My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,034 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction, parcel arrived early and it was well packed which was fantastic as I recently had a parcel which arrived broken. Great website with a lot of choice.”

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Posted 7 years ago

“Very happy with the purchase in this store. I bought dolls and accessories, all at the highest level. The order is issued quickly and securely Packed. Recommend as the best and most reliable store.Thank you for being here.”

My Doll Best Friend 5 star review on 19th November 2018

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Posted 7 years ago

“great to deal with you”

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Posted 7 years ago

“Super service . Honest descriptions of dolls”

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Posted 7 years ago

“The dolls are nice but one doll, her hat was at the bottom of the box. Her body faces the front but her head is twisted right round so you cannot see her face, now have to undo all the sticky tape around box to straighten doll before giving my Grandaughter. The other baby doll is not fastened in properly so collapses down at knees. Overall more care needed before sending.”

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Posted 7 years ago

Dear Barbara, thank you for your review of both dolls from the same brand; it's good to have your feedback. We would like to let you know that the doll with the hat packed behind her legs is intentionally packed this way so that the hat cannot slip over her face in transit. Her hair is secured with a piece of plastic to keep their hair nice and tidy for transit but this is a slippery surface and would encourage a hat to move: hence why it is placed securely behind the doll's legs. We hope this offers an explanation, and can of course be adjusted as you like to give the doll as a gift. The second doll with the soft middle has no structure within her body to keep her in a firm position and the doll is secured carefully around those vinyl limbs so that she stays protected in her packaging during transit. She may move more towards the bottom or top within the fastening structures, but not move so as to become detached or damaged. Many thanks again for your review, and we hope the recipients love their new dolls. Thank you for shopping here, My Doll Best Friend

Posted 7 years ago

“My granddaughter absolutely loved the doll I chose for her but what impressed me so much was the amazing customer service My Doll Best Friend gave me when the Royal Mail failed to deliver my Express Delivery on time. The help I received was very personal kind and thoughtful - they arranged for another doll to be sent to my granddaughter's address in Wales immediately and were genuinely distressed that I'd been let down. This wasn't a case of pat scripted answers but someone on the other end who cared about doing their best for me and for the company they represented. If only more companies realised just how important and precious this is. The dolls are lovely, the service is really special.”

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Posted 7 years ago

“I was impressed with the professionalism of the transaction and very happy with the hairbrush . I used it right away on one of my dolls It smooths the hair out so well with no tangling or static electricity.”

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Posted 7 years ago

“My beautiful Happy Kidz Laura arrived today. She is absolutely beautiful from head to toe! I am delighted also with the excellent customer from Maxine! She makes it a great experience to purchase a wonderful doll from across the pond! I will definitely be back as I just love Gotz doll's quality! Thank you so much for safe and fast shipping to the USA.”

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Posted 7 years ago

“Love this shop. I live in Australia and this shop stocks dolls not readily available here. Their prices are great, their deliveries are prompt and they have wonderful customer service. I highly recommend and will continue to shop with them.”

My Doll Best Friend 5 star review on 12th November 2018

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Posted 7 years ago

“Excellent service and doll are out of this world 3 yr little girl will be over the moon with them on Christmas morning”

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Posted 7 years ago

“Since it is impossible to see and touch the dolls, I depend on the salesperson to answer my email questions. They have always answered thoughtfully and quickly.”

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Posted 7 years ago

“Beautiful dolls and good service overall. Thank you.”

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Posted 7 years ago

“I was very happy to find the Carpatina dolls shoes in this shop. They fit my A Girl for All Time dolls and it is hard to find shoes for them. The package was sent quickly after my order and the goods were well packed. Good services!”

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Posted 7 years ago

“My Boneka Marianna is so adorable! The service is great! The doll arrived in 3 days, well-packed, safe and sound! Thank you so much!!”

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Posted 7 years ago

“I shop regularly with this company and always find them very helpful. Items are dispatched promptly and normally arrive with 3 days of ordering. I rhighly re”

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Posted 7 years ago

“Very efficient”

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Posted 7 years ago

“Wonderful selection, fast service and shipping!”

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Posted 7 years ago

“Fast, efficient and friendly when contacted, My Doll Best Friend is a great place to shop online when looking for eighteen inch dolls or accessories to go with them.”

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Posted 7 years ago

“My doll Hazel arrived safely and quickly. I am very pleased with your service. Also the my doll was packed so carefully. Thank you so very much.”

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Posted 7 years ago

“Great seller! Very fast delivery! Thank you very much!”

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Posted 7 years ago

My Doll Best Friend is rated 4.9 based on 2,034 reviews