MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part still not received and assumed lost on the post. Been told to wait another week to see if it turns up. Car is off the road until a resolution is made. Not impressed!”

Helpful Report

Posted 2 years ago

Hi Andrew We apologise for the inconvenience this has caused and appreciate your feedback. Thank you MX5parts

Posted 2 years ago

“Not a good start to my relationship with buying parts from MX5 parts. Received with both factory seals opened and a part missing, spring washer. Hopefully, future orders will not be the same.”

Helpful Report

Posted 2 years ago

Hi Rob We apologise that you haven't had a good first experience with us and we hope you receive the experience we expect on future orders. Sorry for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“I can’t give any review of the parts due to the parts not been delivered.”

Helpful Report

Posted 2 years ago

Hi - we are sorry that international orders do now take longer than normal. We expect that your parts will land very shortly, however, if you need any further assistance or information please don't hesitate to contact us at sales@mx5parts.co.uk We apologies for any inconvenience the delayed order has caused. Thank you MX5parts

Posted 2 years ago

“The website said things were in stock that were not. Blamed me for THEM NOT seeing an email I sent with my order requesting special delivery requirements - super complex, leave behind the gate! A member of staff denied they had received the email sent immediately after my order was placed to their ‘orders@‘ address (even when it was forwarded to him). He refused to acknowledge that I had made them aware we had specific delivery needs and blamed me for not letting them know when we confirmed they could ship the order Linus what wasn’t in stock. The other company that had the things these guys didn’t have in stock had a special delivery facility on their order form. Easy. Happened. No problem. Second time I’ve had issue out of 2 orders. 100% consistency. Never again. Mistakes and out of stock happens. Arrogance doesn’t.”

Helpful Report

Posted 2 years ago

Hi We are sorry that you did not have a good customer experience with us for which we apologise. We take your feedback seriously and we will share with our management team to help improve our service in the future. Thank you MX5parts

Posted 2 years ago

“Ordered parts, despite very clear instructions and note on front door delivery failed twice. Very belligerent and unacceptable customer service response.”

Helpful Report

Posted 2 years ago

Hi - we are sorry to receive your feedback that you have not had the best shopping experience with us on this occasion and apologise for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“I m really sorry to have to say the following. But my experience with mx5 parts was not good. I ordered parts that were shown as being in stock, but later turned out not to be. I phoned to try and work out what the best plan was, when the out of stock parts would come in, arrangements for delivery etc. The customer service was unhelpful and left me feeling like I was a pain to the staff. I will investigate alternative suppliers for the future.”

Helpful Report

Posted 2 years ago

Hi - we are sorry to receive your feedback that you have not had the best shopping experience with us on this occasion. We have passed this feedback to our management team to help us improve going forward and we hope we can be of service again in the future. We are sorry for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“Parts have not yet arrived, this revire only 2 stars as the review itself is clearly mistimed”

Helpful Report

Posted 2 years ago

Hi Mike - we apologise for the inconvenience that the order hasn't arrived which should arrive soon. Thank you MX5parts

Posted 2 years ago

“Envio muy lento, sin numero de seguimiento”

Helpful Report

Posted 2 years ago

Hi - we are sorry your order hasn't yet arrived, international deliveries currently take 2 to 4 weeks so we expect this will arrive very soon. If you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Apologies again for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“Your site promised 3-5 days delivery. You send my package on 21st and I don’t have any information about it after 23rd when it left the UK. I dont know when I can get it.”

Helpful Report

Posted 2 years ago

Hi Andrii We are sorry that your parcel hasn't arrived with you. Your parcel is being delivered to Poland by Parcelforce and we have sent you the tracking number separately. We can see from the status that your order is awaiting customs clearance so it is possible that the courier company is trying to contact you to arrange this, we have however contacted the courier company and asked them to contact you directly. If we can be of any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

“Pièces commandées le 15 mars et toujours pas reçues le 25 mars. Je regrette que chez vous les commandes ne puissent pas faire l'objet d'un tracking”

Helpful Report

Posted 2 years ago

Hi Serge Your order was dispatched on the 16th of February and international deliveries now take on average 2 to 3 weeks, therefore we expect that this will arrive in the next week to 10 days. Thank you for your order and we apologise for any inconvenience that the slower delivery times may cause. Thanks MX5parts

Posted 2 years ago

“Evaluation non possible car toujours pas reçu mon article pour une commande passée le 07/02/2023 !!!”

