MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must say that my review is not good because I haven't received my order yet and I don't have any feedback on the whereabouts of it. I have send two emails asking about that but I haven't had any answer.”

Helpful Report

Posted 2 months ago

Hi Yiannis We are sorry your order hasn't yet arrived in Greece. International deliveries can take up to 4 weeks to arrive, however we will ask our customer services team to look into this further and reach out to you directly. Thank you MX5parts

Posted 2 months ago

“Ne préviens pas qu'il y a des frais de douane en plus du prix de la livraison”

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Posted 3 months ago

Hi Kristopher Customs charges are set locally by the country of destination and not something controlled by MX5parts. We obviously don't charge VAT for relevant international orders. Thank you MX5parts

Posted 2 months ago

“Ordered half cover for Mx 5 stitching came apart around wing mirror cover after a week not good”

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Posted 3 months ago

Hi Michael We are sorry to learn that you are not satisfied with the quality of your car cover. If our customer services team can be of further assistance, please do reach out to them at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 months ago

“Not quite sure how buying a few crush washers and postage is so expensive 🤔”

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Posted 3 months ago

Hi Clive - we do try our best to always be as competitive as possible with our postage options, but we appreciate your feedback and comments. Thank you MX5parts

Posted 2 months ago

“Hello, I haven't receive my order yet... the tracking number with Royal Mail just says it was shipped but I have no idea where is the package.... Thanks Guglielmo”

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Posted 5 months ago

Hi Guglielmo We are sorry that your order hasn't yet arrived, however orders to France can take 3 to 4 weeks to arrive. If they haven't therefore landed in a couple of weeks please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience this may have caused. Thank you MX5parts

Posted 5 months ago

“I still have not received my package that I ordered from you and no reply on the mail I sent to you asking where the package is.”

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Posted 11 months ago

Hi Johan International deliveries to Sweden take 2 to 3 weeks to arrive therefore we anticipate this will be landing shortly. We are also aware that our customer services team have also now responded to your email - apologies for the delay. Thank you MX5parts

Posted 11 months ago

“I didn't receive my parts yet...”

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Posted 11 months ago

Hi - we are sorry that your order hasn't yet been received, international deliveries to France currently take 2 to 3 weeks and your order was despatched on the 16th July therefore we expect this will land within the next week. If you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 11 months ago

“Dear MX5Parts, Very dissapointed buying an item including VAT (according to your website) and for which I have to pay again when crossing the Dutch border. My second invoice: T20240000188562 Artikel 1 3,50% van 180,49 Btw bij invoer:€ 6,32 Belasting:Artikel 1= 21% van 186,81 Btw bij invoer:€ 39,23 Afhandelingskosten:€ 12,00 Totale inklaringskosten:€ 57,55 I guess you should refund the €39,23. Best regards, Roland”

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Posted 11 months ago

Hi Roland We have checked your order and can confirm that you haven't been charged VAT on your order. Unfortunately, local taxes are applicable during shipping but this isn't something controlled by ourselves we are afraid. If you would like any further breakdown or clarification about your order please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 11 months ago

“Would of given 5 stars have it not been for the under paid postage it took about a week before I received a slip from Royal Mail notifying me that the item had underpaid postage had to fork out another £7.40 to receive the item sad as the last two items I ordered came through Parcel Force no problem I also sent an email about the issue still waiting for a reply”

Helpful Report

Posted 1 year ago

Hi Thiago We apologise for this mistake, we have looked into this and can see how this has happened and a member of our customer services team will be contacting you to issue a postage refund. Apologies for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Sent paint with less than 4 weeks on expiry date, emailed to ask for replacement but no response.”

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Posted 1 year ago

Hi Edward - we are sorry that you haven't yet had a reply, we will follow this up with our customer services team to ensure you get a response. Thank you MX5parts

Posted 1 year ago

“Having called MX5parts to enquire about the cost of the very expensive Smart-Top for my NC PRHT, given that several reviewers were pleased to have got theirs at a discount, for various resons, I was told very abruptly that they must have got theirs at a sale event and the price was what it was. Very abruptly. Having subsequently forked out £343 for mine, I was amazed to find them on sale at a 10% discount just two days later! The guy could have mentioned the upcoming sale but chose not to. I call that money-grabbing. I won't be giving MX5parts the opportunity to stiff me again.”

