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My-accessories.co.uk Reviews

4.9 Rating 2,055 Reviews

97 %

of reviewers recommend My-accessories.co.uk

Company Reviews

4.9

Based on 2,055 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My-accessories.co.uk:

My-accessories.co.uk are a leading supplier of blank promotional and gifts items that allow you to insert your own images, pictures and logos.
We stock keyrings, fridge magnets, coasters, rulers pens, badges and much much more, enabling you to produce your finished products in-house.

We hold large stocks that are available for next day despatch within the UK and ship worldwide to a network of regular customers.

Visit Website

Phone:

0121 748 1780

Email:

hello@my-accessories.co.uk

Location:

My-accessories.co.uk Unit C9 OYO Business Units 187 Park Lane Birmingham B35 6AN
Birmingham
B35 6AN

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My-accessories.co.uk 5 star review on 21st March 2024

My-accessories.co.uk 5 star review on 7th November 2023

My-accessories.co.uk 5 star review on 31st October 2023

My-accessories.co.uk 5 star review on 6th August 2023

My-accessories.co.uk 5 star review on 14th July 2023

My-accessories.co.uk 5 star review on 10th June 2023

My-accessories.co.uk 5 star review on 5th May 2023

78

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought theses glass paperweights would be domed not flat. I have had to look elsewhere to get proper domed ones. That said, for flat ones they are good quality.”

Posted 1 month ago

Good afternoon Avalon, Thank you for your order however sorry to hear that you thought the paperweights would be domed. The images underneath the main listing picture shows a semi side profile which may have helped you to see what they look like before purchasing. Should you decide that they are not suitable for your requirements, we are happy for you to return them to us in their original packaging, and a refund for the items issued on safe receipt into our warehouse. Please contact us directly if you intend to return them. Kind regards Michelle My-Accessories.co.uk

Posted 1 month ago

“Brilliant service, competitive prices including delivery charges but sadly quality of fridge magnets not quie as good as competitors. Gutted about that as found your company great for efficiency”

Posted 8 months ago

Good afternoon Angela, Thank you for your order and pleased to read that you are happy with the service that you received from us however disappointed to find out that you felt the products were not as good as others on the market. It comes as a surprise as the items you ordered came individually bagged to help protect them and as you will see from previous reviews, other customers are very happy and have commented on how good the quality is due to us using a superior quality of raw materials for these products. Please contact us at hello@my-accessories.co.uk with further details so we can look into your comments further. Kind regards Michelle My-Accessories.co.uk

Posted 8 months ago

“Not quite what I expected, There are no instructions to say the best method to tear off foam backing sticky sheet and position sheet. From your description I thought the picture slid into position and was changeable. However its just a one shot chance and it can go wrong. The foam at the top is peeling off the frame already on one of them. A bit disapointed to say the least.”

Posted 1 year ago

Good afternoon Brian, Thank you for another order from us however sorry to hear via your review, that the glass placemats weren't as you had expected. They are a very popular product along with the matching glass coasters that we sell. Assembly instructions are available on all of our product pages which also give details on how to insert your image or artwork and should there still be any queries, we are always happy to help and details of all options can be found on the Contact Us link at the top of the webpage. There's also a Leave A Message tab on the bottom right hand corner. Regarding the comment that the foam is peeling off the frame, if you can send through images of the issue, one of the team will contact you by return. Kind regards Michelle My-Accessories.co.uk

Posted 1 year ago

“The clear key fob was just what I was looking for. Unfortunately I could not get it to click back together and stay in place when moved around. This is not a problem. I have sealed with sellotape. Love it. Great quick delivery. Would use them again.”

Posted 1 year ago

Good morning Lynn, Many thanks for your order however sorry that you had difficulty closing the keyring. As this particular item comes in two pieces that snap together, you may need to push a little harder to ensure that they click into place or it may be that the insert that you have put inside the keyring is a little too thick which is preventing the two pieces meeting together. The keyring is re-insertable so you could maybe try putting a thinner insert inside and see if that helps. If you would like to send a picture to hello@my-accessories.co.uk, we can see if we can help further. Kind regards Michelle My-Accessories.co.uk

Posted 1 year ago

“fast service and shipping . My gripe dates back 2 years when i bought a load of components that i only just realised were 2500 short of the clear fronts now i am half way down the parcel . So i had to spend £72 buying more as i was out of time to complain”

Posted 1 year ago

Good morning Trevor. I'm sorry that you feel that an error was made on your last order. As you mentioned, the order was despatched 2 years ago so very difficult to investigate due to the amount of time that has passed since it was received, however when you contacted us recently to advise us that you were short on the mylars, you confirmed how many packs you had 'definitely' received on delivery, which was correct for the number of components purchased. Kind regards Michelle My-Accessories.co.uk

Posted 1 year ago

“Service OK but website irritating in so far as everything is in mm or cm - I am older I was taught feet and inches! Dual measurements would be the most helpful thing you could do.”

