“I ordered the white frame and it literally was a plain white photo frame with a card piece to insert with the Father’s Day message on. I then built it myself and it didn’t fit together very well at alm”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I ordered a gift from My 1st Years with express delivery. The delivery was late, and the gift box arrived damaged, which completely ruined the presentation.
Customer service initially offered a partial refund, then suddenly backtracked and refused, claiming the box was “free”, completely missing the point that it was part of the gift/service. Despite me clearly explaining the issue several times, they repeatedly ignored my concerns and danced around the problem to avoid actually addressing it.
A frustrating experience from start to finish. I won’t be using them again.”
Hi, thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us didn’t meet your expectations, especially as the gift was intended for a special occasion.
We do offer store credit or a partial refund for express delivery delays, and we’re sorry you felt this wasn’t handled clearly. In regard to the gift box, although it’s included as a complimentary item, we completely understand that presentation is a key part of the overall gifting experience. This is why we offered a replacement box or store credit as a gesture of goodwill.
We’re truly sorry you weren’t satisfied with the resolution provided. Your feedback will be shared with the team so we can continue improving how we support our customers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately the address I was given for my gift delivery was incorrect and the parcel was returned to My 1st Years. They were very prompt in correcting this and resent the parcel by express delivery at no extra cost. Exceptional customer service - thank you M1Y!”
Hi, thank you so much for your kind words!
We’re really glad we could help get your gift to the right place quickly, and it’s lovely to hear that you were happy with the service you received. Your appreciation means a lot to us!
Thanks again for choosing My 1st Years. We look forward to helping with more special gifts in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Didn’t receive my order on the day it should have arrived despite paying extra for postage. The customer service team were going to take 48 hours to respond even though I was awaiting Father’s Day delivery time slots and this would have been after this day. No gesture of goodwill offered and barely any apology for the poor service. The chosen delivery company lied and said I refused delivery when they never attempted to make delivery and I was home all week. Poor all round and will never be using this site again.”
Hi, we're truly sorry to hear about your disappointing experience, especially around such an important occasion like Father's Day.
We did our best to investigate what happened with your delivery, and according to the information provided by the courier, an attempt was made but no one was available at the address, and unfortunately, no safe place was accessible at the time. As requested, we processed a full refund, and we also offered a token of apology as a gesture of goodwill. If you would like to accept this, please feel free to respond to our email at your convenience.
Thank you for your feedback, it helps us improve, and we’re very sorry we didn’t get things right this time.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the bag, slightly on the pricier side but happy to pay for the lovely design. However, the personalised stitching of my daughter’s name just looks odd and not spaced correctly. I emailed and had a very prompt response saying that is how it is supposed to look and was given a goodwill gesture however will just like others to bear in mind for personalisation. It doesn’t look like the listing, not joined up letters and two of the letters are closer together than the others making it look very strange to me. Not sure if it is just the combination of these particular letters. If I had known it would have looked like that I don’t think I would have ordered so could be worth having a function to view what it would look like before you purchase.”
Hi, thank you for taking the time to share your feedback. We’re so pleased to hear you love the design of the bag, though we’re sorry to learn that the personalisation didn’t meet your expectations.
We’ve reviewed the photos and can confirm that the stitching matches the font style chosen for this product, and there is no fault or damage to the embroidery itself. That said, we completely understand how font spacing can feel different depending on the combination of letters, and we appreciate you raising this.
Your comments are really valuable, and we’ll be passing your feedback to our product team for review, including the suggestion for a preview tool to help customers better visualise the final result.
Thank you again for your honest feedback and for shopping with My 1st Years.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Item was a gift for my niece and it arrived damaged, clearly no quality control had taken place. First contact I was offered a voucher towards a future purchase, then they will only consider a refund or replacement once the damaged item has been returned. Leaving it too late to get a replacement in time. Poor customer service and product”
Hi, thank you for your feedback, and we're truly sorry to hear that the gift for your niece arrived damaged. We understand how frustrating and disappointing this must have been, especially for a special occasion.
We’ve offered all available options to make things right, including a free return for either a replacement or a full refund, as well as a gesture of goodwill towards a future purchase. We're sorry to hear that you were not happy to return the item, but unfortunately, we do require the item back to proceed with a refund or replacement in line with our returns policy.
We completely understand that the timing was not ideal, and we do appreciate your feedback - it will be shared with the relevant teams to help us continue improving both our service and quality control.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
