MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts are great I bought rear bushes for my ND as it’s much cheaper than buying the whole hubs. Had them fitted by an mx5 specialist. As for the delivery, I’m unaware which service was used but after a week when I had received a message saying they’re out for delivery, I was considering getting in contact to see where they were when my wife found them behind the recycling bin when putting it out for collection. No card through the door and no message to say they had been delivered. No idea how long they had been there. Fortunately there had been no rain that week”

Helpful Report

Posted 3 weeks ago

Hi Ian, Thank you for your review. We’re pleased to hear that the rear bushes worked well for your ND and that you got them installed by a specialist. However, we regret the inconvenience regarding your delivery experience. It’s frustrating when packages don’t arrive as expected, and we appreciate you bringing this to our attention. Thanks again for your feedback! Thank you MX5parts

Posted 2 weeks ago

“Impressive head rest chrome backs, disappointing that the double sided tape was strong enough to stick, I rang you guys and this chap said possibly the reason they don’t stick is that there probably polish on headrest. I cleaned them as thoroughly as I could but not the best result. He was not the most helpful to be honest and I found him most patronising.”

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Posted 1 month ago

Hi Mitchell, Thank you for taking the time to share your thoughts. We're glad to hear you liked the chrome backs for your headrests. However, we are sorry that the adhesive didn't meet your expectations and that our team didn't provide the assistance you needed. Proper preparation is important for a strong bond, and we appreciate you doing your best to clean the surface. We will take your feedback to ensure our staff communicate more effectively and supportively moving forward. Thank you MX5parts

Posted 2 weeks ago

“All good apart from Parcel Force who kept trying to deliver to my husbands work address after 6pm,when they were closed (opening hours were on the order). Eventually opted to collect from PO which being rural isbt near by and which would take another 3days, and then they suddenly delivered to his work the following morning, never got delivery confirmation though. As high value order we hadn't wanted it "left in safe place".”

Helpful Report

Posted 1 month ago

Hi Sandra Thank you for your feedback. We understand how frustrating delivery issues can be, especially with high-value orders. Unfortunately, once the parcel is with the courier, we have limited control over their delivery process. We're glad the package eventually arrived, but we’ll pass your comments on to help improve their service in the future. Thank you for sharing your experience with us. Thank you MX5parts

Posted 2 weeks ago

“I purchased a few bits to up grade my mx5 and as always it arrived really quickly but I did have some bits missing, I did call to try and sort out and I was asked to email them with my order number and to let them know what was missing . Iv actually emailed twice now with no response which is disappointing so if you do read this perhaps you can email me back.”

Helpful Report

Posted 2 months ago

Hi Rob We are sorry that things haven't gone to plan with your order or our communication, and our customer services team is looking into this. We are sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 2 months ago

“Asked for advice and got Zero help regarding best appropriate pats required. Asked for commitment regarding delivery and was told ‘Could by anything up to 5 days. Would not offer two day.’ Other than that ok”

Helpful Report

Posted 9 months ago

Hi Chris - we are sorry you feel you were not given the advice you require. If you do require any further assistance please do email us at sales@mx5parts.co.uk and we assure you we will assist all that we can. Thank you MX5parts

Posted 8 months ago

“A very smart and well designed item, the only problem was one of the larger stickers fell off the first time I drove my car. Where I now not.”

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Posted 10 months ago

Thank you for the feedback Paul and we are sorry to learn that your stickers fell off, we have made our products team aware. MX5parts

Posted 10 months ago

“I cannot leave a review on delivery or product as they have not been delivered yet. The package has gone missing...”

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Posted 10 months ago

Hi Mathias - deliveries to Sweden are taking 2 to 3 weeks to arrive at the moment, if this doesn't arrive in the next week, please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 10 months ago

“Slow delivery, not sure why parts aren't delivered on a weekend.”

