MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Déçu pièces commandées le 5/09 10jours ce sont écoulés toujours pas de Livraison pas de suivi de livraison il faut attendre 30 jours ouvrés pour faire valoir un colis perdu Ma voiture est immobilisée pendant ce temps”

Helpful Report

Posted 2 years ago

Hi Gregory - we are sorry your order hasn't yet been received. It was despatched on the 5th of September however due to a combination of Royal Mail strikes and longer lead times on European deliveries we anticipate this will take 2 to 3 weeks to land. We apologise for any inconvenience this causes. Thanks MX5parts

Posted 2 years ago

“Hi, recently I've made two orders, since I live outside of the UK the packages were stuck in customs, and I had to pay a big fee just for them to come to Portugal, but that's acceptable, I'm very disappointed with my purchase and mx5parts because when the package finally came today (September 15th ,2022) it came with the invoice of the big order I made, but with the items of the second small order I did the same day, soo basically I don't know where are the parts I ordered, soo now what? I tell that the package was not delivered and they send me another one? Soo I have to pay another 300€ for it to leave customs? I'm very disappointed with the service and the delivery.”

Helpful Report

Posted 2 years ago

Hi Jos Apologies for the issues you are experiencing with your orders, we've spoken to the courier and it looks like they switched the invoices round by accident when they were dispatched. The second parcel with the big order is in Portugal and is still going through customs and should be delivered soon. You will now get a second customs charge for the lower amount but the larger order will be delivered, so overall you will pay the same amount in VAT and duty. We apologise for the inconvenience and the mix-up. If you require any further details don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 2 years ago

“J'ai payer en plus 10€ de frais de douane donc je ne suis pas satisfaite pour une pièce a 8 € plus 8€ de frais de port plus 10€ de douane ça revient cher le bout de plastique ??? Cordialement Laurent lemaire”

Helpful Report

Posted 2 years ago

Hi Laurent - we are sorry that the customs fees paid made your part expensive, but of course we don't charge VAT for relevant international orders and customs charges are out of our control unfortunately. We do however hope you are now enjoying your part. Thank you MX5parts

Posted 2 years ago

“I didn't receive the order yet still waiting”

Helpful Report

Posted 2 years ago

Hi Alvaro - we are sorry this hasn't arrived as yet but can confirm that your order was dispatched on the 22nd August via Royal Mail to Spain therefore it is on its way and should land in the next week or so as orders are currently taking about 2 to 3 weeks to arrive. We apologise for any inconvenience. Thanks MX5parts

Posted 2 years ago

“Hello, Very very hangry : at the delivery, I had the very bad surprise to pay a « taxe de douan » of 45€ to get my package. It was Not specified at the ordre. I am filing a complaint. Best regards Philippe”

Helpful Report

Posted 2 years ago

Hi Philippe - we are sorry you are disappointed in the tax charges you had to pay, these aren't charges that we control unfortunately and are set by the destination country's import duties department. We don't charge VAT on our orders for certain countries hence the import duty charge. If we can be of further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 2 years ago

“ho effettuato 3 ordini e non ho ancora ricevuto niente. mi spiace”

Helpful Report

Posted 3 years ago

Hi - we are sorry your orders haven't arrived, we are looking into this for you. Thanks MX5parts

Posted 3 years ago

Hi Maurizio - your 3 orders were all despatched on the 5th July via Royal Mail and can take 2 to 3 weeks to land therefore we expect that they will arrive very soon. Please do contact us at sales@mx5parts.co.uk if you require further assistance. Thanks MX5parts

Posted 3 years ago

“I haven't received the item yet”

Helpful Report

Posted 3 years ago

Hi Ilias - we are sorry your order hasn't yet arrived, this was posted on the 4th July via our Royal Mail service so expect it to land very soon. Please keep an eye out for an email from the courier to pay the import duties that will be required for the parts to clear customs. Thank you MX5parts

Posted 3 years ago

“Parts not in stock still waiting and I have a track day coming up”

Helpful Report

Posted 3 years ago

Hi Ian - apologies your parts haven't yet arrived, if you do require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 3 years ago

“Very bad service. Exhaust manifold comes with bad welded coupler for egr pipe which I think it’s done intentionally so the customers purchase the egr delete kit. And the customer service trying to convince me that the egr pipe on my car was wrong which I repeatedly told him that was the same with what he was showing me. If I had the right tools to uninstall it easier from my car i would definitely return it.”

