My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 14th May 2025

1164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely doll Well packed and fast shipping.”

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Posted 9 months ago

“Beautiful doll clothing. Always great quality.”

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Posted 9 months ago

“I have bought 3 dolls now for my little girl & she is so in love with them she won’t play with any other dolls now A lovely company with a fast delivery & you can track the delivery especially on the day tells you how many stops to your property which is a great help”

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Posted 9 months ago

“Beautiful stands, good quality, just what I needed!”

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Posted 10 months ago

“Good prices and very quick shipping, would definitely shop here again!”

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Posted 10 months ago

“As an international customer, a lot of what I buy from My Doll Best Friend is unavailable where I live. I've yet to have a problem ordering; my packages arrive safely, very well packaged, and with tracking provided from the day they are shipped. I often purchase smaller items like clothing at the same time as a doll to save on shipping, and customer service has been so cooperative with my doing this! The website descriptions are more detailed than most, and I often refer to them when I need to check on face mold, artist, eye color, etc. My Doll Best Friend is one of my favorite reference sources as well as one of my favorite shops!”

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Posted 10 months ago

“Large selection of dolls, excellent service, good packaging and fast delivery. Thank you!”

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Posted 10 months ago

“Thank you for the wonderful dolls, great selection and great customer service!”

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Posted 10 months ago

“Спасибо большое за куколок! Люблю ваш магазин и желаю успехов вам!”

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Posted 10 months ago

“Prompt international service. Pleased with items I received. Thank you.”

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Posted 10 months ago

“Item exactly as described and delivered on time”

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Posted 11 months ago

“Beautiful dolls and accessories, and they are delivered really quickly. Queries answered promptly, too.”

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Posted 11 months ago

“This is a webstore with a great range of doll clothes, shoes and accessories in all sizes from a variety of brands. I have purchased a number of items over the years. Of course the ultimate "customer" doesn't have to be a doll to shop here. International delivery is easily available with VAT free for export. Speedy service.”

My Doll Best Friend 5 star review on 1st August 2024

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Posted 11 months ago

“Very impressed, shipped safely and timely even though final destination was New Zealand. Would shop here again.”

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Posted 11 months ago

Dear Claire, Thank you so much for your fantastic 5 star rating of My Doll Best Friend! We are thrilled to hear that you had such a positive experience with us. We really appreciate your kind words and are delighted to know that you were very impressed with our shipping services. We were more than happy to deliver your order to New Zealand! It is heartwarming to hear that you would shop with us again. We will always do our best to provide exceptional customer service and a wide selection of dolls and accessories for doll enthusiasts like you. Once again, thank you for your wonderful review, Claire! If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you in the future! Best wishes, My Doll Best Friend Team

Posted 11 months ago

“presque parfait. Colis bien emballé et livraison sécurisée. La mauvaise nouvelle est les frais exorbitants de NONANTE euros !!! 90 !!! je pensais bien qu il y aurai des frais mais quand j achète une ruby red en chine je paie 35 etro et pour une pullip aux usa 40 euros Malgres la bonne réputation de magasin, je n achèterai plus là”

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Posted 11 months ago

Chère Nathalie, Merci beaucoup d'avoir partagé vos précieux commentaires sur votre expérience avec My Doll Best Friend. Chez My Doll Best Friend, notre priorité absolue est de fournir un service client exceptionnel et de garantir que chaque client vive une expérience d'achat positive. Nous sommes heureux d'apprendre que l'expérience a été presque parfaite, et nous sommes désolés d'apprendre que la raison pour laquelle elle n'a pas été complètement parfaite est due aux frais de douane plus élevés que vous ne le pensiez. La TVA française à elle seule représente 20% du total. Il y a des taxes et des droits, plus des frais administratifs. Nous avons un autre magasin dans l'Union européenne, aux Pays-Bas. Nous vous invitons à y faire vos achats où tous les frais sont inclus au moment du paiement. Nous expédions depuis notre entrepôt européen directement chez vous en France. Veuillez consulter www.popinthedollshop.com Cordialement, Équipe de support client Ma meilleure amie de poupée

Posted 11 months ago

“Super cute doll. Fast shipping. Two perfect experiences with purchases to Australia. Very happy 😊”

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Posted 1 year ago

“I am happy to recommend My Doll Best Friend. They are a reliable company, and I have ordered from them many times for over 10 years. They sell quality dolls, clothing and accessories, and all orders are dealt with efficiently and arrive on time. I would be lost without this company and their website full of adorable dolls.”

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Posted 1 year ago

“The doll that I purchased for my grandaughter's birthday was even more beautiful than I anticipated when it arrived. The doll arrived in good time and was well packaged, thank you!”

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Posted 1 year ago

“Great shop and service.thank you”

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Posted 1 year ago

Dear Magdalena, Thank you so much for giving My Doll Best Friend a 5-star rating! We greatly appreciate your support and feedback. We are delighted to hear that you had a great experience with our shop and services. It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional customer service and ensure that our customers have a great shopping experience with us. Once again, thank you! We look forward to serving you again in the future. Best regards, My Doll Best Friend Team

Posted 1 year ago

“A wonderful company to deal with. I am so happy with my purchases. The dolls are beautiful and such good quality. They arrived quickly and were very well packaged. I hope to purchase from you again in the future.Thank you so much.”

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Posted 1 year ago

Dear Anna, Thank you so much for your amazing 5-star rating of My Doll Best Friend! We truly appreciate your kind words and feedback. We are thrilled to hear that you were pleased with your purchases and that the dolls exceeded your expectations in terms of beauty and quality. Making our customers happy is what we strive for, so your satisfaction means everything to us. It brings us joy to know that your order arrived promptly and in excellent condition, thanks to our careful packaging. We understand how important it is to receive your items in perfect shape, and we want to ensure a seamless shopping experience for you. We are grateful for your loyalty and look forward to serving you again in the future. Should you need any assistance or have any further inquiries, please don't hesitate to reach out to us. Thank you once again for choosing My Doll Best Friend!

Posted 1 year ago

My Doll Best Friend is rated 4.9 based on 2,008 reviews