Hi, thank you for your feedback. We’re sorry to hear the item did not meet your expectations. We always aim to provide high-quality personalised products, so we’re disappointed to hear you felt this way. We do appreciate you taking the time to share your thoughts with us.
Best regards, Aleksandra, Management Team, My 1st Years
“Really impressed with quality and delivery time of the item. It lives up to it's expectations. As this was a first present for my first born niece. Would highly recommend.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re sorry for any frustration caused by the lack of weekend support. We will certainly pass your comments on internally as we are always looking at ways to improve our customer service experience.
I can see that your issue was resolved over a week ago, however if there is anything else you would like to discuss, please do not hesitate to contact us via email, live chat, WhatsApp, Facebook, or phone call and we will be happy to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Placed order but courier lost the parcel, the customs service team were prompt, polite and helpful, they re-raised my order and sent it over night. Product is lovely,, well made and so cute!”
Hi, thank you so much for your lovely review and for your patience throughout the delivery issue. We’re very sorry your original parcel was lost by the courier, but we’re so pleased our customer service team could help resolve this quickly for you. It’s wonderful to hear you love the product and found it well-made. We truly appreciate your support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we are very sorry to hear of your disappointment. We completely understand how upsetting this must have been.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times.
We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you.
Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear about your experience with the delivery times and communication.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times.
We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you.
We are also sorry if our responses came across as generic, as this was never our intention. Please know that we are actively addressing these issues to help minimise delays and improve communication moving forward. Our team is working diligently to process and dispatch orders as quickly as possible, and we truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“The items I ordered were good quality looked amazing. This site is great for the little ones birthday, Christmas or just for general stuff like clothes.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Such beautiful personalised gifts. I’ve used My 1st Years a few times now and I always return for gifts. Good quality items and with the option for gift boxes which make great presents. Would recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I got this for two friends who had babies at the same time, and the reviews are glowing! It's a beautiful gift and has been useful for soothing for naps and settling them down :) would recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Nice product but a little expensive we thought. The delivery was delayed and slow so I missed getting it in time for my great nieces 1st birthday, which was very disappointing as I felt there was plenty of time from ordering for standard delivery. It did arrive for me to delver it the day after her birthday party, but that entailed me an additional hours drive. However, the product was well received and cute.”
Hi, thank you for your detailed review. We’re really pleased to hear that you found the product cute and that it was well received. That truly means a lot to us.
That said, we’re very sorry to hear about the delay and that it caused you to miss your great niece’s 1st birthday. We completely understand how disappointing that must have been, especially when you had allowed what should have been enough time for standard delivery.
Your feedback on both delivery times and pricing is really valuable, and we will be sure to share this with our team as we continue to improve our service and overall experience.
Thank you again for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel has never been delivered! Please can you either deliver the parcel to correct address or return money back to the bank card I paid from and let me know”
Hi, thank you for your feedback, and I’m very sorry to hear that your parcel has not been delivered.
Upon checking, it appears there may be an issue with the delivery address provided. To help resolve this as quickly as possible, please get in touch with our Customer Service team so we can investigate further and assist you with either arranging delivery or processing a refund.
We apologise for the inconvenience caused and appreciate your patience while we get this sorted for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
