My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,029 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 20th February 2026

1169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter absolutely loved the doll I chose for her but what impressed me so much was the amazing customer service My Doll Best Friend gave me when the Royal Mail failed to deliver my Express Delivery on time. The help I received was very personal kind and thoughtful - they arranged for another doll to be sent to my granddaughter's address in Wales immediately and were genuinely distressed that I'd been let down. This wasn't a case of pat scripted answers but someone on the other end who cared about doing their best for me and for the company they represented. If only more companies realised just how important and precious this is. The dolls are lovely, the service is really special.”

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Posted 7 years ago

“I was impressed with the professionalism of the transaction and very happy with the hairbrush . I used it right away on one of my dolls It smooths the hair out so well with no tangling or static electricity.”

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Posted 7 years ago

“My beautiful Happy Kidz Laura arrived today. She is absolutely beautiful from head to toe! I am delighted also with the excellent customer from Maxine! She makes it a great experience to purchase a wonderful doll from across the pond! I will definitely be back as I just love Gotz doll's quality! Thank you so much for safe and fast shipping to the USA.”

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Posted 7 years ago

“Love this shop. I live in Australia and this shop stocks dolls not readily available here. Their prices are great, their deliveries are prompt and they have wonderful customer service. I highly recommend and will continue to shop with them.”

My Doll Best Friend 5 star review on 12th November 2018

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Posted 7 years ago

“Excellent service and doll are out of this world 3 yr little girl will be over the moon with them on Christmas morning”

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Posted 7 years ago

“Since it is impossible to see and touch the dolls, I depend on the salesperson to answer my email questions. They have always answered thoughtfully and quickly.”

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Posted 7 years ago

“Beautiful dolls and good service overall. Thank you.”

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Posted 7 years ago

“I was very happy to find the Carpatina dolls shoes in this shop. They fit my A Girl for All Time dolls and it is hard to find shoes for them. The package was sent quickly after my order and the goods were well packed. Good services!”

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Posted 7 years ago

“My Boneka Marianna is so adorable! The service is great! The doll arrived in 3 days, well-packed, safe and sound! Thank you so much!!”

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Posted 7 years ago

“I shop regularly with this company and always find them very helpful. Items are dispatched promptly and normally arrive with 3 days of ordering. I rhighly re”

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Posted 7 years ago

“Very efficient”

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Posted 7 years ago

“Wonderful selection, fast service and shipping!”

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Posted 7 years ago

“Fast, efficient and friendly when contacted, My Doll Best Friend is a great place to shop online when looking for eighteen inch dolls or accessories to go with them.”

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Posted 7 years ago

“My doll Hazel arrived safely and quickly. I am very pleased with your service. Also the my doll was packed so carefully. Thank you so very much.”

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Posted 7 years ago

“Great seller! Very fast delivery! Thank you very much!”

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Posted 7 years ago

“куклы красивые, но забыли положить то что шло в подарок”

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Posted 7 years ago

“good service and good communication when asking for help. and quick delivery.”

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Posted 7 years ago

“super site où on trouve des poupées qu on ne trouve pas en France!! Livraison très rapide et sans aucun souci”

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Posted 7 years ago

“Awesome shop! Great service, good prices and great selection! My order was shipped promptly and extremely well packaged for an over sea trip!”

My Doll Best Friend 5 star review on 17th October 2018

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Posted 7 years ago

“Just received.a second doll ordered from My Doll Best Friend and am delighted with the very quick delivery, by a reliable courier. I was advised on the progress of my order by several e-mails. Highly recommended. I hope to place further orders in the future.”

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Posted 7 years ago

My Doll Best Friend is rated 4.9 based on 2,029 reviews