MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 08/25/22 we are on 09/06/22 I have no news of this order, I sent emails, no one answers”

Helpful Report

Posted 2 years ago

Hi Stephane We are sorry your emails have gone unanswered, however, we can confirm that your order has been despatched via Parcelforce and we'll send a separate email with the tracking number We envisage the delay on this one is being hampered by the postal strike as nothing moved for a few days just after the order was placed. According to the tracking it was exported from the UK on the 31st August so should be with you soon. We hope this helps and please don't hesitate to contact us again at sales@mx5parts.co.uk if you require further assistance. Kind regards MX5parts

Posted 2 years ago

“Car mats not as good as original Thin material”

Helpful Report

Posted 2 years ago

Hi Alec - we are sorry you are not completely satisfied with your new mats that aren't as good as the original, but hopefully despite being thinner they do a good job for you. Thanks MX5parts

Posted 2 years ago

“You advertised the fuel lid as an mx5 mk3 soft top item, it does not sit at the right height leading me to believe it is a hard top version.”

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Posted 2 years ago

Hi Barry We are sorry to learn you have had issues with your fuel lid, however we can see that your order was actually cancelled with us therefore we don't believe this review is for the part you have received. Thank you MX5parts

Posted 2 years ago

“Ordered on the 2nd before 3pm and the item didn't get dispatched until 2/3 days later despite your website stating it would be dispatched on the same day , tracker was useless, Item arrived on the 8th Item is described as a decat but does have a silencer in, does the job and fits”

Helpful Report

Posted 2 years ago

Hi Carl - apologies that the order didn't arrive as quickly as we'd hope, bit hopefully you are now enjoying your parts. Thanks MX5parts

Posted 2 years ago

“Had to wait for a part check!as reviews not good.£10+for a plastic screw for rad .Part check proved ok .Amazed at the part price😈😕”

Helpful Report

Posted 2 years ago

“Delivery excellent, telephone service very poor, awful sales attitude, very unhelpful, could not be bothered”

Helpful Report

Posted 2 years ago

Hi Nick - we apologise that you didn't receive the customer experience we would expect you to receive, we will use your feedback to help us improve in the future. Thank you for taking the time to provide your comments. Regards MX5parts

Posted 2 years ago

“I was told after purchasing a product that there is no tracking. if there is no tracking and i dont receive the product how do we know where it is. I still havent received my product and cant track it”

Helpful Report

Posted 2 years ago

Hi Abdullah - your order left us on the 19th of July via Royal Mail, therefore we are sorry that it hasn't landed as yet, however international deliveries to Turkey do take about 2 to 3 weeks, therefore, we expect it will land very soon. Apologies for any inconvenience. Thanks MX5parts

Posted 2 years ago

“My parcel arrived on time as usual. However, I had purchased some plastic clips. These were loose in the box with the lowering springs and were all crushed. I emailed the team but no response. Please send me some replacements, my wheel arch needs them! Thanks”

Helpful Report

Posted 2 years ago

Hi Emily - our apologies that you haven't had a reply, a member of our customer service team should have now been in touch. Sorry for the inconvenience. MX5parts

Posted 2 years ago

“Hello, I still have not received my order !?? (1 x Window Regulator, Electric, Genuine Mazda MX5 Mk2/2.5 - Side: (SI620) Left Hand / Passenger Si)”

Helpful Report

Posted 3 years ago

Hi Pommier - we are sorry your order still hasn't arrived, this was shipped via Royal Mail on the 24th June and international orders can take up to 3 weeks to arrive, therefore please do let us know if they don't arrive by mid-July. Thank you MX5parts

Posted 3 years ago

“Despite reviews I am sorry to say the dipstick was very flimsy compared to the original The other thing was the level on the original didnt match the level on the revised new one This confused me a little so I have returned the updated version - I can still read the old one okay Not a criticism of MX5 Parts whose service is always brilliant”

Helpful Report

Posted 3 years ago

Hi David - sorry things didn't quite go to plan with this part, but thank you for recognising the service you received, at least we weren't the 'dipstick' ;) Thanks MX5parts

Posted 3 years ago

“Sadly their same day shipping is very optimistic to say the least. Around 30%of orders I have placed have taken 3 or more days to ship. Site also shows parts due this week but if you ring to check suddenly it will be 6 weeks but they don't update website.”

