MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,165 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,165 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 26th April 2024

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong part sent.it is urgently needed.i must return it.please advice how. (this will not work for photos!) order:#4023297 invoice: #50081 departure reference:18738 is there a charge for returns?”

Helpful Report

Posted 1 day ago

Hi Philip - we are sorry you are experiencing issues, as our Customer Services team has previously advised the order we received was for a Mk3 but unfortunately you have a Mk2, therefore once we receive the part back we will of course issue a full refund immediately. If you wish to discuss this further please don't hesitate to contact a member of our Customer Services team. Thank you MX5parts

Posted 1 day ago

“I have not got the delevery yet….”

Helpful Report

Posted 1 week ago

Hi Ivar - International deliveries currently take 2 to 4 weeks therefore this should be with you in the next week or so, we apologise for any inconvenience the delay has caused. Thank you MX5parts

Posted 1 week ago

“Tried to use your new web Site to check in many times no luck would not take my email address and password had to give up in the end and use the phone the next day😟”

Helpful Report

Posted 1 week ago

Hi John - we are sorry you had an issue using our new website, if you have any problems in the future please do send us any screengrabs of the issue you experienced so we can help troubleshoot this. The email to send them to would be sales@mx5parts.co.uk Thanks MX5parts

Posted 1 week ago

“Je ne peux pas émettre un avis, commande passée le 27 mars et à ce jour le 06 avril, je n'ai pas reçu mes pièces.”

Helpful Report

Posted 2 weeks ago

Hi Jean-Michel - international orders currently take 2 to 3 weeks to arrive therefore we expect that your order will arrive within the next 10 days. We apologise for any inconvenience. Thanks MX5parts

Posted 2 weeks ago

“NO COMMINACATION FROM MX5PARTS.DID NOT RECEIVE PARTS OR TRAKING.”

Helpful Report

Posted 1 month ago

Hi Deon - deliveries to South Afrida currently take around 3 to 4 weeks to arrive therefore we expect this will land within the next week to 10 days. If you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk We apologise for any inconvenience this may have caused. Thank you MX5parts

Posted 1 month ago

“Your survey looks a bit coriuos to me since the part I have order has not been delivered yet. Even more I am still waiting for info about a possible delivery date and how to trace it. Regards Alberto”

Helpful Report

Posted 1 month ago

Hi Alberto - deliveries to Italy currently take around 3 to 4 weeks to arrive therefore we expect this will land within the next week to 10 days. If you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk We apologise for any inconvenience this may have caused. Thank you MX5parts

Posted 1 month ago

“I ordered some headlamp units in advance of an MOT to replace the existing ones that had rusted reflectors. The parts took 12 days to arrive by which time the MOT had passed. When I realised that my MOT was at risk from the slow delivery I bought LED units elsewhere which arrived the next day.”

Helpful Report

Posted 1 month ago

Hi Mark - we are sorry the parts took longer than expected to arrive and apologise for any inconvenience that this caused. Thanks MX5parts

Posted 1 month ago

“I didn't receive my package”

Helpful Report

Posted 2 months ago

Hi Noé - we are sorry that your order hasn't yet arrived, international deliveries do currently take around 3 to 4 weeks so we expect that it will arrive very soon. If you do however require further assistance please contact us at sales@mx5parts.co.uk We apologise for any inconvenience the delay may have caused. Thanks MX5parts

Posted 2 months ago

“I did an order on the 29th of January, despite the fact the on the web site it is now marked as completed, I did not receive any information about the delivery and the tracking of the package. I'm my opinion this is not a good service and it should be improved.”

Helpful Report

Posted 2 months ago

Hi Paolo - international orders currently take 3 to 4 weeks to arrive, therefore we expect this to land in the next week or so. We apologise for any inconvenience this may cause and if you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 months ago

“?????????????????????????????????”

Helpful Report

Posted 2 months ago

Hi - if there are any specific comments you would like us to be aware of please do send them to us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 months ago

“still havent received the tracking number is invalid”

Helpful Report

Posted 2 months ago

Hi We are sorry to learn that your order hasn't arrived as yet. Orders to Ireland currently take approximately 2 to 3 weeks to arrive and have been shipped via Royal Mail. We apologise for any inconvenience and if you require further assistance please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 months ago

“No checking status and local tracking number on international delivery. Can't follow up with destination mail station.”

Helpful Report

Posted 2 months ago

Hi We are sorry to learn that your order hasn't arrived as yet. International orders currently take approximately 2 to 3 weeks to arrive and have been shipped via Royal Mail. We apologise for any inconvenience and if you require further assistance please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 months ago

“Never again with uk. A custom tax to pay at my place of 11 € , part half price . Thank you brexit”

Helpful Report

Posted 4 months ago

Hi Laurent - we are sorry to learn you have not enjoyed your shopping experience with us, unfortunately, customs charges are something that are out of our control and are charged locally by the country of destination. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 3 months ago

“Ordered some stuff, and literally a few days later 10% off Black Friday offer - contacted customer service - just not interested.”

Helpful Report

Posted 5 months ago

“I haven't received anything yet... Completely unsatisfied with shipment service provided”

Helpful Report

Posted 5 months ago

Hi Allessandro We apologise for the delay of this order, international shipments currently take 3 to 4 weeks, however a member of our customer services team should already have been in contact to provide an update. Thank you MX5parts

Posted 5 months ago

“The order never arrived.”

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Posted 5 months ago

Hi Gabriel - deliveries to Spain currently take 3 to 4 weeks to arrive therefore we anticipate this will arrive very soon. We apologise for any inconvenience and if you do require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 5 months ago

“Stuff still not arrived”

Helpful Report

Posted 6 months ago

Hi Chris - we are sorry for the delay, we have just received stock and your parts will be with you very soon. A member of our customer services team will also give you a call to confirm your order. Thanks MX5parts

Posted 6 months ago

“Where's my spring? 3 weeks since i ordered it.”

Helpful Report

Posted 6 months ago

Hi John - we apologise that things didn't go quite to plan with your order, a member of our customer services team should now have been in contact to issue your refund. Thank you MX5parts

Posted 6 months ago

“Still waiting for all the ordered parts. No communications from mx5 parts to say when order is due.”

Helpful Report

Posted 7 months ago

Hi Nigel - apologies for the inconvenience this has caused, your parts are on back order and we expect them to be with you in around 3 weeks' time once the supplier delivery lands in the UK. Thank you MX5parts

Posted 7 months ago

“My item has not arrived yet”

Helpful Report

Posted 7 months ago

Hi Ignacio - Apologies for the inconvenience that this hasn't yet arrived, international orders currently take 3 to 4 weeks to arrive therefore we expect that this will land with you in the next couple of weeks. If you need further assistance please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 7 months ago

MX5parts is rated 4.6 based on 4,165 reviews