Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve shopped with My 1st Years many times before, but this order for my daughter’s first birthday has been a huge let-down and caused me nothing but stress. The items arrived damaged, poorly made, and missing the gift boxes I had requested. One toy even had a sharp chipped piece, making it unsafe. On top of that, customer service has been impossible to reach - no one answers the phone or responds to emails, and even my message to the CEO has gone unanswered. It took for me to reach out on social media to get any response at all and this came with a complete lack of compassion. Had I not ordered from else where my daughter would have no presents for her birthday. Really disappointing experience and STILL awaiting my refund. 100% would never spend my money here again.”
Hello, we’re very sorry to hear that you are not happy with your order, and we completely understand how disappointing this has been for such an important occasion.
We have replied to your emails and social messages to confirm that the products need to be returned to us so we can properly investigate the issues raised. We do understand that the outer packaging was damaged, and we are very sorry for that. However, in order to process the refund you’ve requested, we do need the items returned.
Our customer care agent has already provided you with a free return label. Once the items are sent back, please let us know and we will ensure that a full refund is processed promptly.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind feedback. We’re so pleased to hear that your replacement item arrived promptly and that we could resolve this for you quickly. We truly appreciate your support and look forward to serving you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Purchased a lunch box/lunch bag and flask for my 2 year old starting pre school. The lunch bag I had for 2 days and it is ripped already:( so he doesn’t have a new one for school, have had to order another one from elsewhere!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“From the moment I opened the delivery box I was impressed.The product is packed so lovely and the quality is excellent Definitely recommend this company.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Quality good. Great fabric. Opted to have personalised with initials but hadn’t thought about it being offset if put . after each letter. Would advise using odd number of letters/figures to avoid this when ordering / don’t put second . if doing initials. Annoying because otherwise would be perfect. No fault of seller, just not something I’d considered before ordering and unfortunately does ruin the aesthetic.”
Hi, thank you for your thoughtful feedback! We’re glad to hear you’re happy with the quality and fabric. We really appreciate your insight regarding the personalisation spacing. This is a helpful tip for future customers when ordering initials. We’re sorry it affected the aesthetic for you, but we’re grateful for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve bought bags in the past from my 1st years but this time I was so disappointed, the bags themselves where of shein quality and the embroidery was awful, come with loose stitching mismatched font and unrecognisable letters, I did contact my first years and they have agreed to refund me and I sent the items back but £70 for two back packs was a lot to pay and unfortunately the quality was no longer there. Not sure I’ll be a returning customer”
Hi, we’re very sorry to hear about your disappointment with your recent order and the quality concerns you experienced. This is not the standard we aim to deliver, and we appreciate you taking the time to share your feedback. We’re glad our team was able to arrange a refund for you, and we will be passing your comments on to the relevant department to help us improve.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I brought the personalised Pink Star Handbag for my two year old daughter. Website was easy to use and the whole process was fast.
I didn’t need to contact the company for any reason so cannot comment on customer service but based on my transaction, I will definitely order again and would recommend to others.
Product is of lovely quality and the packaging is beautiful.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Got the wrong personalised item delivered, when replaced the same wrong item came again and was offered no replacement of the item I ordered, a gift for my daughters first birthday. I am left with an item I did not order and no reasonable replacement/solution.”
Hi, we’re very sorry for the disappointment and frustration caused. We contacted you 4 days ago, offering a return and refund for the item, but we haven’t heard back from you. Could you please check your WhatsApp messages and get back to us? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear you haven’t received your item. Our records show that the parcel was delivered on 30th August to the correct location. If you’re unable to locate your order, please get in touch with us directly so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“My first order came and it wasn’t what I had ordered I’d been sent someone else’s parcel! After going back and forth a replacement was sent which hasn’t been delivered even though Evri say it has. I’m still awaiting the item from the 24th of August”
Hi, we’re very sorry for the issues you’ve experienced with your order and for the frustration this has caused. We will be passing your feedback to the relevant team.
We did try to resolve this for you quickly by sending a replacement, and we’re very sorry to hear that this has unfortunately been lost. We have now emailed you directly with a resolution. Could you please check your emails, including your junk or spam folder, and let us know how you’d like to proceed? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
