MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“El pedido numero 3239223 no ha llegado”

Helpful Report

Posted 3 years ago

Hi Francisco - please email sales@mx5parts.co.uk who will be able to give you an update on the status of your order. Thank you

Posted 3 years ago

“i din't receive the order. The order is lost in transport.”

Helpful Report

Posted 3 years ago

Hi Jeroen - please can you email your order number to sales@mx5parts.co.uk and we'll look into this for you. Thank you

Posted 3 years ago

“My package is taking too long to get here and i have to pay some douane taxes that were not ment to be payed, like 46€.”

Helpful Report

Posted 3 years ago

Hi Didier - we are sorry your package is taking longer than expected to arrive. Unfortunately, post-Brexit customers are required to pay the import duty for your specific country which is notified to you by the shipping company. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“Pésimo servicio, precios demasiado altos y aun después de pagar el servicio de envío siguen cobrando. Cabe mencionar que el pedido aún no llega a mi domicilio y no se hace nada al respecto # 3239722. No compraré otra vez”

Helpful Report

Posted 3 years ago

Hi Ernesto - we are sorry your order still hasn't arrived, if you require any further tracking updates or assistance please do email us at sales@mx5parts.co.uk - thank you

Posted 3 years ago

“Not happy can’t register online now due to some mix up with my address tried to resolve the other day your guy not really helpful. Been a customer of your firm for years l suppose I’ll just stick to future orders over the telephone.”

Helpful Report

Posted 3 years ago

Hi John apologies our service hasn't been quite right on this occasion if there are any changes you would like to make to your account, please do email us at sales@mx5parts.co.uk and we'll assist you that way. We hope to be of service to you again in the future. Thank you

Posted 3 years ago

“I haven't received the mats yet!”

Helpful Report

Posted 3 years ago

Hi Sarah - sorry your mats haven't arrived yet, if you do require an update please do contact us at sales@mx5parts.co.uk and we will provide a further update. Thank you

Posted 3 years ago

“Still haven't received my item or any shipping information, it's been 2 months th almost”

Helpful Report

Posted 3 years ago

Hi Yaseen - sorry your order still hasn't arrived, if you do require an update please do contact us at sales@mx5parts.co.uk and we will provide a further update. Thank you

Posted 3 years ago

“I still haven't received my order to this day.”

Helpful Report

Posted 4 years ago

Hi Guilhelm - we are sorry that your order hasn't yet landed with you in France. We shipped this on the 12th July with Parcelforce and have contacted them to follow this up, unfortunately, they have told us that due to ongoing restrictions and staff shortages caused by Covid there is a large backlog of orders to clear through customs, therefore deliveries into France can take up to 4 weeks at the moment. We are sorry for the inconvenience this has caused and if you do require any further updates please email us at sales@mx5parts.co.uk - thank you.

Posted 4 years ago

“Customer service rubbish”

Helpful Report

Posted 4 years ago

Hi Anthony - we are disappointed to learn that you haven't had the best experience with us, if there are any further comments you would like to feedback to us, please do email us at sales@mx5parts.co.uk - thank you

Posted 4 years ago

“Extremely suspicious business practice. Though accepting my payment via Paypal, MX5parts cancelled my order, claiming that they had "not received notification" of my payment from Paypal. On top of that they did not notify me of the order being cancelled. It was left to me to chase it up. Very poor, so please beware when using their services.”

Helpful Report

Posted 4 years ago

Hi Gary - we are sorry the acceptance of your order wasn't as smooth as our usual process. Because payment didn't appear within the PayPal account within our normal timeframes, which can happen occasionally for a variety of reasons, we therefore cancelled your order from our system. Once you contacted us though to discuss the payment we were able to reinstate the order and we were able to get your parts out to you which we now hope are serving you well. If we can be of any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk - thank you!

Posted 4 years ago

“Very disappointed and a waste of money. The "plastic ring to help finish off the bottom of the aerial" isn't wide enough and leaves a gap on the base of the aerial showing the metal. Wouldn't recommend it for a Mk3.”

