MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,163 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,163 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 25th April 2024

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent paint with less than 4 weeks on expiry date, emailed to ask for replacement but no response.”

Helpful Report

Posted 2 weeks ago

Hi Edward - we are sorry that you haven't yet had a reply, we will follow this up with our customer services team to ensure you get a response. Thank you MX5parts

Posted 2 weeks ago

“Having called MX5parts to enquire about the cost of the very expensive Smart-Top for my NC PRHT, given that several reviewers were pleased to have got theirs at a discount, for various resons, I was told very abruptly that they must have got theirs at a sale event and the price was what it was. Very abruptly. Having subsequently forked out £343 for mine, I was amazed to find them on sale at a 10% discount just two days later! The guy could have mentioned the upcoming sale but chose not to. I call that money-grabbing. I won't be giving MX5parts the opportunity to stiff me again.”

Helpful Report

Posted 3 weeks ago

Hi Colin - we appreciate your feedback and can understand your frustration, we do take all feedback onboard and do hope to be of service again in the future. Thanks MX5parts

Posted 2 weeks ago

“Specifically ordered a engine oil drain plug sealing washer for a NC MX5 but the washer was to big and useless.”

Helpful Report

Posted 1 month ago

Hi John - thank you for your feedback and we are sorry to learn you are disappointed with your order. We have checked the order details and can see that you ordered a sump washer for a Mk1 rather than a Mk3. If you require any further support or assistance please do contact our team at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 month ago

“Two stars because I'm still waiting on reply for a return now for 3 weeks”

Helpful Report

Posted 1 month ago

Hi Christopher, we've checked our inboxes and can't find any communication from you. Would you kindly ensure you have emailed sales@mx5parts.co.uk or returns@mx5parts.co.uk - Thank you.

Posted 1 month ago

“Ordered in stock parts on 6th Feb, now the 16th and still not received. Been told by courier they will be at local post office on Monday. £10 delivery for a 2 week wait. Bang goes my weekend getting car sorted!”

Helpful Report

Posted 2 months ago

Hi Dave, we'd kindly like to ask that if you find there is a delay with your delivery that you contact our sales team in order to obtain tracking updates.

Posted 2 months ago

“I am afraid I am not very satisfied for the two following reasons. Firstly, I ordered a battery for my MX5 to be delivered to an address in France. The delivery charge was reasonable but I had to pay £60 extra in import duty. Half the price of the battery! I know from your terms and conditions that duty "may" be payable, but I didn't expect such a steep bill. I think you should be more explicit about this charge in the case of an overseas sale, to warn customers how much they might end up paying. You obviously knew where the battery was being shipped to and are fully aware of charges applied on such transactions. Secondly the battery cut off switch (Dis-Car-Nect) does not fit the battery post of the Westco battery delivered at the same time. Impossible to tighten it up, so unusable. So as I say, I'm very disappointed as a returning customer. Until now I have been fully pleased with purchases made from you but now will think twice before ordering from you.”

Helpful Report

Posted 3 months ago

Hi - we are sorry to learn you are not satisfied with the experience you have received on this occasion. We understand your feedback regarding tax charges, however, the customs charges are set by the country of destination so they are out of our control, unfortunately, but we of course don't charge VAT on your order. In respect to tour feedback on the battery, if you require any further support please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience that has been caused. Thank you MX5parts

Posted 3 months ago

“The selection of parts is very good but the whole process is very long. After 13 days of the buy date the product is not even dispatched.”

Helpful Report

Posted 4 months ago

Hi - we are sorry that this parcel is taking longer than anticipated to arrive, international deliveries to Spain now take 3 to 4 weeks to arrive, therefore we expect this to arrive in the next few days We are sorry for the inconvenience this may cause and if you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 4 months ago

“trés mécontent, car j'ai commandé des tapis pour ma MX5 ND pour 22 £ + 17 £ de livraison, et a l'arrivée du colis, on me réclame encore 17 £ de douanes en plus ... sans que j'ai été informé..Ìl me semble que c'est l'expéditeur qui doit payer les frais de douanes.. Dans tous les cas, les tapis de sol m'ont donc couté 56 £ au lieu de 22..”

Helpful Report

Posted 4 months ago

Hi Jean - we are sorry that you are disappointed with your experience. The customs charges incurred are charged locally by the destination country, therefore something that is out of our control unfortunately. We of course do not charge VAT on the product to reflect that customs charges apply. We are sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 4 months ago

“It’s a shame there is no competition to drive the prices down. I find everything on the website very expensive. I have called their number to try and speak with staff and found the staff not particularly keen to help.”