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Posted 10 months ago

Hi Darren - we try to offer the most competitive prices for products and shipping and we would have to charge a premium for a Saturday delivery service. Thank you MX5parts

Posted 10 months ago

“Amazing delivery time, part looks amazing unfortunately fitment wasn't great unfortunately had to hit the transmission tunnel with a hammer so the studs would line up correctly. Does give off a nice sound just a shame on th3 fitment”

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Posted 10 months ago

Thanks for your review Rory and appreciate the feedback on the parts. Thanks MX5parts

Posted 10 months ago

“Disappointed with the fit of the centre wheel hub 61 mm size but does not fit flush owing to the plastics rim which shows and the original has no rim so they look different Not Quite like the original”

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Posted 10 months ago

Hi Robert - thank you for your feedback on the parts you ordered, we have made our products team aware of your comments. Thanks MX5parts

Posted 10 months ago

“We ordered a MX5 Mk 1 water inlet pipe which was good quality and was delivered the next day. A new gasket was required which had to be ordred seperately, when the part arrived it was noted a seperate O ring was also required which we didnt know about so we had to use the existing O ring hoping it would hold up. The new part should have been complete with the new gasket and O ring. It woud help if the information was made clearer.”

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Posted 11 months ago

Hi Anthony We appreciate your feedback and will take your comments on board. Thank you MX5parts

Posted 11 months ago

“Its great webside and i will not stop shopping from them. My concern comes about Polybush Rear Hub Upper & Lower Lateral Arm Bushes, MX5 Mk4. They dont make it and its not there fault that it failed, but I think 1 year warranty is not great. For me porhapse it came not perfect part and this rewiew is most is to warn other people. As mechanic i know that fail is not catastrophic, but its still not exectibal just to last 1 year and couple of months.”

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Posted 1 year ago

Hi Lucas We appreciate your point of view and your comments. Thanks MX5parts

Posted 1 year ago

“hello, the article is correct but the double-sided sticky doesn't hold. too bad. Beware of export taxes 33 € more for Belgium.”

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Posted 1 year ago

Thank you for your feedback Michael, unfortunately, the import taxes are something that are out of our control and are set and charged by the destination country. We also don't of course charge VAT where relevant on our parts for international orders. Apologies for any inconvenience this may have caused. Thank you MX5parts

Posted 1 year ago

“Came without necessary clips etc. Quick delivery and exactly what I ordered.”

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Posted 1 year ago

Thank you for your feedback Will, we appreciate your comments and will review your feedback about the clips. Thank you MX5parts

Posted 1 year ago

“Wipers were a fiddle to fit because of having to remove swivel from the old wipers. There was no mention of this in the description.once fitted they worked fine”

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Posted 1 year ago

Thank you for your feedback Michael, we appreciate your comments and will review the listing. Thank you MX5parts

Posted 1 year ago

“The actual product was delivered very quickly and seems to be in working order. Unfortunately, the experience was dampened by the carelessness in which it was packaged. The box was smashed and torn like a wild animal had got to it, or in the more likely scenario, it had been kicked about in a warehouse. Definitely NOT what I had expected with the money paid.”

Helpful Report

Posted 1 year ago

Hi Conor We are sorry to learn that your package didn't arrive in the condition we would expect. If there is any damage to your parts please can you contact us at sales@mx5parts.co.uk so we can pick this up with the courier. Thank you MX5parts

Posted 1 year ago

“I haven't received my order yet. All I know it's been delivered to La Post France and I paid the Tarrif but I have recieved it.”

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Posted 1 year ago

Hi Ali - apologies for the delay, we expect the parcel to land with you in the next few days. Any further issues please do contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“Ordered and received a window regulator but on fitting it I damaged it beyond repair and needed another sending via courier overnight. Guy I spoke to was not interested in helping me obtain one overnight so I went to Mx5 city who spoke with a courier, rang me back and I had one first thing the next morning. Will use them next time for parts.”

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Posted 1 year ago

Hi Richard - we are sorry to hear that you had issues with your order and we weren't able to assist you further. Apologies for any inconvenience this caused. Thank you MX5parts

Posted 1 year ago

“Good prices and delivery time, but missing part and no communication.”

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Posted 1 year ago

Hi Kaily - we are sorry that part of your order is missing, we will get a member of our customer services team to reach out to you asap. Apologies for the inconvenience. Thanks MX5parts

Posted 1 year ago

“It would be great if the staff can inform buyers if part of their orders are out of stock and holding up the order. Especially if customers are paying delivery fees for same day despatch. However their sales team answer emails very promptly. Just need to be more proactive than reactive. Or they can update the website to not let you check-out items in the basket that are out of stock. When items are despatched they do arrive very quickly and well packaged.”

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Posted 1 year ago

Thank you for your feedback and comments which we will take onboard. Thank you MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 5,015 reviews