Helpful Report

Posted 3 years ago

Hi Brian - we are very grateful for your loyal custom and can see you are a regular customer of ours. We can assure you we try to ship all of our orders on the same day where possible, but occasionally in extremely busy periods such as a sale or orders placed at a weekend may mean they are shipped within 2 to 3 days. In terms of the lead times quoted, again we always provide the most accurate information we have, however some of the parts that come from Japan are difficult to give definitive timescales as we get given quite a wide delivery window. We apologise for any inconvenience caused if you feel a specific timeframe you were looking at has now changed. Thanks MX5parts

Posted 3 years ago

“HI You should open a company in the EU and I would buy more parts from you. In the past, it was much easier. Now the transport takes far too long and becomes more complicated.”

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Posted 3 years ago

Hi Hans - thank you for your feedback, international delivery times are something we are continually trying to improve but post-Brexit has become very difficult, particularly into Europe. Apologies for any inconvenience that a slow delivery has caused you. Regards Andy

Posted 3 years ago

“Cannot deliver the order with expected timeframe”

Helpful Report

Posted 3 years ago

Hi Shaoge - we apologise your order has not landed in the expected timeframe, if you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 3 years ago

“I ordered some luggage which was infact out of stock I was aware of this. When I ordered the luggage the website confirmed no payment would be taken until the luggage was dispatched.This was not the case payment of over £200 was taken at the time of order. The item is still out of stock and has not been delivered.”

Helpful Report

Posted 3 years ago

Hi David - our apologies this has happened, our customer services team are looking into this and we will get back to you asap. Thanks MX5parts

Posted 3 years ago

Hi David - our customer services team should now have been in contact with you to explain that payment was taken through PayPal who collects funds at the point of purchase which we appreciate can be frustrating for out of stock items and we apologise for any inconvenience. Thanks MX5parts

Posted 3 years ago

“Ordered boot bags which I needed for a specific trip, although they were out of stock they were expected within a few days. They never arrived so I cancelled the order. Not be the direct fault of mx5 parts but very disappointing and no updates until I chased them.”

Helpful Report

Posted 3 years ago

Hi John - we understand your frustration and apologise we couldn't get your order to you before your trip. We hope we can be of assistance for your next MX5 parts purchase. Thank you MX5parts

Posted 3 years ago

“My first order mx5 parts was disappointing as the paint I ordered was advertised at 11.89 . I was charged 15.50 +3.10 . Very disappointed”

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Posted 3 years ago

Hi John - we are sorry the charging amounts were different, we are looking into this to see what the reason is. Thank you

Posted 3 years ago

Hi John - we have looked into this further and the reason you were charged a total of £18.60 inc VAT was because the specific colour purchased, i.e. Soul Red Crystal Metallic, carries an additional surcharge cost due to the fact this one requires a base coat and a top coat. We apologise if you feel there was any miscommunication however the price is represented as a +figure in the dropdown options. If you require any further information please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 3 years ago

“Hello, it has been four months since the order #3264680 shipped and I have not received it. What went wrong?”

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Posted 3 years ago

Hi there - we are sorry to learn that the order never arrived, however upon further investigation It was returned to us as the address wasn’t complete and we therefore refunded the order. If we can be of any further assistance, please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 3 years ago

“I wanted fast delivery, so I ordered by thinking my goodies will be despatched same day, but it took 4days, before my order was updated to shipped. I will probably order from somewhere else next time, sorry.”

Helpful Report

Posted 3 years ago

Hi Marek - we apologise for the slower delivery than expected on your order, this was due to increased demand over the Easter period, we apologise for any inconvenience this caused and hope we can be of service again in the future. Thanks MX5parts

Posted 3 years ago

“ordered 2 mx5 rear brake ajusters the crub screw inside calliper and received 2 collared nuts was told by brian to send them back but could not wait another week so went elsewhere”

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Posted 3 years ago

Hi Mark - sorry we didn't get things quite right on this occasion, we hope we can be of service for your next project. Thanks MX5parts

Posted 3 years ago

“Ariel ok. Fuses were wrong. I ordered Mx5 mk1 fuses.!”

Helpful Report

Posted 3 years ago

Hi Declan - we are sorry you are having issues with the fuses. We have double checked your order on our system and unfortunately the Mk3/Mk4 fuses were ordered rather than the Mk1s. If you would like to return the fuses you have, you are very welcome to do so and we will of course provide a full refund. Thank you MX5parts

Posted 3 years ago

MX5parts is rated 4.6 based on 5,015 reviews