I ordered 125 clock mechanisms. The hands were short by 24 pieces and the white plastic washers were short by 75. I tried to contact CS but they are only open a few hours a day and not at all at weekends so had to email. I got an email promising to send the missing items, these still hadn't arrived after another 4 days so I had to email again. I finally got the missing parts more than a week after I received my original order. This is the second order from my-accessories, the first order was also short by five items. Picking accuracy is poor and customer service polite but not readily available and action wasn't taken promptly, a customer should never have to chase an issue a second time. I had high hopes for this company as a new supplier as I also need keyrings and magnets but after this shoddy experience I doubt I'll be back.