MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,193 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,193 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

Graham Fitzgerald-scales

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite reviews I am sorry to say the dipstick was very flimsy compared to the original The other thing was the level on the original didnt match the level on the revised new one This confused me a little so I have returned the updated version - I can still read the old one okay Not a criticism of MX5 Parts whose service is always brilliant”

Helpful Report

Posted 1 year ago

Hi David - sorry things didn't quite go to plan with this part, but thank you for recognising the service you received, at least we weren't the 'dipstick' ;) Thanks MX5parts

Posted 1 year ago

“Sadly their same day shipping is very optimistic to say the least. Around 30%of orders I have placed have taken 3 or more days to ship. Site also shows parts due this week but if you ring to check suddenly it will be 6 weeks but they don't update website.”

Helpful Report

Posted 1 year ago

Hi Brian - we are very grateful for your loyal custom and can see you are a regular customer of ours. We can assure you we try to ship all of our orders on the same day where possible, but occasionally in extremely busy periods such as a sale or orders placed at a weekend may mean they are shipped within 2 to 3 days. In terms of the lead times quoted, again we always provide the most accurate information we have, however some of the parts that come from Japan are difficult to give definitive timescales as we get given quite a wide delivery window. We apologise for any inconvenience caused if you feel a specific timeframe you were looking at has now changed. Thanks MX5parts

Posted 1 year ago

“HI You should open a company in the EU and I would buy more parts from you. In the past, it was much easier. Now the transport takes far too long and becomes more complicated.”

Helpful Report

Posted 1 year ago

Hi Hans - thank you for your feedback, international delivery times are something we are continually trying to improve but post-Brexit has become very difficult, particularly into Europe. Apologies for any inconvenience that a slow delivery has caused you. Regards Andy

Posted 1 year ago

“Cannot deliver the order with expected timeframe”

Helpful Report

Posted 1 year ago

Hi Shaoge - we apologise your order has not landed in the expected timeframe, if you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“I ordered some luggage which was infact out of stock I was aware of this. When I ordered the luggage the website confirmed no payment would be taken until the luggage was dispatched.This was not the case payment of over £200 was taken at the time of order. The item is still out of stock and has not been delivered.”

Helpful Report

Posted 1 year ago

Hi David - our apologies this has happened, our customer services team are looking into this and we will get back to you asap. Thanks MX5parts

Posted 1 year ago

Hi David - our customer services team should now have been in contact with you to explain that payment was taken through PayPal who collects funds at the point of purchase which we appreciate can be frustrating for out of stock items and we apologise for any inconvenience. Thanks MX5parts

Posted 1 year ago

“Ordered boot bags which I needed for a specific trip, although they were out of stock they were expected within a few days. They never arrived so I cancelled the order. Not be the direct fault of mx5 parts but very disappointing and no updates until I chased them.”

Helpful Report

Posted 1 year ago

Hi John - we understand your frustration and apologise we couldn't get your order to you before your trip. We hope we can be of assistance for your next MX5 parts purchase. Thank you MX5parts

Posted 1 year ago

“My first order mx5 parts was disappointing as the paint I ordered was advertised at 11.89 . I was charged 15.50 +3.10 . Very disappointed”

Helpful Report

Posted 1 year ago

Hi John - we are sorry the charging amounts were different, we are looking into this to see what the reason is. Thank you

Posted 1 year ago

Hi John - we have looked into this further and the reason you were charged a total of £18.60 inc VAT was because the specific colour purchased, i.e. Soul Red Crystal Metallic, carries an additional surcharge cost due to the fact this one requires a base coat and a top coat. We apologise if you feel there was any miscommunication however the price is represented as a +figure in the dropdown options. If you require any further information please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Hello, it has been four months since the order #3264680 shipped and I have not received it. What went wrong?”

Helpful Report

Posted 1 year ago

Hi there - we are sorry to learn that the order never arrived, however upon further investigation It was returned to us as the address wasn’t complete and we therefore refunded the order. If we can be of any further assistance, please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“I wanted fast delivery, so I ordered by thinking my goodies will be despatched same day, but it took 4days, before my order was updated to shipped. I will probably order from somewhere else next time, sorry.”

Helpful Report

Posted 2 years ago

Hi Marek - we apologise for the slower delivery than expected on your order, this was due to increased demand over the Easter period, we apologise for any inconvenience this caused and hope we can be of service again in the future. Thanks MX5parts

Posted 2 years ago

“ordered 2 mx5 rear brake ajusters the crub screw inside calliper and received 2 collared nuts was told by brian to send them back but could not wait another week so went elsewhere”

Helpful Report

Posted 2 years ago

Hi Mark - sorry we didn't get things quite right on this occasion, we hope we can be of service for your next project. Thanks MX5parts

Posted 2 years ago

“Ariel ok. Fuses were wrong. I ordered Mx5 mk1 fuses.!”

