Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a product and it was dispatched really quickly and arrived at my nephews place in good time. I was really impressed with customer services. Many thanks to you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re sorry for any confusion caused. We provide one complimentary gift box per order. If you require additional gift boxes, these can be added at checkout when placing your order. We appreciate your comments and will take this on board.
Best regards, Aleksandra, Management Team, My 1st Years
“Purchased for the first time. Everything was amazing he loved his toys. Dad was especially pleased with the present of tool box with the name on. The box it came in was amazing which baby thought so as he could climb in it. 5 stars all the way. Brilliant service arrived the next day everything superb.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My personalised gift was delivered in a delightful box/package. It arrived on time as predicted. Communication with your company was straightforward and you responded promptly.
A beautiful gift for a very special granddaughter.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Disappointed as I keep accumulating points but they cannot be used concurrently with the sale items do in effect they are wasted. More competitors on the market with nice personalised items and cheaper. My 1st years losing the edge. Boxes despatched with items are full and mostly broken. Poor customer service”
Hi, thank you for your feedback, and we’re sorry to hear you feel disappointed. Our rewards points can certainly be used; however, as outlined in our Terms & Conditions, they cannot be combined with other offers or sale items. We’re also very sorry to hear about the issue with the gift box. If any item arrives damaged, please contact our customer service team and we will arrange a replacement to be sent out on express delivery. We appreciate your comments and will take your feedback on board.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My granddaughter loves the little bee puzzle, lovely made and idea size for little hands, I would highly recommend and now looking to buy farm animal's”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Love this company! They go above and beyond! It's safe to say I'm very happy with my purchase. It came perfectly packaged so my item wouldn't get damaged.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Sent wrong bag and then I had to waste my own time sending back in order for them to issue a replacement out - so now likely the order won’t be here in time for my nieces first day of nursery. Not great service and have a quality control issue.”
Hi, we’re very sorry to hear about your experience and understand how frustrating this must have been. We apologise that the design was missing from the original item. This has been passed on to our relevant team to review. As per our process, the item does need to be returned to us before we can proceed with a resolution, such as a replacement. We appreciate your feedback and are sorry again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have made a number of previous orders and been pleased with the products and quality. This time I was disappointed at the poor quality of the back pack that stank of cheap material and the stench would not go even with airing. I had it personalised with the baby’s name and asked for a new one to be sent out asap so I could have it to give as a gift in the three days remaining but they would not accommodate if I did not send the bag back first. I explained that I would be happy to handover the foul smelling bag to the courier if they could just send out a bag that didn’t stink immediately as I was out of time. The fault was with My 1st Years yet they did not want to rectify the issue.
Finally, I also ordered a personalised passport holder and luggage tag. The passport holder had the name on it but not the luggage tag. Why would the luggage tag not have the name on it if one uses it for the purpose of identifying their luggage???? Very poor experience and will never order from them again.”
Hello, thank you for your feedback, and we’re really sorry to hear about your experience on this occasion. This is certainly not the standard we aim to provide, especially as a returning customer.
We’d like to reassure you that all of our items are fully tested and safe for use by children. Occasionally, there can be a slight smell from new materials when first opened, which is normal and should fade with airing. However, we completely understand how disappointing this must have been, particularly as it was intended as a gift.
We’re also sorry to hear about the issues you experienced with the personalisation and the delay in resolving this for you. Your feedback is important, and we will take this on board to improve both our products and service.
If you are not happy with the items, we would be more than happy to arrange a full refund once the products are returned. Please do get in touch with our customer service team, and they will assist you further.
We truly appreciate your past support and are sorry again that this order did not meet your expectations.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Bought the Pink personalised Bluey backpack
It's Beautiful and a lovely suprise was that it arrived wrapped in tissue in a lovely box
Bought for my Grand neice and her mum was thrilled with it ..
Highly recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
