“Wonderful item and beautiful package. On time. My niece loved it! Only issue is it was a little smaller than I thought. This was probably my misreading of the details! I look forward to ordering again and would recoment to everyone. Definitely at a much higher league than many providers of similar items.”
Hi, thank you so much for your wonderful review! We’re thrilled your niece loved the item and that everything arrived beautifully and on time. We appreciate your note about the size and understand it can be a little tricky. We’ll keep working to make our descriptions as clear as possible. We can’t wait to welcome you back for your next order!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed in the quality , the jigsaw didn't fit together firmly ,and one piece had a rough edge. I was unable to give to my grandson, I was too embarrassed with them . And very disappointed .”
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely review! We’re delighted to hear you’re happy with the toy box and that the engraving was perfect. We appreciate your feedback about the size and hope it still brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“We bought the personalised wooden cog toy for our 1 year old grandson for Christmas. It arrived promptly and was well packaged. The toy is strong and well made. Our grandson instantly engaged with it. A great purchase!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I purchased a personalised cardigan for Xmas and used the size guide. Most of the measurements indicated a size of 9 months so I ordered 6-9 months. When it came it was big enough for a 2 year old so I contacted customer services for a replacement. They took so long to reply I couldn’t organise a replacement before Xmas. They also tried to tell me the measurements were of a 3 month old and tried everything to get out of issuing a credit note, wasting a significant amount of my time. They have now asked me to pay postage to send it back, wasting more of my time and money.”
Hi, we’re very sorry to hear about your experience and appreciate your feedback. We will pass this on to our team. We do provide a size chart to help customers make an informed decision when ordering. You are, of course, free to return the item if you wish to do so. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I purchased two personalized bags from this website and truly regret not reading the reviews beforehand. Both bags were crammed into a single gift box, and when I opened it, I was shocked by the poor quality. The finishing was terrible and looked cheap.
I sent pictures to the company, and they admitted the bags were indeed of poor quality. However, because it was Christmas, there wasn’t enough time to return them. I had no choice but to gift these poorly made bags to my nephews and nieces so they wouldn’t end up without presents.
When I followed up and requested a partial refund, they refused. This shows the company is money-driven and does not care about customer satisfaction. Aleksandra, the representative I dealt with, was very invasive, lacked empathy, and clearly needs retraining.
Please read other reviews before purchasing from this site. They will disappoint you one way or another. I will never buy from them again.”
Hi, we’re very sorry to hear that you feel this way and that your experience did not meet your expectations.
Please be assured that we offered all possible resolutions, including a replacement, store credit, or a return and refund. We’re sorry to hear that none of these options were satisfactory.
As the items were kept and gifted, we are unfortunately unable to process a full refund. We can see that you have agreed to a partial refund, and this will be processed shortly.
Thank you for your feedback, and we’re sorry once again that your experience with us was disappointing.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear that you’re happy with your products.
We understand that our items may seem a little pricy, but we take great care to ensure they are made to a high standard, with thoughtful design, quality materials, and personalised touches wherever possible. Our aim is always to provide gifts that are both beautiful and memorable.
We really appreciate you taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a gift and was told it had been delivered. On checking I found that the gift had not been received. When I notified the company and the courier of this, the company said the parcel had been delivered. I was sent a photo of a chair and table with said parcel. The courier said they investigated the matter and also said delivery had been made. Luckily, we managed to track down the parcel at another address but if we hadn’t found it, I’m not sure what recourse we would have given the responses received.
This process was stressful and disappointing.”
Hi, thank you for your feedback, and we’re very sorry to hear about the stress and disappointment caused by this delivery experience. That is certainly not how we want our customers to feel.
We’re very glad to hear that you were able to locate the parcel in the end, but we completely understand how frustrating and worrying this situation must have been. Your comments have been noted and will be shared with the relevant teams and our delivery partners to help prevent this from happening again in future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Excellent service , the first order went missing in the post but they posted another one on speedy delivery and it was here for Christmas and the bells were bigger and better than I imagined 😊”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