Posted 2 years ago

Good afternoon Jill, Many thanks for your order and I'm pleased to hear that you were happy with the service that you received from us. I have taken on board the comments that you have made regarding the measurements for our products and appreciate that the generation that continue to use the imperial system may find it a little frustrating that all our products are in metric however as our suppliers use the same system, it makes sense for us to continue with the current format. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“Great products. The quality control needs to step up. In every order there are some that are badly scratched and unusable. Delivery charges are ridiculous..”

Posted 2 years ago

Good afternoon Flex, Many thanks for your continued custom with us and that you like to products that we sell. We ask our customers check the items that they have received and contact us directly within 7 days should there be a problem so we can resolve them quickly. Regarding delivery, we offer free delivery to a UK mainland address for orders over £100 and also to Highlands and Islands, Ireland and the Channel isles for orders over £150. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“Item arrived in good time but was the dirtiest thing I have ever seen. Had to spend nearly an hour cleaning it! Although item was as described I would second guess future purchases as I do not have time to spend cl among, apparently new items.”

Posted 2 years ago

Good morning Richard, Many thanks for your order and glad that it arrived quickly however I'm sorry to find out via the review, that you found the handheld cutter dirty. This comes as a surprise as we sell a lot of this product and haven't had any other similar complaints. They are also checked before despatch to ensure that they are in full working order. This product is an industrial piece of equipment which isn't designed to be aesthetically pleasing and does require a small amount of grease around the pivots to ensure the smooth action when using the cutter. Most of our customers who buy the cutters are small businesses who just want something to do the job required, therefore it's appearance is not important. The promotional items that we sell for inserting your own image or artwork are meant for gifts or resale and therefore are designed with that in mind. Should you wish to return the cutter to us, please contact us directly via hello@my-accessories.co.uk and we will be happy to discuss the options available to you. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“It is okay for using with a CD but problems with anything thicker. I required one with a longer shaft to accommodate a thicker clock face.”

Posted 3 years ago

“Still have not received my order so cannot leave a review”

Posted 3 years ago

Good morning, Many thanks for your order which was despatched by 1st class post on the 11th December, the first working day after placing the order however sorry to hear that it hasn't reached you yet. Royal Mail have been advising that in some areas, they are struggling with the sheer volume of items which has been impacted by not only the Christmas rush, but also the large increase of online ordering during the pandemic and reduced staffing due to self-isolation and sickness, and have asked customers to please be patient as they are doing their best to get peoples items out to them. Deliveries are taking place up to 9pm at night and at weekends to assist with this. We are advising customers to contact their local delivery office should their orders not arrive within a working week as it seems that the carding system is a bit hit and miss so items are being returned to the depots following failed deliveries, however please contact us again via email, should you still not receive your order by the beginning of next week. Your tracking number will be contained within the order.update@blankproducts.co.uk email that is sent out to you when the order has been processed in our warehouse. If you are unable to locate in your inbox, please check your spam/junk folder. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“The actual product I received is perfect, just what I needed! The service I received on the live chat facility however, was really poor! The woman that dealt with my problem wasn’t in the slightest bit helpful with my enquiry and I felt she had a very poor attitude towards me!”

Posted 3 years ago

Good morning Charlotte, Many thanks for leaving your review and I'm pleased to hear that you were happy with the items you ordered however sorry to read that the Online Chat was not the experience that it should have been. I have looked back over the transcript and agree that it is not as informative as it would normally be. It can sometimes be difficult to get across in written form, information so the receipient reads it as intended so apologies that this was not how it came across during your chat. Hopefully our chat over the phone has helped to give a more indepth answer to your query and look forward to hearing from you again in the future. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“The cutter doesn’t seem sharp enough and we have to do several impressions before the card cuts”

Posted 3 years ago

Good morning Alan, Many thanks for your order and feedback however I'm sorry to hear that you are struggling with the cutter as it's not cutting the circle on the first attempt. These cutters are designed for use with upto 120 gsm paper and so if you are using the same or a thinner paper, it should work first time. Looking at the review above, I see you mention cutting card so this maybe what is causing the problem. I will contact you directly to discuss further so we can resolve the issue as soon as possible. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“One presentation box damaged otherwise excellent service”

