“Items ordered for a gift were nice - however, they didn’t arrive within the delivery window that was given at point of purchase.
If the delivery was going to take longer than advertised I would have shopped elsewhere to ensure I had the gift in time for a birthday party.
When contacting the customer service team the response was not the most helpful either.. and they also didn’t respond within their advertised response time.”
Hi, thank you for your feedback, and we're really pleased to hear you were happy with the items themselves. We're truly sorry the delivery didn’t arrive within the expected timeframe and that your experience with our customer service didn’t meet your expectations.
We completely understand how disappointing it must have been, especially when the items were intended as a gift. While our standard delivery service is not guaranteed, as outlined in our terms and conditions, we absolutely recognise how important timely delivery is, particularly for special occasions.
We’ll be sure to pass your feedback on to both our customer service and logistics teams, as we're always working to improve our processes. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Received my order yesterday, unfortunately it has discoloration on the back of one of the ears, I emailed to let them know and today I received my replacement. Excellent customer service! Very happy with product and how the situation was handled. Thank you”
Hi, thank you so much for your kind words! We're really sorry again for the issue with your original item, but we're so glad to hear that you're happy with the replacement and the service you received. We truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“They actually sent me faulty item but once I told them they replace item very quickly. it's very impressive service and I'm so pleased the item.
Thank you!!!”
Hi, thank you so much for your lovely review! We're really sorry again that the original item arrived faulty, but we're so pleased to hear you were happy with how quickly we sorted things out. Your kind words mean a lot to us. Thank you for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Despite my order arriving later than expected the gift was exactly how it appeared on the website. It was good quality and unique and the family loved it. Would recommend purchasing for some unique quality gifts”
Hi, thank you so much for your lovely feedback!
We’re sorry to hear your order arrived later than expected, but we’re thrilled that the gift was exactly what you hoped for. We really appreciate your recommendation and are so pleased you value the quality and uniqueness of our products.
We hope to help you create more special moments in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“the NB bodysuit was huge! much bigger than the NB bodysuit my baby is wearing atm. Also it was for fathersday. It said it will arrive on Tuesday the 10th but it didn’t arrive until Monday the 16th…”
Hi, thank you for your feedback, and we're sorry to hear that the bodysuit was larger than expected and didn’t arrive in time for Father’s Day. Sizing can vary slightly between brands, but we understand how frustrating it is when something labeled as newborn doesn't match what you're used to, especially when it’s meant for a special occasion. We also apologise for the delayed delivery. While we aim to meet all estimated delivery dates, delays can sometimes occur, and we know how disappointing that can be.
We appreciate you taking the time to share your experience, and we’ll make sure your comments are passed on to the relevant teams as we continue to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
“I have now ordered 3 of the little backpacks which have been embroidered with names. The font is different on each, perhaps I would have preferred a nicer colour on the boys safari backpack as it is a tan colour which I find drab and not in keeping with design.
Unfortunately I ordered 2 at the same time which were sent in the same box so I now have to purchase another gift box as they are obviously for different recipients.
The backpacks are lovely and appear to be good quality.”
Hi, thank you so much for your continued support and for taking the time to share your feedback!
We’re so pleased to hear you find the backpacks lovely and of good quality. Regarding the fonts, we do use different styles across designs to best match each product’s look and feel, but we appreciate your comments and will take them into account for future improvements. We’re also sorry to hear about the packaging issue. Thank you for flagging this, as it's something we’ll review to help improve our gifting experience. We truly value your feedback and support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely top quality gifts! The wrapping and presentation is the best I’ve had from any online gifting shop! My son absolutely loves the gifts and they are of such high quality!! Highly recommend this retailer!! You won’t be disappointed at all! Thank you My 1st Years!!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I was really disappointed with my Father’s Day T-shirt, I have bought regularly from the site and I have previously been impressed with the quality. However, on this occasion with one cold wash all of the colour came off of the T-shirt and I’m now left of a plain white T-shirt.”
Hi, thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your recent experience with the Father’s Day T-shirt.
It’s especially disappointing to hear this, as a returning customer who has previously been happy with the quality of our products. A loss of colour after just one cold wash is certainly not expected, and we completely understand your frustration.
Please accept our sincere apologies. We’d really appreciate the opportunity to look into this further for you and make things right. If you haven’t already, please get in touch with our customer service team so we can assist you directly.
Thank you again for your continued support, and we hope to restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the dressing gown i bought for my 7mnth old.. personalised and a beautiful sage green colour.
The material is lovely and cozy too
Best first purchase”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear you’re happy with the product!
We’re really sorry to hear that our emails have been too frequent. Your comments are important to us, and we’ll make sure to pass this feedback on to our marketing team for review. Thanks again for your support!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have ordered my first years many times over the past few years & have always found it fantastic- however this time I ordered a doll and personalised box - the doll was perfect. The box was way too big for the doll, it was damaged & also had Borthday on it instead of birthday -which was disappointing so I couldn’t use it in the end after paying extra for it”
Hi, thank you so much for your continued support over the years. We truly appreciate it and are so glad to hear you loved the doll!
We're really sorry to hear about the issues with the personalised box, especially the damage and the spelling error. That’s certainly not the experience we want for our customers. Please do get in touch with us at support@my1styears.com so we can look into this and make it right for you. Thank you again for your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thanks for your feedback. We're very sorry to hear that your order arrived late and damaged. We understand how frustrating that must be, especially when it's still not fully resolved.
As confirmed, we have arranged a collection for the item tomorrow. As soon as it has been collected, we’ll process the resolution for you without delay.
Thank you for your patience, and we’re sorry again for the inconvenience caused. Please don’t hesitate to get in touch if you need any further assistance in the meantime.
Best regards, Aleksandra, Management Team, My 1st Years
“I purchase the personalised cord nappy caddy.
It arrived just in-time for my sister-in-laws baby shower.
Just under a week. Excellent quality and really looked lovely. The gift box was very impressive and my sister-in-law loved it. Also I feel it was very good value for money, thank you.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