Helpful Report

Posted 2 years ago

“Hello I still don't have my package and in addition the Colissimo post office I don't understand I'm wondering 57 € for customs when you haven't even informed me so I'm very disappointed with your service thank you”

Helpful Report

Posted 2 years ago

Hi Philippe We are sorry for delay in your order arriving, the tracking shows your order is out for delivery today, therefore please let us know at sales@mx5parts.co.uk if you would like us to resend the tracking number. We can confirm your order was collected from us on the 4th of January and orders to France do now take 10 to 14 days to arrive, unfortunately. If we can be of further assistance, please do let us know. Thanks Andy

Posted 2 years ago

“The parts you provide are excellent quality but delivery service is very poor. On 2 separate occasions orders have turned up very late. The first order took over 10 days to arrive and the second (stated 1-2 working days delivery) still, as of 31st December 2022, has not arrived after 4 working days!”

Helpful Report

Posted 2 years ago

Hi Clifford We apologise that your orders have taken longer than expected to arrive, the order that took 10 days to arrive was unfortunately down to the Royal Mail strikes and Christmas Bank Holiday days. Your second order was gratefully received and disptached on Thursday 29th December using a courier service, but again due to the New Year's bank holiday days wasn't delivered until the 3rd of Jan. We apologise for any inconvenience that later than expected arrival of your orders has caused, however, we hope you can appreciate with various strike actions and the bank holidays the timescales were out of our control. Thank you MX5parts

Posted 2 years ago

“No delivery yet.”

Helpful Report

Posted 2 years ago

Hi Rolf We are sorry that your order is taking longer than expected to arrive, orders to Sweden typically take 2 to 3 weeks at the moment therefore we anticipate this will arrive in the next week or so - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“Website & ordering very good, email saying dispatched 29th Nov and yet here we are 9th December still waiting for deliver ( Not Very Good !! ) let's hope it arrives before Xmas as someone isn't going to be very happy.”

Helpful Report

Posted 2 years ago

Hi Andy We are sorry that your order took longer than expected to arrive, but can now see that it was delivered on the 12th - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“About Order #3284940 (Completed) Order Date: Thursday 05 May, 2022, I have not received the goods until now, what happened?”

Helpful Report

Posted 2 years ago

Hi Vicky We are sorry that there was an issue with your order. As per your correspondence with our customer services team your order has now been refunded in full back to the original payment method. We apologise for any inconvenience this has caused. Thanks MX5parts

Posted 2 years ago

“Haven’t received yet”

Helpful Report

Posted 2 years ago

Hi Michaela - we are sorry your order hasn't yet arrived, this was posted on the 7th November via Royal Mail and orders to Ireland do now take 2 to 3 weeks unfortunately, therefore, we expect this will land within the next week. We apologise for the inconvenience. Thanks MX5parts

Posted 2 years ago

“Thank you for asking my experience of my last purchase, order. 3313055 from item Front Bumper Top Seal, Mazda MX5 Mk1, I have been a client of yours for a long time, and always to my complete satisfaction. But this time, I have lacked complementary information on the assembly, the necessary holes to make for the assembly and the need to have clips ref. OM NA0156145, to be adapted in a NA year 1990. I suggest offering this info. Well, it can help other potential buyers. Other providers, if they offer it. I take this opportunity to tell you, that to this day, I still have not received the article, I understand that it is not your fault. I suggest checking your shipping channels. And to be able to report the shipping ref, traking follow-up”

Helpful Report

Posted 2 years ago

Hi Vicens - we are sorry to learn that your order has not arrived as yet, we are looking into this for you and a member of customer services team will be in contact once we have more information. Thank you MX5parts

Posted 2 years ago

“I recently purchased an outside car cover for my MX5 NC. Unfortunately, the cover has no tie down points to secure the cover to the wheels, or car tow point, or belly band with clip. In higher winds, the cover tends to get blown off as the elasticated skirt is not sufficient to hold the cover in place. I now have to wrap cord around the outside of the cover, and car, to secure it.”

Helpful Report

Posted 2 years ago

Hi - thank you for sharing your review of the cover. Thanks MX5parts

Posted 2 years ago

“Before you were good, but in the last three orders you put down your standards dramatically. in time and in service, last order took 2 weeks to be delivered, is the second time I ordered, because, the first one didn't match, and it was easier and "faster" just to order a new one. I am a customer for more than 5 years, and I think is sad to say I need to search for a new provider. do you behave in this way because I am a small customer?”

Helpful Report

Posted 2 years ago

Hi Camilo - we are sorry to learn you are not happy with the service you have received and of course we value every customer's order whatever the value. Your most recent order that was within the last 2 weeks has been shipped to you via Royal Mail, however deliveries to Austria post-Brexit do now, unfortunately, take longer, and also we are also currently experiencing strike action by the Royal Mail which is further adding to the shipping times. We apologise for any inconvenience this is causing and of course, we hope to be of service again in the future. If you require any further assistance please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 5,015 reviews