“Ordered a personalised bead maze which arrived with the outer box half open and a chip in the wooden base. Contacted Customer Services immediately, submitted photos that I had taken before opening the box and then of the damage. A personalised replacement was received the following day in time for the child's first birthday. Excellent Customer Service and the gift was well received by child and parents. This was my first time using this comany and I have not been put off, quite the opposite. Lovely item will use this company again for sure.”
Hi, thank you so much for your kind and thoughtful review. We're truly sorry that your original order arrived damaged, but we're so glad we could resolve it quickly and get the replacement to you in time for the special day. It means a lot to us that, despite the initial issue, you felt supported and valued as a customer.
We’re delighted to hear that the gift was well received and that you were happy with both the item and our service. We look forward to serving you in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I needed a birthday present for a little girl quickly and I ordered the personalised bunny clock which arrived the next day as I paid extra for next day delivery. I was astonished at the size of the box and when I opened it I saw that the gift box was huge. I could not use the gift box as I needed to post the item on to the recipient. The box was very nice and was free so I will save it for something else. The service was excellent . The gift looked lovely although I did not open the box of wooden numbers etc. I have not heard so assume they were ok. Had to put some extra tissue in the box the clock was in before I posted it on as the box of numbers was rattling around. Would buy from this company again.”
Hi, thank you so much for your review! We're really pleased to hear that your order arrived so quickly and that you were happy with the overall service and presentation of the gift.
We appreciate your feedback regarding the gift box. At the moment, we have four sizes available, and for the item you ordered, the box you received is currently the only one that fits. That said, we completely understand how the size may not have been ideal for posting the gift on, and we’ll certainly pass your comments along to our packaging team as we continue to review and improve our options.
We're glad to hear you'd consider shopping with us again and hope the little recipient loved her birthday gift!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Really pleased with the personalised Flower Fairies denim jacket I ordered for my 5yr old granddaughters birthday. The quality of the jacket is very good and the embroidery is excellent making it an extra special gift. My granddaughter was absolutely delighted as was her mum who wanted one for herself!
A little problem with the order to begin with but Customer Services were absolutely brilliant and efficient getting a replacement to me within 48hrs.”
Hi, thank you so much for your wonderful review! We’re delighted to hear that your granddaughter loved her personalised Flower Fairies denim jacket. It’s always lovely to know our items are bringing joy to both little ones and grown-ups alike.
We’re also glad our Customer Service team could resolve the initial issue quickly and get a replacement to you in time. Your kind words mean a lot, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again soon for more special gifts!
Best regards, Aleksandra, Management Team, My 1st Years
“The products, as always, are exemplary. Brilliant presents. However, with this order there was a printed mistake on one of my items and I wasn’t very pleased with the customer service experience. Would buy from again, but I think the latter part of their help service needs some work.”
Hi, thank you for your kind words about our products. We’re delighted to hear you consider them exemplary and brilliant presents!
We’re very sorry to hear that your recent experience with our customer service didn’t meet your expectations. Please know that we take your feedback seriously and are continuously working to improve our service.
Regarding the issue with the printed mistake, I can confirm that a refund for the card was processed by our agent. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out. We hope to have the opportunity to serve you again soon.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I love purchasing My 1st Years products Personsal used quality products wrapped in love. Feedback from recipients makes me so glad I choose My 1st Years. I have never been so confident that the quality is perfect and it’s my go to for newborn gifts Thank Yoi.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered my 1st years products & was not disappointed, all 3 items were perfect & beautifully made, will definitely use this company again 😍 Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Bought personalised back pack for my grandaughter. Backpack very cheap looking thin material. Paid extra to personalise so had to keep it. Won't be buying from here again!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I personally haven't seen the item I ordered as its for my granddaughter and I had the package delivered to my son as we wont see our granddaughter on her 1st birthday, I had the item sent to them.
Hopefully she will love her first ballerina”
Hi, thank you so much for your lovely review and for choosing one of our gifts to celebrate your granddaughter’s 1st birthday! We hope her first ballerina brings a big smile to her face and becomes a treasured keepsake.
Even though you won’t be with her on the day, we’re sure she’ll feel the love behind your thoughtful gift. Wishing your granddaughter a very happy first birthday from all of us!
Best regards, Aleksandra, Management Team, My 1st Years
“Beautifully crafted gifts especially when looking for something that stands out with option to personalise with the child’s name. When a delivery was mislaid they were quick to replace immediately.”
Hi, thank you so much for your kind words! We're so glad to hear you loved the personalised gifts and that they stood out as something special. It means a lot to us to know you were happy with both the quality of the items and the service you received.
We’re sorry there was an issue with the original delivery, but we’re pleased we could resolve it quickly for you. Thanks again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
“Easy to order on line.
Excellent customer service. I stupidly put the wrong delivery address and Ewelina sorted it straight away for me. Delivery was prompt. This was a new baby gift and they were delighted when it arrived.
I have used my 1st years many times and have always been very pleased with the products and service.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My 1st years is the first place I go for a special present for a new baby or birthday. This abacus is very sweet and something my nephew can keep and use for a long time.
My only complaint is not being able to change the font for the personalisation. As his name begins with 'I' (i) and also has as 'l' , they look like the same letter they look the same as you can see here too.”
Hi, thank you so much for your continued support and for choosing us as your go-to for special gifts.
We’re so glad you liked the abacus for your nephew and hope it brings lots of joy (and learning!) over the years. Thank you also for your feedback regarding the font. We completely understand how certain letters, especially ‘I’ and ‘l’, can appear too similar in some styles. Your comment is valuable, and we’ll be passing it on to our design team as we’re always looking to improve and offer more personalisation options.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
