MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Verypoor customer service. Purchased a regulator that a trained mechanic tried to fit but was unable to do so. I then purchased a regulator from Mazda main dealership which the same mechanic fitted and had working immediately. The response from Brian was that the mechanic must be incompetent very agressive and defensive emails. I have bought many parts from MX Parts over the years but never ever again especially as I have found that the main dealership charges the same price as them. Poor customer care really does harm a company”

Helpful Report

Posted 1 month ago

Hi Paul, We apologise for your experience and understand your frustration with the situation. Customer service is very important to us, and we will make sure to address your concerns. Regarding the regulator, we strive to provide quality parts, and we appreciate your feedback. Thank you for taking the time to share your thoughts. Thank you MX5parts

Posted 2 weeks ago

“Part was not in stock. No notice on web site to say so, didn’t get an email until 5 days later to notify of none in stock and wouldn’t be available until end of June (ordered on 19 April)”

Helpful Report

Posted 2 months ago

Hi Jason We are sorry for any inconvenience this may have caused, please do contact us at sales@mx5parts.co.uk if you would like us to cancel this order. Thank you MX5parts

Posted 2 months ago

“I did not receive the item. I was given a refund for the part, but not for the transportation costs, which were high. I was not given a single explanation on why the Part did not arrive.”

Helpful Report

Posted 3 months ago

Hi Raul We are sorry that things didn't quite go to plan with your order and hope that this has now been resolved. Sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 2 months ago

“I've had mixed feelings about my recent experience with this online car parts store. While I was initially excited to find the parts I needed at decent prices, the shipping process has been quite disappointing. I specifically wanted my order to be sent via courier (like FedEx), but because of the weight, the store opted to use Royal Mail instead—without even contacting me to ask how I’d like to proceed. Now, the package is taking much longer than expected to arrive, and the tracking information is sparse and unhelpful. It’s frustrating not knowing where my order is or when I can expect it, especially when a simple email or message could’ve resolved this before shipping. That said, I still hope to become a regular customer. The store has potential, but better communication and more flexible shipping options are definitely needed. I’m willing to give them another chance—but I hope they take this feedback seriously.”

Helpful Report

Posted 3 months ago

Hi Mauricio Thank you for your feedback, and we take on board your comments. Courier options are something we continually review so we can offer the most cost-effective options possible. Thank you MX5parts

Posted 2 months ago

“Would not use again. The delivery methods simply don’t work and offer no solution to under delivered or lost items.”

Helpful Report

Posted 3 months ago

Hi Ryan - we are sorry to learn that our shipping options do not meet your requirements, but we appreciate the feedback. Thank you MX5parts

Posted 2 months ago

“I have not received my order due to an mistake from MX5Parts. My order was returned to the UK and at the moment i don't have the order or my money. I hope it will be resolved.”

Helpful Report

Posted 4 months ago

Hi David We are sorry that there were issues with your delivery and it was returned by customs due to the address details, however the shipping details we used were the ones that were supplied as part of the order. We are pleased to confirm though that the issue has been dealt with and thank you for your feedback. Thank you MX5parts

Posted 4 months ago

“After 3 weeks no parts”

Helpful Report

Posted 7 months ago

Hi Keith Deliveries to South-Africa can take 3 to 4 weeks to arrive, therefore if they don't land in the next 7 to 10 days do please reach out to us at sales@mx5parts.co.uk We apologise for any inconvenience this may have caused. Thank you MX5parts

Posted 7 months ago

“I bought some original mats for my miata NB and in less than a month they have suffered unusual wear, so I understand that they are not in good condition because such wear is not possible. I contact them, sending photos and they don't give me any solution, they tell me that what it looks like is that they are dirty, as if I didn't know what difference there is between dirty and wear that is not normal. I contact again and I don't get any response anymore. Total disappointment with MX5 parts, terrible after-sales service, a real shame, don't buy here.”

Helpful Report

Posted 8 months ago

Hi Juan We are sorry you haven't had the best shopping experience with us on this occasion, we are looking into this further and will contact you in due course. We are sorry for any inconvenience this may have caused. Thank you MX5parts

Posted 8 months ago

“Still waiting for parts 4 weeks plus.”

