My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,021 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 16th December 2025

Inga K

My Doll Best Friend 5 star review on 2nd December 2025

1171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am an interntional customer and I am very satisfied with customer service a.nd shipping time. I was also impressed with the handling of the Chosen lottery.”

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Posted 11 months ago

“Мне было очень приятно общаться с Вами! Рекомендую к сотрудничеству! Обязательно обращусь к Вам ещё!”

My Doll Best Friend 5 star review on 9th January 2025

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Posted 11 months ago

“Great fast service to the other side of the world during the festive season!! My order arrived in one piece and I'm very happy with the service provided.”

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Posted 11 months ago

“Ordering was easy and fun. The items we bought are good quality and we were pleased with everything. Thank you so much!”

My Doll Best Friend 5 star review on 7th January 2025

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Posted 11 months ago

“Thank you so much for the beautiful dolls that bring a lot of joy! Special thanks for the fact that the company's employees are always ready to help customers, and for their responsibility when accepting orders and shipping dolls.”

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Posted 11 months ago

“Dear sirs, In November 2024, I participated in the Chosen Ayelet doll raffle. I managed to win my coveted doll, and my joy knew no bounds. After paying for Ayelet, I waited for her arrival. It should be noted that My Doll Best Friends informed me about all the stages of parcel delivery and I received my doll shortly before the New Year, as promised, which I was very happy about. The Chosen Ayelet was packed with high quality in an additional tight shipping box and delivered without any damage. Ayelet is a wonderful, very beautiful doll! Everything is perfect in it - the appearance, the quality of materials and workmanship, beautiful eyes, excellent hair stitching, and a great outfit. The harmonious combination of hair color, vinyl, eyes and lips make Chosen Ayelet another star in my collection. I would like to express my deep gratitude to the manufacturer and the store for their professional work. I hope to have the opportunity to purchase dolls from the Chosen series in the future. With respect, Natalya. P.S. I am attaching to this letter a video of Ayelet in a homely New Year's atmosphere.”

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Posted 11 months ago

“Thank you for the beautiful doll. I am so happy to have it.”

My Doll Best Friend 5 star review on 5th January 2025

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Posted 11 months ago

“Communication with the store is excellent, delivery was fast /international/ and I am thrilled, the doll is exactly as in the store photos.”

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Posted 11 months ago

“Спасибо за куклу, хороший магазин, жаль, что придется в будущем отказаться скорее всего. Очень большие налоги при растаможке. Стоимость куклы с доставкой 180 €, плюс 48€ на таможне :(”

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Posted 11 months ago

“There were no difficulties in placing the order. I received the parcel quickly. Everything arrived safe and sound. The doll is beautiful, I liked everything. Thank you”

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Posted 11 months ago

“She's excellent!”

My Doll Best Friend 5 star review on 3rd January 2025

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Posted 11 months ago

“I have been lucky enough to be able to purchase several dolls from My Doll Best Friend. I have always had a wonderful experience and couldn't recommend them enough. Customer service, price etc have always been exceptional and I know that I will be back for more beautiful dolls...Thank you :)”

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Posted 11 months ago

“Fast delivery, high quality dolls!”

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Posted 11 months ago

“I recently placed my first order with My Doll Best Friend. Thanks to the store and its employees for the constant follow-up and notification of the order status. The packaging and delivery were impeccable. I will be glad to become your regular customer.”

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Posted 11 months ago

“Beautiful doll”

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Posted 11 months ago

“great selection and quick postage”

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Posted 11 months ago

“My beautiful doll home—what else do I need? I am very thankful I was chosen, and I have my chosen one!”

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Posted 11 months ago

“Each of the items I've received from My Doll Best Friend have been delivered promptly, priced competitively and are of the highest quality. Additionally, customer service is quick to response and provides top-notch assistance. This is a wonderful company!”

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Posted 11 months ago

“I bought a doll on preorder. She shipped when available and arrived in America safe and sound with no issues. I would definitely purchase from here again.”

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Posted 11 months ago

“I made my first purchase when I bought the chosen doll Ayelet and I had a question regarding ordering and shipping another time and both times I got quick helpful responses. The doll arrived quickly from the UK to USA perfectly with no damage at all. I know things cna happen during shipping but I'm glad it didn't. The doll- is Amazing!! My first doll like this and she's beautiful! I feel blessed to have been picked to be able to purchase! I highly recommend and I will be back again! Thank you!”

My Doll Best Friend 5 star review on 28th December 2024

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Posted 11 months ago

Dear Elisen, Thank you so much for your wonderful 5-star review of My Doll Best Friend! We are thrilled to hear that you had such a positive experience with both your purchase of Ayelet and our customer service. It's fantastic to know that your doll arrived quickly and in perfect condition, even from the UK to the USA. We always strive to ensure safe and timely shipping, so your feedback means a lot to us. We are overjoyed that you find Ayelet to be amazing and beautiful—there's nothing quite like that feeling of welcoming a new doll into your life! We're grateful for your recommendation and can't wait to have you shop with us again. If you have any questions or need assistance in the future, please feel free to reach out. If you wondered why your review was not showing, it's because it was missing the order number for verification. We have added it to the review, so now it shows automatically like the others. Thank you once again for your kind words and support! Best wishes, My Doll Best Friend Team

Posted 11 months ago

My Doll Best Friend is rated 4.9 based on 2,021 reviews