Helpful Report

Posted 2 years ago

Hi Declan - we are sorry you are having issues with the fuses. We have double checked your order on our system and unfortunately the Mk3/Mk4 fuses were ordered rather than the Mk1s. If you would like to return the fuses you have, you are very welcome to do so and we will of course provide a full refund. Thank you MX5parts

Posted 2 years ago

“Have made an order on the 25th of march. When it arrived to Ireland it was misdirected to Germany. Made no attempt in sending out a different parcel and recalling the original one back, so I could get it ASAP. I now have to contact DHL request a refund for the customs charge i have paid, wait for the other parcel to be returned to the company so they can send it to me again and then pay customs again on it.”

Helpful Report

Posted 2 years ago

Hi Adam - we apologise that we are having trouble with the couriers for your order and understand your frustration, we are liaising with them to get this resolved and as soon as the parcel lands back with us we will make sure we get it shipped straight out again to you. Apologies again for the inconvenience. Thanks MX5parts

Posted 2 years ago

“Items shipped to France but on check out tva not deducted. Charged tva upon entry to France br French post.”

Helpful Report

Posted 2 years ago

Hi there - we have double-checked our system and confirm that VAT was not applied to your order when you checked out. If you don't believe this is the case please can you contact us at sales@mx5parts.co.uk so we can discuss this further with you. Thank you

Posted 2 years ago

“I do feel very surprise about your mail. I still have not received my order. Could you tell me where is my order?”

Helpful Report

Posted 2 years ago

Hi Philippe - we are sorry to learn your order hasn't yet been received, it left us on the 28th January and we can see that it has landed in France and is awaiting delivery. Please could we therefore ask you to check to see if you have had an email from the courier to pay the import duty as this may be what is causing the hold up if that hasn't been paid. The courier is Parcelforce and we will send you your tracking information by separate email. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I used to use these guys a lot - liked them and delivery and service were good. Now, for some reason, I need to sign up for an account - I have no wish to do so. And you can't buy without one. Ho hum - I've gone somewhere else now.”

Helpful Report

Posted 2 years ago

Hi there - we are sorry to have lost your custom, but hope to be of service again in the future. Thanks MX5parts

Posted 2 years ago

“Good customer service, bad shipping options. Orders from above 30€ or from outside uk would have a registered mail or something with tracking number. Royal mail is not cheap, isn't fast and doesn't provide tracking.”

Helpful Report

Posted 2 years ago

Hi Antonio - thank you for providing us with your feedback, international shipping options is something we are constantly reviewing and looking to improve. Thank you

Posted 2 years ago

“2 weeks after ordering, I have not received any shipping tracking information and, of course, have not received the parts. What is happening ?”

Helpful Report

Posted 2 years ago

Hi Jerome Your order was sent via a standard Royal Mail service on the 2nd December. Unfortunately, certain Royal Mail deliveries do not come with a tracking service, however we do know that deliveries into Europe are taking between 2 and 3 weeks at the moment, therefore if you do not receive your order in another week or so please do contact us again at sales@mx5parts.co.uk. We apologise for any inconvenience. Thank you

Posted 2 years ago

“I didn’t receive my order, maybe because I have to pay importation fees… I received a SMS from DPD but it don’t seems to be legit… I will have appreciate a parcel tracking”

Helpful Report

Posted 2 years ago

Hi Valentin - we have asked our customer services team to make contact with you with more information about the tracking of your international order and who will contact you to make payment for the duty. Thank you

Posted 2 years ago

“Couldn’t rate any higher because I haven’t received my order as yet.”

Helpful Report

Posted 2 years ago

Hi Karen - apologies your order hasn't yet arrived, if you do require any further tracking updates please contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

“dont make me make an account and spam me with emails. hat is nice though i hope my dad enjoys it!”

Helpful Report

Posted 2 years ago

Hi Charlie - we are concerned to read your comments, we only ever send email communications that we believe will be of interest to you as an MX5 owner and send review invitation requests to those that have purchased with us. A full overview of how we handle your data can be viewed on our website here https://www.mx5parts.co.uk/information/terms-conditions#data-protection If you would like to be removed from our database please email us at sales@mx5parts.co.uk Thank you

Posted 2 years ago

MX5parts is rated 4.6 based on 4,193 reviews