MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have made an order on the 25th of march. When it arrived to Ireland it was misdirected to Germany. Made no attempt in sending out a different parcel and recalling the original one back, so I could get it ASAP. I now have to contact DHL request a refund for the customs charge i have paid, wait for the other parcel to be returned to the company so they can send it to me again and then pay customs again on it.”

Helpful Report

Posted 3 years ago

Hi Adam - we apologise that we are having trouble with the couriers for your order and understand your frustration, we are liaising with them to get this resolved and as soon as the parcel lands back with us we will make sure we get it shipped straight out again to you. Apologies again for the inconvenience. Thanks MX5parts

Posted 3 years ago

“Items shipped to France but on check out tva not deducted. Charged tva upon entry to France br French post.”

Helpful Report

Posted 3 years ago

Hi there - we have double-checked our system and confirm that VAT was not applied to your order when you checked out. If you don't believe this is the case please can you contact us at sales@mx5parts.co.uk so we can discuss this further with you. Thank you

Posted 3 years ago

“I do feel very surprise about your mail. I still have not received my order. Could you tell me where is my order?”

Helpful Report

Posted 3 years ago

Hi Philippe - we are sorry to learn your order hasn't yet been received, it left us on the 28th January and we can see that it has landed in France and is awaiting delivery. Please could we therefore ask you to check to see if you have had an email from the courier to pay the import duty as this may be what is causing the hold up if that hasn't been paid. The courier is Parcelforce and we will send you your tracking information by separate email. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 3 years ago

“I used to use these guys a lot - liked them and delivery and service were good. Now, for some reason, I need to sign up for an account - I have no wish to do so. And you can't buy without one. Ho hum - I've gone somewhere else now.”

Helpful Report

Posted 3 years ago

Hi there - we are sorry to have lost your custom, but hope to be of service again in the future. Thanks MX5parts

Posted 3 years ago

“Good customer service, bad shipping options. Orders from above 30€ or from outside uk would have a registered mail or something with tracking number. Royal mail is not cheap, isn't fast and doesn't provide tracking.”

Helpful Report

Posted 3 years ago

Hi Antonio - thank you for providing us with your feedback, international shipping options is something we are constantly reviewing and looking to improve. Thank you

Posted 3 years ago

“2 weeks after ordering, I have not received any shipping tracking information and, of course, have not received the parts. What is happening ?”

Helpful Report

Posted 3 years ago

Hi Jerome Your order was sent via a standard Royal Mail service on the 2nd December. Unfortunately, certain Royal Mail deliveries do not come with a tracking service, however we do know that deliveries into Europe are taking between 2 and 3 weeks at the moment, therefore if you do not receive your order in another week or so please do contact us again at sales@mx5parts.co.uk. We apologise for any inconvenience. Thank you

Posted 3 years ago

“I didn’t receive my order, maybe because I have to pay importation fees… I received a SMS from DPD but it don’t seems to be legit… I will have appreciate a parcel tracking”

Helpful Report

Posted 3 years ago

Hi Valentin - we have asked our customer services team to make contact with you with more information about the tracking of your international order and who will contact you to make payment for the duty. Thank you

Posted 3 years ago

“Couldn’t rate any higher because I haven’t received my order as yet.”

Helpful Report

Posted 3 years ago

Hi Karen - apologies your order hasn't yet arrived, if you do require any further tracking updates please contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 3 years ago

“dont make me make an account and spam me with emails. hat is nice though i hope my dad enjoys it!”

Helpful Report

Posted 3 years ago

Hi Charlie - we are concerned to read your comments, we only ever send email communications that we believe will be of interest to you as an MX5 owner and send review invitation requests to those that have purchased with us. A full overview of how we handle your data can be viewed on our website here https://www.mx5parts.co.uk/information/terms-conditions#data-protection If you would like to be removed from our database please email us at sales@mx5parts.co.uk Thank you

Posted 3 years ago

“Well not a lot to say I ordered a service kit but as you didn’t have the air filter you wouldn’t deliver the rest so had to cancel I did get the sump washer which I was charged over a pound to have it delivered I’m hoping to order a cover for my MX5 but not so sure now.”

