MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I been ordering parts from here for a long while now, and usually parts were arriving almost next day. Or within a couple of days. But as of recent , my orders have taken nearly a week to get to me. Understood this may be the fault of Royal mail but just seeks strange that its been completly different time periods this has happened. Maybe review your parcel service? This really has become a hinderence on me completing some of my projects.”

Helpful Report

Posted 1 year ago

Hi Cuneyit - thanks for your feedback and we take your views onboard. Delivery options and couriers are something that we constantly review and appreciate customers sharing their experiences and opinions with us. We apologise if any inconvenience was caused in this instance. Thanks MX5parts

Posted 1 year ago

“Good evening, the pieces have not arrived yet, I hope they have not been lost. thanks and good job”

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Posted 1 year ago

Hi Marco - international deliveries can now take up to 4 weeks to arrive, we therefore apologise for the inconvenience and please do contact us at sales@mx5parts.co.uk if you require further assistance. Thank you MX5parts

Posted 1 year ago

“Been waiting 9 months for a part. Not sure why you advertise it for sale if you can't get it. Ordered same part last year and after waiting almost 12 months I cancelled my order. Most things seem to be out of stock.”

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Posted 1 year ago

Hi - we are sorry that this part has been out of stock for such a long period of time, we continue to work with the supplier to get an update on this item and you will continue to be udpated via our weekly updates. We do apologise for the inconvenience. Thank you MX5parts

Posted 1 year ago

“Offered parts in a sale but did not have them in stock and unsure when they will turn up.”

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Posted 1 year ago

Hi Andrew - we are sorry your parts went out of stock, we hope they will be back in stock very soon, we apologise for the inconvenience. Thanks MX5parts

Posted 1 year ago

“All concernes lay with the delivery. Tracked to courier as soon as order placed and from then on the tracker was flakey virtually useless and frustrating. Waited at home the following afternoon however on contacting the courier (ThinkWW) apparently the driver ran out of hours and couldn't deliver on the texted time and date, i had taken unpaid time off from work as a signature was required and the vehicle is my daily for work. Wheel off, brakes striped. Item arrived via Parcel Force the next day with no forecast advised, by chance I was home and the item was not signed for. I did inform the courier office they could leave the item under the car on my drive or fit it if they wanted:) as I was needing the car.”

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Posted 1 year ago

Hi David - we are sorry to learn that you did not have a great experience with our courier partner, we have let them know your feedback. Thanks MX5parts

Posted 1 year ago

“Still waiting for most of order which is out of stock 🤷‍♂️”

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Posted 1 year ago

Hi Michael - we are sorry your parts are out of stock, we hope that they will be back in stock very soon. Thanks MX5parts

Posted 1 year ago

“We don't recommend MX5 Parts if you are an EU company and you need to have import customs documents filled out properly. In our experience, having your vat number on the invoice is quite impossible, even if you ask specifically for it and the Eur1 customs form produced by them is a possible source of loss of money, like we unfortunately had. Their customer care doesn't care for customers at all, but if you are a lucky guy and you buy from inside the UK we think MX5 Parts could be a good choice. They have fast shipments and most of the items they sell are chosen with accuracy.”

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Posted 1 year ago

Hi Riccardo - thank you for sharing your experiences as we value all feedback and consider all points that are shared with us. Thank you MX5parts

Posted 1 year ago

“Haven’t received my order yet and no update on expected delivery”

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Posted 1 year ago

Hi Martin Your clips are on back order and are currently at sea making their way from Japan and are expected to be with us in 4-6 weeks. You should also be receiving our weekly automated updates, but if you require any further help please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“I had a day booked at a garage for Campbeltown change, your site states...orders before three will go straight away, in fact it was not shipped until the next day, the parts were in stock, so I don't know who slipped up there, but it caused me problems.”

