Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I would have given 5 stars as I was really happy with the items I bought but the delivery was terrible. It took Evri one whole week to get them delivered after they received it. So my order took over two weeks from the day I ordered it until it was delivered. Very disappointing”
Hi, thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the items themselves, but we’re very sorry to hear about the delivery delay.
We understand how disappointing it is when an order takes longer than expected. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention.
Your feedback has been noted and will be shared as we continue to review our delivery partners. We truly appreciate your patience and hope we’ll have the opportunity to provide you with a much smoother experience in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“This was my first order with My 1st Years and the service was exceptional. The site is easy to navigate and ordering was simple and straightforward even on the personalised items. I had left it until the last minute before Christmas but everything arrived before Christmas beautifully packaged. The new mum is using the delivery box for a momento box. The quality of the items is excellent and I will”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It took 3 orders to get the product 'right'
Order 1- embroidery stitched wonky, partially on seam.
Order 2- design incorrect
Order 3- correct, then started to fall apart after 1st use.
Each time CS made me return yhe bag before they would resend, I also didn't get an apology or any kind of care in the responses from customer services until I escalated this. Currently sent in a complaint on faulty bag 3. I don't hold out any hope of a decent resolution.”
Hi, we are truly sorry to read about your experience and especially that it took three attempts to get the correct product, only for it to then develop a fault after first use. That is absolutely not acceptable and we completely understand why this has left you feeling frustrated and let down. We are also very sorry that you felt the service you received along the way lacked care and apology. That is not how we aim to support our customers, and we sincerely apologise for that as well.
Your feedback has now been passed to the relevant internal teams and to our supplier so that this can be properly reviewed and improvements can be made to prevent this from happening again.
We have also now emailed you directly with a proposed resolution, and we genuinely hope this will go some way towards making this right for you.
Thank you for taking the time to share your experience. While we are very sorry it happened, we do appreciate the opportunity to learn from it and improve.
Best regards, Aleksandra, Management Team, My 1st Years
“Fantastic service delivered quickly in time for Christmas which was greatly appreciated
A beautiful little backpack,recipient delighted!
Thank you all so much”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“They take no responsibility for late orders or the fact that they can’t fulfill an order. Ordered a robe full price and asked because they have taken 10 days to sort to upgrade shipping for £2 and there not willing to do this is very poor . Customer service really poor and don’t care”
Hi, we’re very sorry for the delay you’ve experienced and completely understand your frustration. At the moment, we are running behind on delivery dates due to the increased volume of orders over the festive period. We will, of course, pass your feedback on to the relevant team so they are aware of your experience. We sincerely apologise for any inconvenience this has caused and appreciate your patience and understanding during this busy time.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Baught a few things for my 1yr old Grand Son for his birthday and Christmas. Top quality and unique some of the things you can not find anywhere else”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
Sincerely, Aleksandra from the My 1st Years Management Team
“I love My 1st Years so you can find so many great things for your new baby onwards. First thing I bought was the personalised Fire Engine Walker after seeing a Christmas toy round up in Country Life (his Daddy is an on-call Firefighter!). I have just bought the dinosaur wellington boots personalised and he loves them! In fact he went to bed in them the day they arrived as he did not want to take them off. Great service and delivery is always quick.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
