MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,244 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,244 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

Andre Doiteau

Anonymous

Graham Fitzgerald-scales

Jason Sinfield

MX5parts 5 star review on 26th April 2024

Adrian Codd

MX5parts 5 star review on 25th April 2024

Alexandru Forea

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toujours rien reçu, je trouve osé de venir me demander un avis sur un produit non reçu, peut être même non expédié.”

Helpful Report

Posted 2 years ago

Hi Pascal - we apologise that you haven't yet received your order, if you require any further tracking updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I buy something 2 times you guys didn’t approved me”

Helpful Report

Posted 2 years ago

Hi Anil - we are sorry to learn it sounds like you are having issues with placing an order, please could you email us at sales@mx5parts.co.uk to provide some more information on the issues you are experiencing so we can help resolve them. Thank you MX5parts

Posted 2 years ago

“Livraison trop longue aucune explication pour le montage de certaine référence, et la mauvaise surprise taxes de douane qui n'est Pas indiquée sur le site ou mal expliqué c'est la dernière fois que je commande sur MX5PARTS”

Helpful Report

Posted 2 years ago

Hi there - we are sorry your delivery took longer than expected. If you do require any additional information or help in assembling your parts please contact us at sales@mx5parts.co.uk and we would be delighted to assist you. Thank you MX5parts

Posted 2 years ago

“Tracking doesn't work. Order has not been delivered yet. Extremely poor service”

Helpful Report

Posted 2 years ago

Hi - we are sorry you are having trouble tracking your order, please could you contact sales@mx5parts.co.uk and advise them of your order number and we'll look into this further. Thank you

Posted 2 years ago

“This arrived as a bag of bits not fully assembled as per picture on your website. Garage seriously unhappy as am I.”

Helpful Report

Posted 2 years ago

Hi Barbara - we have notified our customer services team about your feedback who will be in touch to discuss this with you. Thank you MX5parts

Posted 2 years ago

“I have not received my goods”

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Posted 2 years ago

Hi Michelle - we are sorry your order hasn't yet landed, if you require any further tracking updates, please don't hesitate to contact us at sales@mx5parts.co.uk - we apologise for any inconvenience the delay has caused. Thank you

Posted 2 years ago

“I have not received the bar….”

Helpful Report

Posted 2 years ago

Hi there - we are sorry your order hasn't yet arrived, if you require further tracking updates please don't hesitate to contact us at sales@mx5parts.co.uk - thank you!

Posted 2 years ago

“Website is fine, but customer service over the phone is lacking. Got the feeling from the operator like he didn't care for my business and lead time for a product not in stock was too long (6 months). So with that the order was cancelled. I did get speaking to a more helpful technical advisor when looking for parts but despite being put over the same question two times he insisted that his information was correct. It was in fact found to be wrong after further investigation. So all in not a great experience.”

Helpful Report

Posted 2 years ago

Hi Nick - we are disappointed to learn that you didn't have a great experience with us and it sounds like you were given the incorrect information, for which we apologise. We can assure you your custom is important to us and we have passed your comments to our management team to be aware of. If there is any additional info you would like to send us regarding the technical question you were discussing please email us the information you were given to sales@mx5parts.co.uk and we'll look into this further. We apologise again for any inconvenience your experience with us caused and hope we can continue to be of service again to you in the future. Thank you MX5parts

Posted 2 years ago

“I have yet to receive the light unit ordered.”

Helpful Report

Posted 2 years ago

Hi Des - we are sorry to learn your order hasn't landed yet, if you do require any further tracking updates don't hesitate to contact us at sales@mx5parts.co.uk - thank you.

Posted 2 years ago

“I sent two emails about a return and I have npt got a answer yet could you please contact me so I can organise a refund on part of my order”

Helpful Report

Posted 2 years ago

Hi Luke - apologies that you haven't yet had a response to your emails, we have asked our customer services team to look into this immediately and contact you. Thank you

Posted 2 years ago

“Part still yet to arrive”

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Posted 2 years ago

Hi Matt - apologies your order hasn't yet arrived, if you require any further tracking updates please don't hesitate to contact us at sales@mx5parts.co.uk - thank you.

Posted 2 years ago

“Still no answer to my emails, only if I leave a bad review like this one. Also they dont want to get me a refund, 0 information about my order. If you are from outside UK, please avoid buying from this company.”

Helpful Report

Posted 2 years ago

Hi Joel - your item was despatched from us to Spain on the 17th January via our Royal Mail service, this can take 2 to 3 weeks at present to arrive therefore we would expect this to arrive within the next week. Apologies for the delay on the order. We have also checked our emails and unfortunately can't see an email from you therefore if you would like to resend this to sales@mx5parts.co.uk we will make sure it gets picked up straight away. Thank you MX5parts

Posted 2 years ago

“haven't received the item ordered after 3 weeks and couldn't obtain any response from the store to my emails regarding the matter”

Helpful Report

Posted 2 years ago

Hi Rui - we are sorry to learn that your order hasn't arrived yet, we can see from our records that this was dispatched on the 29th December, therefore given that international orders now take a little longer. combined with delays caused by the new year bank holiday, this should land in the next few days. Please do contact us again at sales@mx5parts.co.uk in a few days if it doesn't arrive. We are also sorry that you haven't had a response to your messages, we have however been through all of our email inboxes and unfortunately can't locate your emails, therefore please do resend them to sales@mx5parts.co.uk if we can be of further assistance. Thank you MX5parts Team

Posted 2 years ago

“Didn't even arrive”

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Posted 2 years ago

Hi Matt - we are sorry your order hasn't arrived, we have notified our Customer Services team to look into this and contact you with an update on what has happened. Apologies for the inconvenience. Thank you

Posted 2 years ago

“They sent the package without tracking number. I don't know where is the package.”

Helpful Report

Posted 2 years ago

Hi there - if you do require any further assistance with your order please contact us at sales@mx5parts.co.uk - thank you

Posted 2 years ago

“Disse que demorava de 3 a 5 dias úteis, já passaram 7 e ainda não chegou a encomenda”

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Posted 2 years ago

Hi Manuel - we are sorry your order hasn't yet arrived, please do contact us at sales@mx5parts.co.uk if you require any further assistance. Thank you

Posted 2 years ago

“After 10 days from confirmation of the order, I still have not received it”

Helpful Report

Posted 2 years ago

Hi there - your order was sent out from us on the 29th Dec, therefore given the bank holiday weekend was straight after this date and the parcel is being sent to Spain, please allow a few extra days for this to arrive as we believe it will land in the next few days. Thank you.

Posted 2 years ago

“The order didnt arrived yet.”

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Posted 2 years ago

Hi there - if you require any additional tracking information about your order please do contact us at sales@mx5parts.co.uk - thank you.

Posted 2 years ago

“Aun no me ha llegado el producto, no se cuando llegará, lo compre el día 13 de diciembre y según su política envíos pone 5 dias...”

Helpful Report

Posted 2 years ago

Hi Cristian we are sorry your order hasn't yet arrived, it should arrive shortly but if you require any further assistance please do contact us at sales@mx5parts.co.uk - apologies for any inconvenience. Thank you

Posted 2 years ago

“Ordered about 3 weeks ago. Items still not showed up. Not impressed - should have said out of stock on site instead of keeping me waiting for you to re-order…”

Helpful Report

Posted 2 years ago

Hi James - we are sorry for any inconvenience that has been caused, if you do require any further updates regarding the status of your order please do contact us at sales@mx5parts.co.uk. Thank you

Posted 2 years ago

MX5parts is rated 4.6 based on 4,244 reviews