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Posted 1 year ago

Hi Pat We apologise your order didn't land when you hoped, after receiving your order at 10am on Monday, this was shipped on Tuesday as we had a large volume of orders from the weekend which was the reason for the slight delay. We do of course apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Delivery great. New windscreen washer works well. Stub aerial leaves a lot to be desired. Cannot pick up any DAB signals so effectively leaves the new aerial redundant! Learnt my lesson on this one. Won't be buying based on supplier marketing again!!”

Helpful Report

Posted 1 year ago

Hi Christopher Thanks for your feedback and we are sorry you are having issues with the aerial. We do sell a lot of these and also have this same product on one of our own MX5s without issue, therefore if you would like to return the item in case it is faulty please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Not received yet”

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Posted 1 year ago

Hi James - sorry your part hasn't yet arrived as it is on back order. You should be getting ou automated comms with our latest updates, however, if you do require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Commande reçu au bout d´une semaine,assez rapidement, le problème c´est que j´ai eu des frais de douannes d´un montant de 78 euros... et qu´un article ne corresponds pas à ce que je voulais et si je veux le renvoyer c´est à mes frais...”

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Posted 1 year ago

Hi - thank you for sharing your experience and we are pleased that the parts arrived quickly. We are sorry that you were faced with bigger customs charges than you were expecting, however, this is something that is unfortunately out of our control and set by the destination country. Thank you MX5parts

Posted 1 year ago

“Ordered the service pack but was told oil was out of stock and was told it would be 4 weeks. So I ordered all items separately which was more expensive. Got oil from amazon next day and it was cheaper. Not a great service from you.”

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Posted 1 year ago

Hi Stephen - thanks for your feedback and appreciate your comments. We of course do our best to keep as many items in stock as possible at all times. We thank you though for your custom. Regards MX5parts

Posted 1 year ago

“I am very disappointed that I was unable to pay for my order successfully. Your payment system apparently does not translate the card validity date correctly. Richard has cancelled twice orders. very strange, you are the only site with a such problem i know... maybe, waiting you have a solution. regards Olivier”

Helpful Report

Posted 2 years ago

Hi Olivier - we are sorry that you experienced payment issues with your order, this can occasionally happen with international payment methods but is declined by the bank, not ourselves. We are sorry for any inconvenience this has caused. Thanks MX5parts

Posted 2 years ago

“Unfortunately this never arrived due to an address issue.”

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Posted 2 years ago

Hi Julie We are sorry to learn there were issues with the delivery of your order, if there was anything else we could help with please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience. Thanks MX5parts

Posted 2 years ago

“Need to add more shipping options like dhl”

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Posted 2 years ago

“Still haven’t received the item I ordered”

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Posted 2 years ago

“El producto aun no me ha llegado, espero que no se demore mucho mas”

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Posted 2 years ago

Hi Alfonso - we are sorry that your order hasn't yet arrived, international orders currently take around 3 to 4 weeks to arrive therefore we expect this should land very soon. If you require further assistance please do contact us at sales@mx5parts.co.uk. Sorry for the inconvenience. Thank you MX5parts

Posted 2 years ago

“I am waiting for delivery from you. Pads for my miata, order nr 3347612. Money transfered 732 kr 23/5-2023. Still waiting for parts..?”

Helpful Report

Posted 2 years ago

Hi Stig We can confirm that this order was despatched by Royal Mail on the 22nd May. Orders to Sweden take around 3 to 4 weeks at the moment, therefore, we apologise for the delay but expect this to arrive very soon. Please do keep a look out for any notices from the local courier re any customs charges that will need to be cleared for the order to be released from customs. Any further help that is required please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I sent an email asking what part i needed and took a picture of my car showing the part I needed to replace. I was told by you that the part I needed was the link that I sent from your website asking if thats the same as the part on my car. Well when it arrived it was the wrong part. I contact you again as was just told that was the part. I couldnt be bothered to send it back and just bought the correct part from a mazda dealer who got it correct. Will be using mazda dealer in the future rather that you guys”

Helpful Report

Posted 2 years ago

Hi Ben We are sorry we didn’t get things quite right on this occasion and apologise for the inconvenience this has caused. We value all feedback and will use your comments to help us improve our service in the future. Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 5,015 reviews