“After few years break I made a new order for our second MX mainly to test "after-brexit" routines. All went exellent but one wish: put clearly to order confirmation: Country of Origin and Customs Code and Weight of each item. Clearance is made in advance and now I had to guess those. Thanks in advance.”
Hi Pablo - we are sorry your order hasn't arrived yet, if you need any further assistance regarding tracking your order please contact us at sales@mx5parts.co.uk and we would be glad to assist you. Thank you
“Being in Australia I haven't got this item yet, I know it's hard getting things through atm. Have bought from you guys before and really appreciate this great service.
Cheers Raph”
Hi Raphael - we hope that your order lands soon, however if you did need any further assistance please contact us at sales@mx5parts.co.uk and we would be glad to assist you. Thank you
“Not the cheapest, but good service never is. I have been a customer for probably 5 years without issue, helpful knowledgeable staff, even if they do treat you like an idiot occasionally, but there again, the're probably right!”
“Knowledge base on the phone is not very helpful...standard response is fill in form. Need to be more proactive and helpful. Most good reviews mention quick delivery times, who cares. Want a tailored service. You have almost a monopoly on the parts bin, too complacent.”
Hi Theodoros - we are sorry to learn you haven't had the best customer experience with us, we have passed your comments on to our Management Team to help us improve in the future and we hope to be of service to you again. Thank you
Hi Darren - sorry you haven't had an update from us, if you do require any tracking updates from us please contact us at sales@mx5parts.co.uk, thank you.
“As usual my Windblocker arrived quickly , 5 day to me in Aus!! Works really well, no movement.IL Parts instructions were a very poor photo copy and made it harder than it needed to be to fit.Once I understood it was easy.”
Hi Jean-Jacques - thank you for your comments, we too are also disappointed about the tax charges post-Brexit. We hope to be of service to you again in the future. Thank you
