“Absolutely love the product, really well made and looks gorgeous! The perfect 1st birthday gift! Only negative is that the Allen key was rubbish- needed to use our own and it was a shame it didn’t come in a gift box as wasn’t that large.”
Hi, thank you so much for your lovely feedback! We’re delighted to hear the gift was a hit for such a special first birthday. We really appreciate you pointing out the issue with the Allen key and packaging. We’ll share this with our team so we can keep improving. We’re so glad you’re happy with the product itself, and hope it brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your comment, and we’re very sorry for the delay with your order. We can see that it has now been delivered, so please do check at your delivery address. If you have any further issues or haven’t received it, please don’t hesitate to contact us and we’ll be happy to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Personalised hat arrived with really rough stitching on the underside, exactly where it would sit against the baby’s head. On complaining I was offered 10% off my next order! Very disappointed.
Have used this company before and been happy with the items so hoping it was a one off but not happy with their response in this case.”
Hi, thank you for your feedback. We want to clarify that with embroidery personalisation, some stitching can be visible on the underside; however, it is not harmful and is standard for this type of product. We initially offered £10 off your next order if you chose to keep the item. Since you requested a full refund, we explained that we would need to arrange collection of the item first, but unfortunately, we never received a response from you regarding the return. If you still wish to return the product, please contact us and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I recently bought a number of products, which I believe are very nice but I paid for next day delivery and they arrived 3 days later. Normally that wouldn’t be a problem but I wanted them specifically for my granddaughter who was starting at a new nursery and needed a packed lunch/ box so it was disappointing that they arrived late. Having said that the company did give me a £15 credit.”
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered a poncho embroidered with my Great Nephews name and it was delivered within a few days in a beautiful box. Thank you so much his Mum and Dad loved it xxx”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Bought my daughter her personalised backpack and lunchbox ready for nursery it was beautiful.
Delivery came within 3 days.
Very impressed.
Quality attention to detail.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Brilliant customer service! Had an issue with my order, it was listened to and resolved immediately. I am super happy with my order and dealing with a business like this. It makes you want to order again and recommend to others. Great products and excellent customer service.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I purchased a Denim Bucket Hat that was personalised for a baby gift.
It is beautiful and neatly embroidered.
Thrilled with this purchase plus the gift box was personalised too, it was perfectly presented 😃.
Many thanks m, will use this site again.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a number of items for my daughters second birthday. Amazing quality, lovely pesonalisation and fairly priced. Worth looking at the 'Sale' section as I got some really lovely stuff at great value there.
I will 100% be getting some bits for my daughters every year as I now trust this website for bespoke quaint little gifts.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The present I ordered for my niece’s first birthday didn’t arrive. Their courier partner delivered despite me stating not to leave in a safe place. When I spoke to 1st Years customer service they said I would need to report to police for a crime reference number despite this. I escalated the issue and was told I would be called within 3 working days - it’s been a week and still no reply. Awful service and remain out of pocket with no gift and no follow up. Avoid”
Hi, thank you for your feedback. We’re very sorry to hear about the trouble with your delivery. Please understand that requesting a crime reference number is standard procedure when a parcel is reported lost or stolen, as outlined in our terms and conditions. This is necessary for us to proceed with any investigation or compensation.
We note that you have not completed the required online form to obtain this reference number, which means we are currently unable to assist further. The manager has also reached out to you via email to explain that providing the crime reference number is essential.
We appreciate your understanding and are here to help once the necessary information is provided.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Would have given five stars as the item we bought was lovely and much appreciated by its recipient, I also like the gift box products come with. However, it took quite a while to arrive and, most annoyingly, after I had created an account and ordered it, I received an email offering me 10% off my first order! Clearly I was unable to take advantage of this as I had already placed my first order!! Very irritating!”
Hi, thank you for your kind words about the product and packaging. We’re so glad the recipient loved it! We’re sorry to hear about the delay and the timing of the discount email. We’ll pass your feedback on to our team to help improve the experience for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