Helpful Report

Posted 8 months ago

Hi Jacobus International orders to South Africa can take 4 to 6 weeks to arrive. We apologise for any inconvenience this may cause and please do contact us at sales@mx5parts.co.uk if you would like further updates. Thank you MX5parts

Posted 8 months ago

“It's too expensive to buy somethings in your website from France. I didn't informed about french tax cause the brexit.... and you sent to me 2 packages who had not skipped the same time with the same invoce. The result : I have paid 2 times french tax.... it's not acceptable...”

Helpful Report

Posted 8 months ago

Hi Loic We understand your feedback, however the import duty is charged by the destination country and something that is outside of our control. We of course don't charge VAT on the order for international orders. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 8 months ago

“I purchased the Calibre Vintage Silver Alloy Wheels and they have badly corroded within less than 12 months of owning them, they were also took off the car for winter due to the salt on the road and still have corroded, i contacted MX5 parts about the issue and they spoke to the manufacturer and are not willing to uphold the 12 months warranty guarantee as apparently the cleaning product (AutoGlym) or methods of cleaning has damaged them which is bizarre as MX5 parts also said they would clean the wheels with the same product i used, i do not recommend buying these wheels at all.”

Helpful Report

Posted 9 months ago

“Disappointed with MX5 parts. I ordered this cap at the National Rally in June (when it was out of stock). At the time the cap was shown and described as blue with the MX5 logo in red. The cap that arrived had a blue logo, with no explanation. On querying the order I was told the manufacturer had changed the colour, which surely I should have been advised about before dispatch. I don't want a blue logo on a blue cap and was left with no choice other than to return for a refund, which of course costed postage! In essence my order was not correctly completed.”

Helpful Report

Posted 10 months ago

Hi Derek - we are sorry that we didn't get things quite right on this occasion and appreciate your feedback Thank you MX5parts

Posted 10 months ago

“Order never arrived”

Helpful Report

Posted 11 months ago

Hi Tudor We are sorry this hasn't arrived, it was dispatched on the 7th of August, therefore if this hasn't arrived by the 23rd of August please can you contact our customer services team at sales@mx5parts.co.uk to get this resolved for you We apologise for any inconvenience this may cause. Thank you MX5parts

Posted 11 months ago

“I did nog recieve my order yet”

Helpful Report

Posted 11 months ago

Hi Freddy Deliveries to Spain currently take around 3 weeks to arrive and your order was despatched on the 24th July, therefore, we expect this to arrive in the next week or so. We apologise for any inconvenience the delay has caused Thank you MX5parts

Posted 11 months ago

“I still have not recieven my order! Whatsappje is the matter?”

Helpful Report

Posted 11 months ago

Hi Ed - Your order left us on the 11th July and takes 2 to 3 weeks to arrive in the Netherlands, therefore we anticipate this will be with you in the next week to 10 days. We apologise for any inconvenience this may have caused. Thank you MX5parts

Posted 11 months ago

“Placed an order in mid May for an exhaust that was out of stock - is back in stock online since mid June but one month after and it wasn't posted yet. Emailed a couple of time to be ignored. Not great costumer service.”

Helpful Report

Posted 1 year ago

Hi - we apologise for any inconvenience this has caused, the reason for the delay is due to another item on your order still being out of stock. Also unfortunately we don't seem to have received your emails, but our customer services team are aware of your feedback and will be contacting you asap today to resolve the issue. Thank you MX5parts

Posted 1 year ago

“Part used.. not a New one”

Helpful Report

Posted 1 year ago

Hi We are sorry that there were some issues with your part. As discussed we can guarantee this was not a used part as we only sell new products, and was caused by surface rust. Also we can confirm that the refund for the part has been processed and should now be back with you. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Not revieved”

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Posted 1 year ago

Hi Robert - apologies for the delay, international orders currently take 2-4 weeks to arrive therefore we expect this to land shortly. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Today I havent received my purshare and I had to pay local taxes. 2 months delay without news....”

Helpful Report

Posted 1 year ago

Hi Dominique - we are sorry that your part hasn't yet arrived, your part was despatched on the 13th June, therefore given it is an international order which can take 2 to 3 weeks this will land any day now. We apologies your part was despatched later than planned as your item was out of stock when you placed the order. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Mirror quality is cheap. Original ones never had a single scratch. Those ones got scratched while assembling it... The left hand side does not fit the door properly. If you are handy, unstick the black rim of the mirror and get one cut as the original rather than buy this kind of aftermarket product. only positive point : swivels more easily when you need to set it up.”

Helpful Report

Posted 1 year ago

Hi Abdelhalim - we appreciate your feedback on the product. Thank you MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 5,015 reviews