Helpful Report

Posted 3 years ago

Hi Eris - we are sorry to learn you have not had the best experience with us on this occasion, we have notified our management team of your feedback to help improve our service in the future. Thank you MX5parts

Posted 3 years ago

“Parts from USA came to me faster Tham from this side…”

Helpful Report

Posted 3 years ago

Hi - we are sorry there was a delay with your order but hope you are now enjoying your new parts. Thanks MX5parts

Posted 3 years ago

“Horrible got my item and was charged a lot on import taxes it does say it in very small writing on the terms and conditions but when talking to customer support they were. Extremely rude and not understanding at all”

Helpful Report

Posted 3 years ago

Hi there - we are sorry to learn that you didn't have the best customer experience with us on this occasion and have noted your feedback, we apologise for any inconvenience. Thanks MX5parts

Posted 3 years ago

“I ordered a part 11 months ago, I have not received it yet, I have contacted mx5parts and they tell me to contact them by email, I have sent several emails with no response. When I call, they keep saying that they have no emails and would not give me a solution. I keep trying to get the part with no success. £78 in the bin. I have ended up buying it again.”

Helpful Report

Posted 3 years ago

Hi Eduardo - we are sorry to learn you haven't had the best experience with us however our delivery tracking details show your order was despatched on the 1st June and was collected from the Post Office on the 8th June. If you therefore require any further assistance with your order please don't hesitate to contact us at sales@mx5parts.co.uk

Posted 3 years ago

“Sorry I did not receive the part that I purchase that is a battery for a mk1 mx 5”

Helpful Report

Posted 3 years ago

Hi Michel - sorry to learn your part hasn't arrived yet, we can see it is currently in the sorting Hub in France awaiting import duty payment. Our customer services team will contact you with the details you require to contact the relevant people to pay the duty along with the tracking information. Thank you MX5parts

Posted 3 years ago

“I’m still waiting for it”

Helpful Report

Posted 3 years ago

Hi there - your parts should be arriving soon, if you require any further updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 3 years ago

“Ordered a part 11 days ago and still not received it. Was told it was posted 6 days ago. Pidgeon courier? Won't be using them again.”

Helpful Report

Posted 3 years ago

Hi Alex - we are sorry that your order has taken longer than planned to arrive and for any inconvenience this has caused, if you do require any more updates please do contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 3 years ago

“Product I bought from this company was good, no issues. However the after sales service surrounding the follow up of my delivery was abysmal. Bryan at mx5 parts could not be more disingenuous and unhelpful if he tried. I ordered part on 13th April & I finally received it on 28th April, despite paying for p&p extra. When I asked about the delay mx5 parts (Bryan) did not offer to assist in chasing the delay, simply stating it’s the courier. Very poor customer service, think twice before ordering just incase you need and after sales service/assistance”

Helpful Report

Posted 3 years ago

Hi Rod - we are sorry to learn you haven't had the best shopping experience with us on this occasion. We do value your feedback and for bringing it to our attention who you spoke to. We use all constructive comments like this to work with all of our team to help us improve our customer service and we hope we can be of service to you again in the future. Thanks MX5parts

Posted 3 years ago

“Thinking of not using you any more ,I've spent quite a bit of money with you over the years. Your great at getting stuff sent out but as soon as there's a issue it turns and I don't like the attitude I've received on a couple of occasions. I sent my recent order back due to poor quality yet haven't received a refund for me having to pay the return postage,its cost me for you shipping out a poor standard part. That's poor,very poor .”

Helpful Report

Posted 3 years ago

Hi Richard, we are sorry to learn you feel we haven't got our service quite right of late. We of course respect your feedback and have made sure our management team are aware of your comments to help us improve our service in the future. Thanks MX5parts

Posted 3 years ago

“Items out of stock, oil and filter, yet easily available via other retailers. Cancelled order.”

Helpful Report

Posted 3 years ago

Hi Ellis - we are sorry we were unable to fulfil your order on this occasion. We hope to be of service again in the near future. Thanks MX5parts

Posted 3 years ago

“I haven't received my parcel”

Helpful Report

Posted 3 years ago

Hi William We are sorry you haven't received your order as yet, this is being delivered via Royal Mail and was despatched on the 19th April therefore we expect this to land with you very soon. If you do require any more updates, please don't hesitate to contact us as sales@mx5parts.co.uk Thanks MX5parts

Posted 3 years ago

“Despite someone being in the delivery address, the courier company delivered it to a different address Yes as specified the delivery drivert obtained a signature as specified But what is the point of a signature if the courier company delivers it where they like”

Helpful Report

Posted 3 years ago

Hi Nick - sorry that our courier partner didn't get your delivery spot on and we respect your frustration. We have fed back your comments to them. Thanks for bringing it to our attention. MX5parts

Posted 3 years ago

MX5parts is rated 4.6 based on 5,015 reviews