also sorry to hear you were unhappy with the condition of the item received. As previously confirmed, we are more than willing to resolve this for you, whether that be by arranging a replacement or processing a refund. However, the item would need to be returned, and the collection would need to take place on a suitable day selected by you to ensure someone is available.
If you change your mind, please do not hesitate to contact us and we will be happy to help further.
Best regards, Aleksandra, Management Team, My 1st Years
“I bought my son this bag for his 2nd Birthday! Needed an upgrade for some bigger space now he wants to bring all his toys with us when we’re out (also needed some extra room for the all important inhalers and spacer). The bag is honestly adorable. It’s spacious, the design is amazing and my son loves to wear it (on the shortest strap length) even though he doesn’t get very far!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with the service. I ordered a money box for my granddaughters christening and was told it would be delivered on Friday.The christening was on Sunday and I did not receive this item until Monday.When I emailed about it I just got a message back saying we are very busy and are running behind.Not good enough and I would definitely not of ordered it if I knew this in advance.Don’t give promises that you can’t rely on.”
Hi, thank you for your feedback, and we are very sorry to hear of your disappointment, especially as the item was for your granddaughter’s christening. We completely understand how upsetting this must have been.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times.
We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you.
Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear the item did not meet your expectations. We always aim to provide high-quality personalised products, so we’re disappointed to hear you felt this way. We do appreciate you taking the time to share your thoughts with us.
Best regards, Aleksandra, Management Team, My 1st Years
“Really impressed with quality and delivery time of the item. It lives up to it's expectations. As this was a first present for my first born niece. Would highly recommend.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re sorry for any frustration caused by the lack of weekend support. We will certainly pass your comments on internally as we are always looking at ways to improve our customer service experience.
I can see that your issue was resolved over a week ago, however if there is anything else you would like to discuss, please do not hesitate to contact us via email, live chat, WhatsApp, Facebook, or phone call and we will be happy to help.
Best regards, Aleksandra, Management Team, My 1st Years
