MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,191 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

Graham Fitzgerald-scales

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pièces commandées le 15 mars et toujours pas reçues le 25 mars. Je regrette que chez vous les commandes ne puissent pas faire l'objet d'un tracking”

Helpful Report

Posted 1 year ago

Hi Serge Your order was dispatched on the 16th of February and international deliveries now take on average 2 to 3 weeks, therefore we expect that this will arrive in the next week to 10 days. Thank you for your order and we apologise for any inconvenience that the slower delivery times may cause. Thanks MX5parts

Posted 1 year ago

“Evaluation non possible car toujours pas reçu mon article pour une commande passée le 07/02/2023 !!!”

Helpful Report

Posted 1 year ago

“Hello I still don't have my package and in addition the Colissimo post office I don't understand I'm wondering 57 € for customs when you haven't even informed me so I'm very disappointed with your service thank you”

Helpful Report

Posted 1 year ago

Hi Philippe We are sorry for delay in your order arriving, the tracking shows your order is out for delivery today, therefore please let us know at sales@mx5parts.co.uk if you would like us to resend the tracking number. We can confirm your order was collected from us on the 4th of January and orders to France do now take 10 to 14 days to arrive, unfortunately. If we can be of further assistance, please do let us know. Thanks Andy

Posted 1 year ago

“The parts you provide are excellent quality but delivery service is very poor. On 2 separate occasions orders have turned up very late. The first order took over 10 days to arrive and the second (stated 1-2 working days delivery) still, as of 31st December 2022, has not arrived after 4 working days!”

Helpful Report

Posted 1 year ago

Hi Clifford We apologise that your orders have taken longer than expected to arrive, the order that took 10 days to arrive was unfortunately down to the Royal Mail strikes and Christmas Bank Holiday days. Your second order was gratefully received and disptached on Thursday 29th December using a courier service, but again due to the New Year's bank holiday days wasn't delivered until the 3rd of Jan. We apologise for any inconvenience that later than expected arrival of your orders has caused, however, we hope you can appreciate with various strike actions and the bank holidays the timescales were out of our control. Thank you MX5parts

Posted 1 year ago

“No delivery yet.”

Helpful Report

Posted 1 year ago

Hi Rolf We are sorry that your order is taking longer than expected to arrive, orders to Sweden typically take 2 to 3 weeks at the moment therefore we anticipate this will arrive in the next week or so - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Website & ordering very good, email saying dispatched 29th Nov and yet here we are 9th December still waiting for deliver ( Not Very Good !! ) let's hope it arrives before Xmas as someone isn't going to be very happy.”

Helpful Report

Posted 1 year ago

Hi Andy We are sorry that your order took longer than expected to arrive, but can now see that it was delivered on the 12th - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“About Order #3284940 (Completed) Order Date: Thursday 05 May, 2022, I have not received the goods until now, what happened?”

Helpful Report

Posted 1 year ago

Hi Vicky We are sorry that there was an issue with your order. As per your correspondence with our customer services team your order has now been refunded in full back to the original payment method. We apologise for any inconvenience this has caused. Thanks MX5parts

Posted 1 year ago

“Haven’t received yet”

Helpful Report

Posted 1 year ago

Hi Michaela - we are sorry your order hasn't yet arrived, this was posted on the 7th November via Royal Mail and orders to Ireland do now take 2 to 3 weeks unfortunately, therefore, we expect this will land within the next week. We apologise for the inconvenience. Thanks MX5parts

Posted 1 year ago

“Thank you for asking my experience of my last purchase, order. 3313055 from item Front Bumper Top Seal, Mazda MX5 Mk1, I have been a client of yours for a long time, and always to my complete satisfaction. But this time, I have lacked complementary information on the assembly, the necessary holes to make for the assembly and the need to have clips ref. OM NA0156145, to be adapted in a NA year 1990. I suggest offering this info. Well, it can help other potential buyers. Other providers, if they offer it. I take this opportunity to tell you, that to this day, I still have not received the article, I understand that it is not your fault. I suggest checking your shipping channels. And to be able to report the shipping ref, traking follow-up”

Helpful Report

Posted 1 year ago

Hi Vicens - we are sorry to learn that your order has not arrived as yet, we are looking into this for you and a member of customer services team will be in contact once we have more information. Thank you MX5parts

Posted 1 year ago

“I recently purchased an outside car cover for my MX5 NC. Unfortunately, the cover has no tie down points to secure the cover to the wheels, or car tow point, or belly band with clip. In higher winds, the cover tends to get blown off as the elasticated skirt is not sufficient to hold the cover in place. I now have to wrap cord around the outside of the cover, and car, to secure it.”

