MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aun no me ha llegado el producto, no se cuando llegará, lo compre el día 13 de diciembre y según su política envíos pone 5 dias...”

Helpful Report

Posted 3 years ago

Hi Cristian we are sorry your order hasn't yet arrived, it should arrive shortly but if you require any further assistance please do contact us at sales@mx5parts.co.uk - apologies for any inconvenience. Thank you

Posted 3 years ago

“Ordered about 3 weeks ago. Items still not showed up. Not impressed - should have said out of stock on site instead of keeping me waiting for you to re-order…”

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Posted 3 years ago

Hi James - we are sorry for any inconvenience that has been caused, if you do require any further updates regarding the status of your order please do contact us at sales@mx5parts.co.uk. Thank you

Posted 3 years ago

“Ainda nâo recebi a encomenda”

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Posted 3 years ago

Hi Rui - we hope that your order arrives soon, if you require any further assistance on tracking please contact us at sales@mx5parts.co.uk. Thank you

Posted 3 years ago

“I'havent recived my package”

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Posted 3 years ago

Hi Lorenzo - we apologise your package is yet to arrive, if you need any order updates or tracking info please do contact us at sales@mx5parts.co.uk - thank you.

Posted 3 years ago

“Good day, I'm sad, I still haven't received my package and I don't even know where it is, because you can't track it.”

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Posted 3 years ago

Hi Tomas - we apologise your package is yet to arrive, if you need any order updates please do contact us at sales@mx5parts.co.uk - thank you.

Posted 3 years ago

“Ordered a clutch 3 weeks ago. Was told it was dispatched and still has not arrived. No answer to any e mails Ruth Spiers”

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Posted 3 years ago

Hi Ruth - we apologise you are experiencing issues with your order, we have made our customer services team aware that you are waiting for a reply to your email and they will be in touch asap. Apologies again whilst we get this resolved for you. Thank you MX5parts

Posted 3 years ago

“Not received yet.”

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Posted 3 years ago

Hi Anthony - sorry for any inconvenience, if you require any additional tracking updates please don't hesitate to contact our customer services team at sales@mx5parts.co.uk. Thank you

Posted 3 years ago

“Purchased a aftermarket double din surround to replace standard stereo. Doesn’t fit in anyway shape or form”

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Posted 3 years ago

Hi Paul - we are sorry you are having issues with your product, please email our customer services team at sales@mx5parts.co.uk if you require further assistance. Thank you

Posted 3 years ago

“I’m yet waiting for my order……it’s one month and a half….”

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Posted 3 years ago

Hi Gilberto - we are sorry that your order is taking longer than normal to arrive, if you require any more updates please contact us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“Pas de materiel em stoc”

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Posted 3 years ago

Hi Adelino - we apologise your desired product is out of stock, we hope to have it back in stock in the near future. Thank you

Posted 3 years ago

“I bought around a 100 pounds of service items. One was a pattern oil filter which when used had a faulty seal after ten mins of installation. Oil spilt out all over my drive. I would not recommend the pattern parts as when I have used the genuine filters. I have never had a problem. Customer service also never seemed to understand or quoted no guarantee on the parts. This oil filter was never fit for purpose? To hold oil inside??”

Helpful Report

Posted 3 years ago

Hi Vincenzo - we are sorry to learn about the issues you have experienced with your Oil filters, we have passed your comments to our customer services team to review the product issue. Thank you

Posted 3 years ago

“I’ve heard very good things and I’m sure this is just a one off but this is my first time using mx5 parts and I ordered a hood brush as my drain is blocked on the 25th October. Was told 90% chance next day if not within the next 3-5 working days and as of the 10th of November I still haven’t revived the item neither have I been updated.”

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Posted 3 years ago

Hi Louis - we are sorry your order hasn't arrived, we have passed this to our customer services team to look into and make contact with you. We apologise for the inconvenience. Thank you

Posted 3 years ago

“Penoso, todo!!!”

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Posted 3 years ago

We are sorry to receive your feedback, if there are any further details you would like us to be aware of regarding your order please do contact us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“I have not received my package even though more than 7 days have passed”

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Posted 3 years ago

Hi Pablo - we are sorry your order hasn't arrived yet, if you need any further assistance regarding tracking your order please contact us at sales@mx5parts.co.uk and we would be glad to assist you. Thank you

Posted 3 years ago

“No update With late orders”

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Posted 3 years ago

Hi Darren - sorry you haven't had an update from us, if you do require any tracking updates from us please contact us at sales@mx5parts.co.uk, thank you.

Posted 3 years ago

“As of Sat 25th Sept I haven't actually received the items yet, so can't really comment!”

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Posted 3 years ago

Hi Howard, we are sorry there has been a delay, if you require any further delivery updates please do email us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“Product is fine, would recommend although it is a nightmare getting the bolts off. With that been said I would like to mention I made my order over the phone and the customer service was terrible, very blunt, very rude and felt like he didn’t want to help at all.”

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Posted 3 years ago

Hi Stuart - thank you for your feedback, we apologise that your customer experience was hugely positive with us, we have passed your comments to our management team to help us continually improve for the future. Thank you

Posted 3 years ago

“Ordered a Revo Rack 3/4 weeks ago. Told me they were out of stock but should be in following week. Still waiting. Emailed them and got this terse reply. They are overdue from the supplier and we have no update as yet for when they will be available and delivered to us As soon as we have some, we will ship any back orders we have for them Delivery times are estimated and not guaranteed SORRY is key word thats missing I reckon, or a lesson in customer service may help”

Helpful Report

Posted 3 years ago

Hi Richard - you are correct, an apology is missing from our reply, and therefore we apologise for the delay and the inconvenience caused this has caused. As previously advised, as soon as these land with us we will get yours shipped straight out to you. Thank you for your continued patience whilst our stock lands which has taken longer than expected. If you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you The MX5parts Team

Posted 3 years ago

“Sadly, I never got the goods.”

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Posted 3 years ago

Hi David - our team at sales@mx5parts.co.uk is looking into this for you and will contact you direclty. Thank you

Posted 3 years ago

“wrong item received and i emailed and had no response after 5 days so called and finally got somewhere but still have to post back the item before anything will be done to resolve the issue. Overall not impressed with the customer service.”

Helpful Report

Posted 3 years ago

Hi Harry - we are sorry to learn we haven't got things quite right with your order and our customer service hasn't quite been on point. Your comments have been passed to our management team to review and help us improve going forward. We appreciate you taking the time to leave us your feedback. Thank you

Posted 3 years ago

MX5parts is rated 4.6 based on 5,015 reviews