“Excellent delivery given that the products were personalised and well packaged. Superb quality and easy to assemble. Although the sizes are quoted on the website the tool bench is disappointingly small and I feel that the pictures are a little misleading. A lovely product to keep little hands busy for years to come.”
Hi, thank you for your kind feedback! We’re delighted to hear you’re happy with the personalised products, quality, and packaging, and that assembly was easy.
We appreciate your note about the size of the tool bench and the website images. We’ll take this on board to help make expectations clearer for future customers.
We hope it brings lots of fun and keeps little hands busy for years to come!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re glad to hear that you’re happy with the quality of the backpack. We appreciate your feedback about the size and hope it still proves useful and enjoyable.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear that the items arrived with the names correct. We’re very sorry to hear about the slow delivery and that the luxury box arrived damaged. We appreciate your comments regarding the cost and will take them into consideration as we continue to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely items purchased but typing error on personalised book. Contact with team was good and a new correctly personalised book was sent. It would of been 5/5.”
Hi, thank you so much for your kind words! We’re glad we could resolve the issue quickly and get the correctly personalised book to you. We really appreciate your feedback and hope it brings lots of joy. Hopefully next time we can earn that full 5/5 from you!
Best regards, Aleksandra, Management Team, My 1st Years
“This is the second time I have purchased items from My First years and overall I have been very happy with the service they have provide. I'm very impressed with the quality of the items, the packaging is great. I will be recommending My first Years to my friends.”
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“The books are fantastic thank you. The only trouble was, they were delivered to the wrong house, very luckily they were delivered to me by the wrong house owners, so no harm done this time!
Maybe the writing on your labels is too small, causing mistakes to be made?”
Hi, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the books. We’re very sorry to hear about the delivery mix-up and appreciate you letting us know. We’ll pass your feedback on regarding the labels to help prevent this in the future..
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your review! We’re glad you love the toybox. We understand it can be a little disappointing that it’s self-assembly. We do this to ensure nothing gets damaged during delivery.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, rhank you for your review! We’re so pleased you loved the colour, printing, and the toy box overall. We appreciate your feedback about the size and hope it still fits perfectly for your needs!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’ll share your comments with the team as we continue to look for other packaging options. Please note that we do have an eco-friendly packaging option available at checkout. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you like the items. We understand that our products are an investment, and we always strive to offer the best quality and design for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you and your grandson love the toy box. We’re very sorry about the crack in the corner and appreciate you letting us know. We’ll take this on board to improve our quality. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately, the Memory Box was a little damaged; but that can happen in transit.
I might order another because, other than minor damage, I was delighted with quality of both the box and the cuddly toy. I have tried to include a photo.”
Hi, thank you for your feedback and for sharing the photo. We’re sorry to hear that the box arrived a damaged, but we’re delighted to hear that you were happy with the quality of both the box and the cuddly toy.
I’ve sent you an email regarding this. Please check your inbox so we can make sure everything is sorted.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