Helpful Report

Posted 1 year ago

Hi - thank you for sharing your review of the cover. Thanks MX5parts

Posted 1 year ago

“Before you were good, but in the last three orders you put down your standards dramatically. in time and in service, last order took 2 weeks to be delivered, is the second time I ordered, because, the first one didn't match, and it was easier and "faster" just to order a new one. I am a customer for more than 5 years, and I think is sad to say I need to search for a new provider. do you behave in this way because I am a small customer?”

Helpful Report

Posted 1 year ago

Hi Camilo - we are sorry to learn you are not happy with the service you have received and of course we value every customer's order whatever the value. Your most recent order that was within the last 2 weeks has been shipped to you via Royal Mail, however deliveries to Austria post-Brexit do now, unfortunately, take longer, and also we are also currently experiencing strike action by the Royal Mail which is further adding to the shipping times. We apologise for any inconvenience this is causing and of course, we hope to be of service again in the future. If you require any further assistance please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“I placed an order on 08/25/22 we are on 09/06/22 I have no news of this order, I sent emails, no one answers”

Helpful Report

Posted 1 year ago

Hi Stephane We are sorry your emails have gone unanswered, however, we can confirm that your order has been despatched via Parcelforce and we'll send a separate email with the tracking number We envisage the delay on this one is being hampered by the postal strike as nothing moved for a few days just after the order was placed. According to the tracking it was exported from the UK on the 31st August so should be with you soon. We hope this helps and please don't hesitate to contact us again at sales@mx5parts.co.uk if you require further assistance. Kind regards MX5parts

Posted 1 year ago

“Car mats not as good as original Thin material”

Helpful Report

Posted 1 year ago

Hi Alec - we are sorry you are not completely satisfied with your new mats that aren't as good as the original, but hopefully despite being thinner they do a good job for you. Thanks MX5parts

Posted 1 year ago

“You advertised the fuel lid as an mx5 mk3 soft top item, it does not sit at the right height leading me to believe it is a hard top version.”

Helpful Report

Posted 1 year ago

Hi Barry We are sorry to learn you have had issues with your fuel lid, however we can see that your order was actually cancelled with us therefore we don't believe this review is for the part you have received. Thank you MX5parts

Posted 1 year ago

“Ordered on the 2nd before 3pm and the item didn't get dispatched until 2/3 days later despite your website stating it would be dispatched on the same day , tracker was useless, Item arrived on the 8th Item is described as a decat but does have a silencer in, does the job and fits”

Helpful Report

Posted 1 year ago

Hi Carl - apologies that the order didn't arrive as quickly as we'd hope, bit hopefully you are now enjoying your parts. Thanks MX5parts

Posted 1 year ago

“Had to wait for a part check!as reviews not good.£10+for a plastic screw for rad .Part check proved ok .Amazed at the part price😈😕”

Helpful Report

Posted 1 year ago

“Delivery excellent, telephone service very poor, awful sales attitude, very unhelpful, could not be bothered”

Helpful Report

Posted 1 year ago

Hi Nick - we apologise that you didn't receive the customer experience we would expect you to receive, we will use your feedback to help us improve in the future. Thank you for taking the time to provide your comments. Regards MX5parts

Posted 1 year ago

“I was told after purchasing a product that there is no tracking. if there is no tracking and i dont receive the product how do we know where it is. I still havent received my product and cant track it”

Helpful Report

Posted 1 year ago

Hi Abdullah - your order left us on the 19th of July via Royal Mail, therefore we are sorry that it hasn't landed as yet, however international deliveries to Turkey do take about 2 to 3 weeks, therefore, we expect it will land very soon. Apologies for any inconvenience. Thanks MX5parts

Posted 1 year ago

“My parcel arrived on time as usual. However, I had purchased some plastic clips. These were loose in the box with the lowering springs and were all crushed. I emailed the team but no response. Please send me some replacements, my wheel arch needs them! Thanks”

Helpful Report

Posted 1 year ago

Hi Emily - our apologies that you haven't had a reply, a member of our customer service team should have now been in touch. Sorry for the inconvenience. MX5parts

Posted 1 year ago

“Hello, I still have not received my order !?? (1 x Window Regulator, Electric, Genuine Mazda MX5 Mk2/2.5 - Side: (SI620) Left Hand / Passenger Si)”

Helpful Report

Posted 1 year ago

Hi Pommier - we are sorry your order still hasn't arrived, this was shipped via Royal Mail on the 24th June and international orders can take up to 3 weeks to arrive, therefore please do let us know if they don't arrive by mid-July. Thank you MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 4,191 reviews