Posted 4 years ago

Good morning Julie, Many thanks for your order and I'm pleased to hear that you were happy with the goods and service received from us. I am sorry to hear that one of the boxes was damaged in transit though which we are happy to replace if you can send through an image of it to hello@my-accessories.co.uk. As soon as this has been received, we can issue the item by return. Kind regards Michelle My-Accessories.co.uk

Posted 4 years ago

“I have ordered blank magnets and I'm very disappointed with the quality. It looked like 2yo child assembled magnet tape to the magnet. I have to remove every single magnet tape and stick it again properly. Not sure if I would order again. However, shipping was fast and customer service was great.”

Posted 5 years ago

Good afternoon, Thank you for your order and comments on how quickly the delivery to Europe was and also that you were happy with the customer service that we offer. I am sorry to hear though, that the magnets on the rear of the one product that you purchased, were not attached in the correct recess provided. I will raise this with our manufacturer as they carry out all quality control on our behalf. I do hope that this won't prevent you from purchasing from us again in the future. Kind regards Michelle My-Accessories.co.uk

Posted 5 years ago

“5 missing windows lucky enough i had spares keyrings from previous orders with windows i could use”

Posted 5 years ago

Good morning, Thank you for your order and my sincere apologies for the slight shortfall on the inserts. Should this happen again at some point in the future, please don't hesitate to contact us directly so we can forward the outstanding balance. I will arrange to get the missing 5no. inserts sent out to you today so you have them for the keyrings that you borrowed them from. Kind regards Michelle My-accessories.co.uk

Posted 5 years ago

“arrived as described and packaged very well”

Posted 6 years ago

“The service was excellent this time. Unfortunately the service from their courier is a disgrace. Last 4 occasions I have collected from the courier depot. They only deliver in the evening when I am at work and frequently fail to deliver on a Friday after advising me of a Friday delivery.”

Posted 6 years ago

Good morning Anthony, I'm sorry to hear that you are not happy with the service that our courier uses in Finland. As you have mentioned in the past, deliveries are only on specific days and so this does delay things sometimes. We can look to use an alternative in the future if you prefer. Please advise on next order. Kind regards Michelle Blankproducts Ltd

Posted 6 years ago

“I ordered 125 clock mechanisms. The hands were short by 24 pieces and the white plastic washers were short by 75. I tried to contact CS but they are only open a few hours a day and not at all at weekends so had to email. I got an email promising to send the missing items, these still hadn't arrived after another 4 days so I had to email again. I finally got the missing parts more than a week after I received my original order. This is the second order from my-accessories, the first order was also short by five items. Picking accuracy is poor and customer service polite but not readily available and action wasn't taken promptly, a customer should never have to chase an issue a second time. I had high hopes for this company as a new supplier as I also need keyrings and magnets but after this shoddy experience I doubt I'll be back.”

Posted 7 years ago

Hello Joe, I am sorry regarding the shortages for your order, please be assured that the items were sent out again but can only assume have been mislaid by Royal Mail, unfortunately this does happen occasionally. We are always striving for 100% customer satisfaction and will most certainly be using your comments to help achieve this. Several of the items on your order will have been weighed to produce a product count and we will be looking at our systems to see where improvements can be made. To confirm our telephone line opening hours are Mon to Thursday 9.30am - 3.30pm and Friday 9.30am - 3pm, Our warehouse/ email customer service department are open 7.30am - 4.30pm Monday to Friday but we are not open at weekends. As our independent reviews show, we do have a very high customer satisfaction rate and it is disappointing when someone does not receive the service that we are renowned for. I do very much hope you give us the opportunity to to supply you again. Kind Regards Peter www.my-accessories.co.uk

Posted 7 years ago

“Prices good. Service good. The plastic key rings and coasters scratch too easily and some are already scratched from rubbing against each other when they are delivered. Most of the time burr is left on the edge of the plastic which needs to be carefully sliced off using a knife on each item. Shouldn't have to do this on every item. Please improve on this and the quality of the plastic used.”

Posted 7 years ago

Thankyou for review Gina, I cannot see an order for any coasters so can only assume they were not purchased from the my-accessories? Apologies regarding the keyrings, please return the marked items for my attention and I will look into further and get corrected. Best Regards Peter www.my-accessories.co.uk

Posted 7 years ago

“the speed of reponse was excellant”

Posted 7 years ago

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My-accessories.co.uk is rated 4.9 based on 2,055 reviews