My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,034 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Very good communication and fast shipping! Smooth and easy transaction, I was very pleased with the items received, will buy from My Doll Best Friend again!”

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Posted 7 years ago

“Fast delivery, good description.”

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Posted 7 years ago

“Lovely doll - better quality than I've seen in the shops. Quick delivery - thank you.”

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Posted 7 years ago

“In doll terms MDBF usually stock all one would wish for. An excellent company.”

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Posted 7 years ago

“I love shopping here. All the dolls and clothing are top quality, they are well packed and it's good that when they are dispatched you are told exactly when they will arrive. The points system is excellent, you can use them for a discount on your next order. The customer service people are friendly and helpful too.”

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Posted 7 years ago

“I shop here again and again. There's a very wide stock to choose from, the owner is knowledgeable helpful and friendly and the service is smooth and prompt. And very reassuring always to have a tracking number once your parcel has been despatched.”

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Posted 7 years ago

“We ordered a last minute Christmas present for our daughter from My Doll Best Friend and we couldn’t have been happier. A beautiful doll, exceptional customer service. Thank you so much!”

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Posted 7 years ago

“I was desperate to get a lifelike baby doll for our daughter for Christmas when I stumbled across this website! I saw what looked like the perfect baby doll but have learnt in the past photos can be deceptive, but I took a risk and ordered it and I have to say I was not disappointed, from the time I opened the beautiful well packaged box, there was the baby doll who looked just perfect, felt just perfect, I knew our daughter would be so pleased and she was! Worth every penny, thank u so much”

My Doll Best Friend 5 star review on 9th January 2019

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Posted 7 years ago

“Excellent service and wonderful products”

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Posted 7 years ago

“Beautiful dolls, perfect gift for perfect Granddaughter. Communications and delivery were excellent too. Very happy customer.”

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Posted 7 years ago

“Serious”

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Posted 7 years ago

“User friendly, delivery on time,beautifully packed I shall certainly be back again"”

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Posted 7 years ago

“No doll has arrived as yet !”

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Posted 7 years ago

Dear Shoshanna, We hope you had a good new year. Thank you for your email. We have taken a look at your order and the tracking information. The tracking information we sent you (forwarded in your email to us), shows the parcel is in your country, with customs. In terms of the date, your order was placed on the evening of 4th December. We shipped in the next day's working hours on the 5th. Our advice on the website regarding shipping is/was as follows; Christmas: Last Posting Date Rest of the World Economy or Standard Service* 8am Wednesday 28th November Rest of the World DHL Express 8am Friday 14th December Therefore, your order would have reached you if you had selected express shipping, but was unlikely to do so prior to Christmas with the economy service you selected. Here's our advice page for you to read if you didn't see it prior to ordering: https://www.mydollbestfriend.co.uk/delivery We have copied the section that is visible only during the Christmas period*, and was visible when you placed your order: *Based on our experience parcels take much longer to reach their international destinations when ordered in November and December, and should goods needed for Christmas should be ordered as early as possible. We always dispatch quickly, but we have no control over the parcel and the service after it has been dispatched. If you have missed the economy date as advised above, then choose the express shipping method at checkout (if offered, if not offered please assume after Christmas delivery) as the parcel has the best chance of reaching you on this service if the order is needed before Christmas. A variety of shipping options are available at the time you order your goods. Parcels may arrive after Christmas if bad weather, customs delays and other such situations are present on the route your parcel is taking, or if the postal service is not operating smoothly. We will provide tracking information but please be advised that after the parcel has been shipped we only have information based on label scans and if there is no scan, then we have no further information. Procedures of the relevant postal service will be followed for any lost parcel claims. We hope this answers your queries, but please let us know if you would like any more information. The parcel will likely be with you soon now that the bank holidays are behind us. Thank you for shopping at My Doll Best Friend. Kind regards, Customer Service Team Start the Story...

Posted 7 years ago

“Excellent product and service. Very prompt delivery.”

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Posted 7 years ago

“Purchased two dolls, for my 10 year old daughter for Christmas, she was delighted with them, they are so adorable, and looked exactly as the picture showed....very good quality, and good value for money....would really recommended, buying from this company, and i certainly will in the future.”

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Posted 7 years ago

“Excellent service and quality will definitely use again”

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Posted 7 years ago

“I recently purchased two items as gifts for relatives. Both were footwear. They were received with a great deal of pleasure. They arrived promptly and very well wrapped. Thank you so very much.”

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Posted 7 years ago

“I'am very happy!”

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Posted 7 years ago

“Good but expensive when shipping to sweden.”

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Posted 7 years ago

“Beautiful doll, very fast delivery, kept informed of my order at every stage. Would recommend this company.”

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Posted 7 years ago

My Doll Best Friend is rated 4.9 based on 2,034 reviews