Helpful Report

Posted 4 months ago

Hi - thanks for sharing your views and feedback, we take all feedback on board. Thanks MX5parts

Posted 4 months ago

“still not received tha parts ordered several weeks ago lost somewhere in between UK and France”

Helpful Report

Posted 5 months ago

Hi David - unfortunately international orders do now take around 3 to 4 weeks to arrive, therefore we apologise for any inconvenience this is causing but expect your order to arrive shortly. If you require any further updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 5 months ago

“Good price for parts, which is why i keep coming back. But a very shame that express shipping is not an option - also not possible even if i sent them a shipping label. Now my parts are still in transit after 10 days.”

Helpful Report

Posted 5 months ago

Hi Marcus - unfortunately international orders do now take around 3 to 4 weeks to arrive, therefore we apologise for any inconvenience this is causing but expect your order to arrive shortly. If you require any further updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 5 months ago

“I been ordering parts from here for a long while now, and usually parts were arriving almost next day. Or within a couple of days. But as of recent , my orders have taken nearly a week to get to me. Understood this may be the fault of Royal mail but just seeks strange that its been completly different time periods this has happened. Maybe review your parcel service? This really has become a hinderence on me completing some of my projects.”

Helpful Report

Posted 6 months ago

Hi Cuneyit - thanks for your feedback and we take your views onboard. Delivery options and couriers are something that we constantly review and appreciate customers sharing their experiences and opinions with us. We apologise if any inconvenience was caused in this instance. Thanks MX5parts

Posted 6 months ago

“Good evening, the pieces have not arrived yet, I hope they have not been lost. thanks and good job”

Helpful Report

Posted 7 months ago

Hi Marco - international deliveries can now take up to 4 weeks to arrive, we therefore apologise for the inconvenience and please do contact us at sales@mx5parts.co.uk if you require further assistance. Thank you MX5parts

Posted 7 months ago

“Been waiting 9 months for a part. Not sure why you advertise it for sale if you can't get it. Ordered same part last year and after waiting almost 12 months I cancelled my order. Most things seem to be out of stock.”

Helpful Report

Posted 7 months ago

Hi - we are sorry that this part has been out of stock for such a long period of time, we continue to work with the supplier to get an update on this item and you will continue to be udpated via our weekly updates. We do apologise for the inconvenience. Thank you MX5parts

Posted 7 months ago

“Offered parts in a sale but did not have them in stock and unsure when they will turn up.”

Helpful Report

Posted 7 months ago

Hi Andrew - we are sorry your parts went out of stock, we hope they will be back in stock very soon, we apologise for the inconvenience. Thanks MX5parts

Posted 7 months ago

“All concernes lay with the delivery. Tracked to courier as soon as order placed and from then on the tracker was flakey virtually useless and frustrating. Waited at home the following afternoon however on contacting the courier (ThinkWW) apparently the driver ran out of hours and couldn't deliver on the texted time and date, i had taken unpaid time off from work as a signature was required and the vehicle is my daily for work. Wheel off, brakes striped. Item arrived via Parcel Force the next day with no forecast advised, by chance I was home and the item was not signed for. I did inform the courier office they could leave the item under the car on my drive or fit it if they wanted:) as I was needing the car.”

Helpful Report

Posted 7 months ago

Hi David - we are sorry to learn that you did not have a great experience with our courier partner, we have let them know your feedback. Thanks MX5parts

Posted 7 months ago

“Still waiting for most of order which is out of stock 🤷‍♂️”

Helpful Report

Posted 7 months ago

Hi Michael - we are sorry your parts are out of stock, we hope that they will be back in stock very soon. Thanks MX5parts

Posted 7 months ago

“We don't recommend MX5 Parts if you are an EU company and you need to have import customs documents filled out properly. In our experience, having your vat number on the invoice is quite impossible, even if you ask specifically for it and the Eur1 customs form produced by them is a possible source of loss of money, like we unfortunately had. Their customer care doesn't care for customers at all, but if you are a lucky guy and you buy from inside the UK we think MX5 Parts could be a good choice. They have fast shipments and most of the items they sell are chosen with accuracy.”

Helpful Report

Posted 8 months ago

Hi Riccardo - thank you for sharing your experiences as we value all feedback and consider all points that are shared with us. Thank you MX5parts

Posted 8 months ago

“Haven’t received my order yet and no update on expected delivery”

Helpful Report

Posted 8 months ago

Hi Martin Your clips are on back order and are currently at sea making their way from Japan and are expected to be with us in 4-6 weeks. You should also be receiving our weekly automated updates, but if you require any further help please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 8 months ago

“I had a day booked at a garage for Campbeltown change, your site states...orders before three will go straight away, in fact it was not shipped until the next day, the parts were in stock, so I don't know who slipped up there, but it caused me problems.”

Helpful Report

Posted 8 months ago

Hi Pat We apologise your order didn't land when you hoped, after receiving your order at 10am on Monday, this was shipped on Tuesday as we had a large volume of orders from the weekend which was the reason for the slight delay. We do of course apologise for any inconvenience this has caused. Thank you MX5parts

Posted 8 months ago

MX5parts is rated 4.6 based on 4,163 reviews