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MX5parts Reviews

4.6 Rating 4,163 Reviews

90 %

of reviewers recommend MX5parts

Company Reviews

Product Reviews

4.6

Based on 4,163 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 25th April 2024

Alexandru Forea

MX5parts 5 star review on 19th April 2024

Giovanni Sapuppo

MX5parts 5 star review on 18th April 2024

Lindsay Eva Davey

MX5parts 5 star review on 15th April 2024

MX5parts 5 star review on 7th April 2024

MX5parts 5 star review on 22nd March 2024

MX5parts 5 star review on 22nd March 2024

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nice company to find almost anything you'll might need for your Mx5, idk if yo'r buying inside UK but in my case i bought some stuff from spain and it took quite a bit to recieve the package also very pricy a simple cuby box went up to almost 40€ everything included. +Variety of products - A little bit pricy”

Posted 16 hours ago

“La moitié des pièces n'ont pas été montées, on se demande s'ils sont bien pour modèle prévu.”

Posted 6 days ago

Hi - if you have any issues with the parts received please do email us at sales@mx5parts.co.uk for assistance. Thank you MX5parts

Posted 6 days ago

“I was surprised when selecting next day delivery the items were stuck at picking for a number of days. This caused me to miss the attempted delivery twice almost resulting in a return due to work commitments. I did call to cancel an item as I had inadvertently left a gasket in my basket the next day, but was advised the only way to do so was to cancel the entire order. Requiring the other half of the order I decided to leave it, had I have known the items weren't due to be shipped that week I would have cancelled and reordered the items required.”

Posted 1 week ago

Hi Daniel - we apologise that you haven't had the best shopping experience with us on this occasion and for any inconvenience this may have caused. Thank you MX5parts

Posted 1 week ago

“Goods did eventually arrive, but poor communication and no replies to two follow up emails requesting updates.”

Posted 2 weeks ago

Hi Stephen - we are pleased that your goods have arrived and apologise that our communication wasn't on the mk this time, we will investigate to see why your messages weren't replied to and apologise for any inconvenience. Thanks MX5parts

Posted 2 weeks ago

“First contact was poor. Second guy was very helpful.”

Posted 2 weeks ago

Hi James - thank you for your feedback and we are pleased we managed to assist in the end. Thanks MX5parts

Posted 2 weeks ago

“Was not a happy bunny last purchase as it fell out side of your 10% offer l had ordered when you where closed so the item was not even processed until the offer day yet you charged me full price ...five year customer spent thousands with you l felt this was a little bit mean.....”

Posted 2 weeks ago

Hi Tony - we appreciate your feedback and can understand your frustration, we do take all feedback onboard and do hope to be of service again in the future. Thanks MX5parts

Posted 2 weeks ago

“My order was cancelled by the system because payment had not been received within a time frame. My payment was made through PayPal, maybe the system can be altered to have a longer time gap before cancelling. The other option is to not offer payment via PayPal. I made a call and placed the order, made the payment with the credit card. The order was despatched same day and received two days later. Thank you”

Posted 4 weeks ago

Thanks for the feedback and we are pleased we were able to sort your order out and get it out to you the same day. Thank you MX5parts

Posted 3 weeks ago

“The first order was cancelled due to a card authentication problem and I had to order twice. That's nothing you could have prevented, but it would have been better to send me something more than just "your order has been cancelled" with no explanation.”

Posted 1 month ago

Hi Simon - thank you for your feedback which we will take on board. Thanks MX5parts

Posted 1 month ago

“Annoying that the part ended up costing way more than originally annonced. Not MX5 parts fault directly, but they use DHL... Started at 76pounds ended up at 170punds. Part arrived quickly.”

Posted 1 month ago

Hi we appreciate the feedback and unfortunately, international shipping can be very costly depending upon the parts that are being shipped. We are glad the parts arrived quickly though. Thanks Andy

Posted 1 month ago

“I ordered three litres of oil with oil and air filters. The carriage was 9.95 plus vat. Because the oil was out of stock, I asked you to cancel the oil and send only the filters. I was surprised to find that the carriage charge was still 9.95 plus vat which seemed a bit steep”

Posted 1 month ago

Thank you for the feedback. MX5parts

Posted 1 month ago

“Address input was incorrect regardless of giving fulll details. Had to phone back and get someone else to amend to ensure delivery to right address. This is not the first time this has happened. Otherwise great service. Thank you”

Posted 2 months ago

Hi - thanks for the feedback and for making us aware of the issue you have experienced. Thanks MX5parts

Posted 2 months ago

“Bought the coil pack bundle 3 years ago all was good, I know things fail but I had to replace them the other week, don't think that's to good to be fair but for the price it's not to bad just inconvenient. Good quick service and I do use the shop for most mx5 parts.”

Posted 2 months ago

Hi - thank you for your feedback and appreciate you using us for the majority of your MX5 parts requirments. Thank you MX5parts

Posted 2 months ago

“It's a Christmas present so I have no idea”

Posted 4 months ago

Hi Graham - fingers crossed the recipient loves their gift. Thanks MX5parts

Posted 4 months ago

“After a couple of weeks I’m still waiting for the part. I will update this review once the parts arrive here.”

Posted 4 months ago

Hi Marco - we are sorry that your order hasn't yet arrived, if you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 4 months ago

“Would love to review but have not received the goods yet. Could someone call Track Torque on 01423 359768 with info on delivery Many thanks”

Posted 4 months ago

Hi Clive - we are sorry that your order hasn't yet arrived, if you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 4 months ago

“Bonjour, le colis est parfait , le silencieux est magnifique, seuls bémols. j'aurai appécié qu'il soit notifié à la commande une information sur les frais de douane pour moi 75€ . De plus deux boulons de fixations auraient été bien nécéssaires. Pas non plus de réponse à ma question à la commande sur le bruit du silencieux. Cordialement. Claude”

Posted 4 months ago

Hi Claude - we are pleased that you like the quality of the product that you purchased. The customs chargers incurred are charged locally by the destination country, therefore something that is out of our control unfortunately. We of course do not charge VAT on the product to reflect that customs charges apply. We are sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 4 months ago

“I didn't buy anything. Order was placed and accepted but after a couple of days I received an email stating the part was not in stock. At least cost was stopped/ refunded without any issue.”

Posted 4 months ago

Hi Edward - we were pleased to have been of assistance to cancel the order. Regards MX5parts

Posted 4 months ago

“Hasn't arrived yet - so can't!”

Posted 5 months ago

Hi Phil - sorry your order hasn't yet arrived if you require any further updates please do contact us at sales@mx5parts.co.uk Apologies for any inconvenience this has caused MX5parts

Posted 5 months ago

“Hi Maybe it’s not possible, but I like to have the consignment number.”

Posted 6 months ago

Hi Stefan Sorry your international delivery hasn't yet arrived as they currently take 3 to 4 weeks to land. If you do require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 6 months ago

“The parts came in good condition and work just fine, unfortunately the packaging was completely damaged upon arrival and the box was actually torn open which shows no care was given from the currier when handling the parcel. Luckily nothing inside was damaged. It did come very quickly which was good so came just in time to fix for the weekend event I was taking my car to.”

Posted 6 months ago

Thank you for the feedback and sorry to learn that the package had not travelled well with the courier. We have noted this feedback and will let them know. We are also pleased to learn your MX5 was ready for the event. Thanks MX5parts

Posted 6 months ago

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MX5parts is rated 4.6 based on 4,163 reviews