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Posted 1 year ago

Hi Colin - we appreciate your feedback and can understand your frustration, we do take all feedback onboard and do hope to be of service again in the future. Thanks MX5parts

Posted 1 year ago

“Specifically ordered a engine oil drain plug sealing washer for a NC MX5 but the washer was to big and useless.”

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Posted 1 year ago

Hi John - thank you for your feedback and we are sorry to learn you are disappointed with your order. We have checked the order details and can see that you ordered a sump washer for a Mk1 rather than a Mk3. If you require any further support or assistance please do contact our team at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Two stars because I'm still waiting on reply for a return now for 3 weeks”

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Posted 1 year ago

Hi Christopher, we've checked our inboxes and can't find any communication from you. Would you kindly ensure you have emailed sales@mx5parts.co.uk or returns@mx5parts.co.uk - Thank you.

Posted 1 year ago

“Ordered in stock parts on 6th Feb, now the 16th and still not received. Been told by courier they will be at local post office on Monday. £10 delivery for a 2 week wait. Bang goes my weekend getting car sorted!”

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Posted 1 year ago

Hi Dave, we'd kindly like to ask that if you find there is a delay with your delivery that you contact our sales team in order to obtain tracking updates.

Posted 1 year ago

“I am afraid I am not very satisfied for the two following reasons. Firstly, I ordered a battery for my MX5 to be delivered to an address in France. The delivery charge was reasonable but I had to pay £60 extra in import duty. Half the price of the battery! I know from your terms and conditions that duty "may" be payable, but I didn't expect such a steep bill. I think you should be more explicit about this charge in the case of an overseas sale, to warn customers how much they might end up paying. You obviously knew where the battery was being shipped to and are fully aware of charges applied on such transactions. Secondly the battery cut off switch (Dis-Car-Nect) does not fit the battery post of the Westco battery delivered at the same time. Impossible to tighten it up, so unusable. So as I say, I'm very disappointed as a returning customer. Until now I have been fully pleased with purchases made from you but now will think twice before ordering from you.”

Helpful Report

Posted 1 year ago

Hi - we are sorry to learn you are not satisfied with the experience you have received on this occasion. We understand your feedback regarding tax charges, however, the customs charges are set by the country of destination so they are out of our control, unfortunately, but we of course don't charge VAT on your order. In respect to tour feedback on the battery, if you require any further support please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience that has been caused. Thank you MX5parts

Posted 1 year ago

“The selection of parts is very good but the whole process is very long. After 13 days of the buy date the product is not even dispatched.”

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Posted 1 year ago

Hi - we are sorry that this parcel is taking longer than anticipated to arrive, international deliveries to Spain now take 3 to 4 weeks to arrive, therefore we expect this to arrive in the next few days We are sorry for the inconvenience this may cause and if you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“trés mécontent, car j'ai commandé des tapis pour ma MX5 ND pour 22 £ + 17 £ de livraison, et a l'arrivée du colis, on me réclame encore 17 £ de douanes en plus ... sans que j'ai été informé..Ìl me semble que c'est l'expéditeur qui doit payer les frais de douanes.. Dans tous les cas, les tapis de sol m'ont donc couté 56 £ au lieu de 22..”

Helpful Report

Posted 1 year ago

Hi Jean - we are sorry that you are disappointed with your experience. The customs charges incurred are charged locally by the destination country, therefore something that is out of our control unfortunately. We of course do not charge VAT on the product to reflect that customs charges apply. We are sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 1 year ago

“It’s a shame there is no competition to drive the prices down. I find everything on the website very expensive. I have called their number to try and speak with staff and found the staff not particularly keen to help.”

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Posted 1 year ago

Hi - thanks for sharing your views and feedback, we take all feedback on board. Thanks MX5parts

Posted 1 year ago

“still not received tha parts ordered several weeks ago lost somewhere in between UK and France”

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Posted 1 year ago

Hi David - unfortunately international orders do now take around 3 to 4 weeks to arrive, therefore we apologise for any inconvenience this is causing but expect your order to arrive shortly. If you require any further updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Good price for parts, which is why i keep coming back. But a very shame that express shipping is not an option - also not possible even if i sent them a shipping label. Now my parts are still in transit after 10 days.”

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Posted 1 year ago

Hi Marcus - unfortunately international orders do now take around 3 to 4 weeks to arrive, therefore we apologise for any inconvenience this is causing but expect your order to arrive shortly. If you require any further updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 5,015 reviews