Helpful Report

Posted 4 years ago

Hi - we are sorry to learn that the product isn't meeting your expectations, if you require any further assistance please do contact us at sales@mx5parts.co.uk - thank you

Posted 4 years ago

“Very slow delivery indeed. Haven´t received my order yet and it´s 15 days since it was allegdly dispatched.”

Helpful Report

Posted 4 years ago

Hi Magnus - we are sorry your order hasn't landed as yet, if you do need any further help or tracking updates please do email us at sales@mx5parts.co.uk - thank you

Posted 4 years ago

“My local Mazda dealer said he cannot install this style/roll bar as the existing wind blocker would have to be removed. Do you have a similar product which comes with an integrated wind blocker? I will have to return this item to you.”

Helpful Report

Posted 4 years ago

Hi Gordon - if you need any assistance with a return please could we ask you to email sales@mx5parts.co.uk who will be able to assist you further. Thank you

Posted 4 years ago

“Still waiting for the parts ordered”

Helpful Report

Posted 4 years ago

Hi Rui - we are sorry to learn your order is taking longer than normal to arrive. If you require any further information please email us at sales@mx5parts.co.uk Thank you

Posted 4 years ago

“absolutley useless staff”

Helpful Report

Posted 4 years ago

Hi - your comments are of course a concern to us as we always aim to provide the best possible service. If you have any further comments about your feedback please do send them to us at sales@mx5parts.co.uk to help us improve in the future. Thank you

Posted 4 years ago

“Person I dealt with was very abrupt not the old Mx Parts I use to know . Been dealing with you since 2004”

Helpful Report

Posted 4 years ago

Hi Michael - thank you for sharing your comments with us, they have been passed to the management team for review and we are sorry that the service you experienced wasn't at the standard you were expecting. We hope to be of service to you again in the future. Thank you

Posted 4 years ago

“A ce jour, je n'ai toujours pas reçu la batterie commandée. Selon les infos en ligne du transporteur, le produit serait en attente de livraison. Je suis très déçu par ce délai car la batterie devait servir pour la vente de ma MX5!!”

Helpful Report

Posted 4 years ago

Hi - we are sorry that you haven't as yet received your order, international deliveries continue to take a little longer than anticipated due to the changes caused by Brexit, however, if you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you

Posted 4 years ago

“They promised delivery to Greece in 5-7 working days. 13 working days have passed and no news. There is no tracking number for the shipment. The orders is still not received but the seller asks for review !!”

Helpful Report

Posted 4 years ago

Hi - we are sorry to learn your order hasn't yet arrived, international shipments continue to take longer than expected post-Brexit so we apologise for the inconvenience. If you would like to email sales@mx5parts.co.uk with your order number they could look into this further for you. Thank you

Posted 4 years ago

“Change your website its misleading and also customer service need better phone manners with customers”

Helpful Report

Posted 4 years ago

Hi - thank you for taking the time to send us your feedback, we have passed these to our Management Team to help us improve our customer experience in the future. Thank you

Posted 4 years ago

“I placed an order for an of of stock item and phoned after a few days to check when I might expect it and was told within 6 weeks, but it an email to say it was posted to me a few days later. The tracking number/ did not work link and MX% Parts could not explain it or the parts wherabouts? When it arived I realised I needed a gasget, so phoned the same guy again who said there was either 200 or 4oo orders in front of mine and could not say when I would get it sent? I went on ebay and ordered the part from MX5 Parts and it arrived the following daY!!!!!! cOME ON GUYS PLEASE GET YOUR FINGER OUT. vERY POOR CUSTOMER SERVICE.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to provide your feedback. It's important we learn about these experiences to help us improve in the future and your comments have been passed to our Management Team to review and learn from. Thank you

Posted 4 years ago

MX5parts is rated 4.6 based on 5,015 reviews