Helpful Report

Posted 3 years ago

Hi Ronald - we are sorry to learn the customer experience wasn't quite as you'd expect, we apologise for any inconvenience and hope to be of service again in the future. Thank you

Posted 3 years ago

“Bonjour je suis déçu d’avoir à payer une taxe de douane de 26 euros sur une commande de 80 euros sans que l’on me prévienne avant mon achat bonne journée Pascal B”

Helpful Report

Posted 3 years ago

Hi Pascal - for European orders, we don't charge VAT on our products therefore the import duty is charged by the country you are based in, we are however sorry to learn you feel the charges are a little high in relation to your order, but unfortunately this is something out of our control. We do appreciate your custom. Thank you

Posted 3 years ago

“Parts were missing from the order, and when contacting customer services was met with hostility and accusation. Turns out plenty of boxes on the shelves were missing parts then I received a phone call explaining what they had found. This being the first time I have used mx5 parts it's more than likely the last.”

Helpful Report

Posted 3 years ago

Hi Ben - we are sorry there were issues with your order and the customer experience wasn't quite at the standards we would expect, we apologise for any inconvenience and hope we can be of service in the future. Thank you

Posted 3 years ago

“Having been told my oder was awaiting stock and assured I was to receive a weekly update (one of which has been received - and, no, others have not gone to junk), today you sent this purchase review. This wasted my time in prompting me to believe I must have missed something, and the item maybe been misdelivered. No. It is still on back order! There is clearly something not following the flow chart in your ordering system that I got this review prompt. I am happy to wait on my goods, but the promised updates would be reassuring.”

Helpful Report

Posted 3 years ago

“Been waiting 3 weeks for some suspension bolts and still no news.”

Helpful Report

Posted 3 years ago

Hi Nick - we are sorry that your order is taking longer than normal to arrive, if you require any more updates please contact us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“Moins intéressant pour les français avec les taxes et dédouanement.”

Helpful Report

Posted 3 years ago

Hi Jean-Jacques - thank you for your comments, we too are also disappointed about the tax charges post-Brexit. We hope to be of service to you again in the future. Thank you

Posted 3 years ago

“When I placed the order for the Mazda leather cleaner it was in stock. Soon as I place the order, it was out of stock and I am still waiting for this to arrive…. And to make things worse, they asked me to review their service😢”

Helpful Report

Posted 3 years ago

Hi Dave - we are sorry that this item is still out of stock and your order is on backorder. As soon as the items come back into stock we will get your order out asap, and we apologise for the inconvenience. If you do require any further updates please email us at sales@mx5parts.co.uk - thank you.

Posted 3 years ago

“Ordered a part then had to cancel my order as I was told it was actually out of stock so I’d have to wait weeks for my order.”

Helpful Report

Posted 3 years ago

Hi Tammy - we are sorry that your part was out of stock, hopefully we can help you with your next requirement. Thank you

Posted 3 years ago

“Requested parcel be placed in enclosed rear garden if no one in. Left outside front door for anyone to see or take!!!”

Helpful Report

Posted 3 years ago

Hi Lesley - we are sorry that our couriers let us down on this occasion, we did of course pass on your instructions and will let the courier company know. Thank you

Posted 3 years ago

“I live in Belgium and I had to add 20€+ for only taxes for this item. So, to total cost is twice the price of the article... How do you want me to buy more articles from you with this configuration? So from now, I will work with european online stores like il.motorsport and zymexx”

Helpful Report

Posted 3 years ago

Hi - we appreciate and respect your feedback, we always try to keep our shipping costs to a minimum and the costs charged are those that we incur from our couriers, but of course, we do understand your point of view. We hope we can be of service to you again in the future. Thank you MX5parts

Posted 3 years ago

“Why no tracking on your selected delivery agency?”

Helpful Report

Posted 3 years ago

Hi Graham - we are sorry you are unable to get tracking information with your order, if you do you require any further assistance our customer services team at sales@mx5parts.co.uk will do all they can to assist you. Thank you

Posted 3 years ago

MX5parts is rated 4.6 based on 5,015 reviews