Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered the grey lion backpack for my grandson for his first birthday. The item was also personalised with his name. I was delighted with the purchase, the lettering of his name is clear and bold. Delivery was approx: 7 days and came within the stated time of purchase. I am very happy with my purchase and would definitely recommend ‘My 1st Years’ to anyone wishing to purchase an item.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the Personalized Pink Bedtime Essentials Gift Set from @My1stYears - perfect for my nee born daughter Amara!
Also - thanks to Geraldine’s amazing service!
My 5-star Trustpilot review is live - check it out!
#BabyGifts #CustomerService #ThankYouGeraldine”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear your order was not delivered as expected. We have raised the issue with Evri and can confirm that the refund has already been processed on our side. If you need any further assistance, please contact our customer service team directly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The bags unfortunately aren’t as they look on the photos, when the stitching was different & the colours different I contacted customer services & was told that the bags advertised were just samples & there was nothing they could do, I was shocked as surely what you will actually receive should be what the photo is advertising the product, I’ve seen a lot of reviews saying the same on different bags so they’re obviously all different to what is advertised, very disappointed as I was so excited to receive the bag & now I’m going to have to order from somewhere else so my daughter has a nice bag ready for nursery.”
Hi, we’re sorry to hear that you’re not happy with the bag. Please be assured we do our best to represent our products on the website as clearly as possible. I can see that we offered you the option to return the product, and as requested, we applied a store credit for the amount spent. We appreciate your feedback and will continue working to improve the accuracy of our listings.
Best regards, Aleksandra, Management Team, My 1st Years
“Came across this company when I googled Bluey teddys as my little grandson loves Bluey and saw they did a personalised one.
It’s absolutely lovely, excellent quality, beautifully packaged. Would definitely purchase from here again.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Service and delivery very good, happy with rewards scheme and discounts received after purchase - however disappointed with product (Wooden Pastel Xylophone). The xylophone isn’t tuned at all so is effectively just for display - in fact some of the smaller pegs are lower pitch than larger pegs which is completely counterintuitive.
Obviously I’m not expecting my newborn to become Beethoven using a wooden xylophone - however I was intending the product to be an educational toy and was looking forward to playing simple tunes with my baby which unfortunately won’t be the case, this is a real shame for almost £30.
Looks-wise it is lovely and it’s a nice decoration, but you do wonder how much extra effort it would have been to get the pegs roughly tuned to a major scale so it could be used”
Hi, thank you for taking the time to share such a detailed review. We’re pleased you were happy with our service, delivery, and rewards scheme, but we’re very sorry the xylophone didn’t meet your expectations for playability. Your comments about tuning and scale are valuable, and we’ll share them with our product development team to explore possible improvements in future designs. We’re glad you liked the look of it, but we appreciate you letting us know where we can do better.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Purchased this as a gift and unfortunately the gift box was damaged. It was also sealed to I was unable to look at the item before gifting it. The recipient was happy with the gift and it looked nice when we saw them open it.”
Hi, thank you for letting us know about your experience. We’re so sorry the gift box arrived damaged. We understand how disappointing that must have been, especially when giving it as a present. We’re glad to hear the recipient was happy with the gift itself, but we’ll review our packaging and handling to help prevent this from happening again. We truly appreciate your feedback and the chance to improve.
Best regards, Aleksandra, Management Team, My 1st Years
“I accidentally spelt Reuben as Rueben, my error. But your company wants me to buy complete new tonie box, rather than help me ( willing to pay but not £80 ) rectify the mistake”
Hi, we’re very sorry for the disappointment caused. Unfortunately, we’re unable to replace your order, as the personalisation on this product cannot be removed or altered, meaning it’s not resalable. As outlined in our terms and conditions, we’re not able to offer replacements or refunds in cases where the customer has made a spelling error or changed their mind after ordering. We do understand how frustrating this must be, and we’re sorry we can’t offer a different outcome on this occasion.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
