MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,177 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,177 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 26th April 2024

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’be ordered original wheel cap and it was broken, looking into the package it’s hardly imagine it was broken by shipment”

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Posted 1 year ago

“Still waiting for delivery!!”

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Posted 1 year ago

Hi Martin - we can confirm that we received your request to cancel your order which has been actioned. Thank you MX5parts

Posted 1 year ago

“Purchased a chrome aerial base cover as I already had a chrome petrol cover and wanted to balance the two sides off. Looks very elegant and not difficult to install, surprised at how a small part makes a big difference to overall appearance of the car. Quality of the part is acceptable but a little flimsy ; main point of contention is the price which I think is too high. Would have merited 5 stars overall but for the price.”

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Posted 1 year ago

Hi there - we are pleased to learn you like your new petrol cover, regarding the price we try to make all parts as competitive as possible, especially amid rising supplier prices. We hope we can be of assistance on your next project. Thanks MX5parts

Posted 1 year ago

“As I'm in the EU, I'd like the option to have a tracked delivery with UPS or similar. Still waiting for any form of notification from customs on my last order.... could be anywhere :-(”

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Posted 1 year ago

Hi Daniel - thank you for your feedback and we appreciate your request for tracking information for international orders. We can confirm this was despatched to Denmark on the 20th May via Royal Mail therefore we hope this should land with you very soon. Please don't hesitate to contact us at sales@mx5parts.co.uk should you require any further assistance. Thanks MX5parts

Posted 1 year ago

“MX5 Parts offers a wide range of interesting MX5 products. The website is clear and products can easily be found. Prices are reasonable in comparison. But, and here comes something that MX5 Parts is not responsible for: consequences of buying in UK after Brexit. Imports Charges, and quite high too. These charges off set the reasonable price points of products. I may have to reconsider buying UK in comparison buying within EU. Sorry guys, but that is how it is. Blame good old Boris...”

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Posted 1 year ago

Hi Olav - we appreciate your comments and unfortunately you are correct that the import charges are out of our control and aren't charges set by ourselves. We of course hope to continue to be of service in the future but understand your position. Thanks MX5parts

Posted 1 year ago

“The range of accessories and parts is good, and many are of good quality at a reasonable price. Some of the cheaper bits, especially interior, are below standard. I recently bought a boot rack and a style bar. No instructions were included, and the latter does not appear to be for my model. They ignored my first email and later denied receiving it. Trust me, they got it. Then they responded to my second by attaching instructions for the rack, but not the bar. Pity. This type of thing is easy to fix.”

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Posted 1 year ago

Hi Robert - we are sorry our communication hasn't been on point with your order. We have asked our customer services team to reach out to you with information regarding fitting the style bar. Apologies for the inconvenience. MX5parts

Posted 1 year ago

“Parts and service Was brilliant as always, How ever order placed Friday Carrier did not work Sat or Sunday so got Parts Monday”

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Posted 1 year ago

Hi Ian - we are pleased you love your parts and thanks for recognising the service you received, much appreciated. MX5parts

Posted 1 year ago

“Products, prices absolutely fantastic but get your delivery and customer service right! Slow delivery of my goods, poor excuse of busy Easter sale given no apology!”

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Posted 1 year ago

Hi Sundeep - thank you for your review and your feedback, we do note all comments and are working hard to improve our customer service going forward. Thanks MX5parts

Posted 1 year ago

“Site is great but phone advice was poor. One part was out of stock and was told to keep checking site for availability to order. But you can order on the site and part is sent when in. Very poor advice and also less than enthusiastic attitude.”

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Posted 1 year ago

Hi Mike - we are sorry to learn you haven't had the best shopping experience with us for which we apologise and aim to offer better service going forward. Thanks MX5parts

Posted 1 year ago

“Ordered a battery. Which I would have expected to be delivered within a couple of days . It arrived on the 7th day after placing the order in my opinion this was not good enough .”

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Posted 2 years ago

Hi - we apologise for the slower delivery than expected on your order, this was due to increased demand over the Easter period, we apologise for any inconvenience this caused and hope we can be of service again in the future. Thanks MX5parts

Posted 1 year ago

“Haven’t used the product yet but the delivery was very very slow particularly considering the postage cost for such a small item.”

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Posted 2 years ago

Hi Martyn - we apologise for the slower delivery than expected on your order, this was due to increased demand over the Easter period, we apologise for any inconvenience this caused. Thanks MX5parts

Posted 1 year ago

“all parts are fine but delivery was not that quick and the tracking information was not kept up to date.”

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Posted 2 years ago

Hi David - thank you for your feedback, we are speaking to our couriers about your comments to help improve our service in the future. Thanks MX5parts

Posted 1 year ago

“Ordered part took a week to be delivered, despit paying £9 postage. Additional issue was that parcel was delivered to the wrong address, courier copmany at fault...”

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Posted 2 years ago

Hi Martyn - sorry things didn't go as planned with your delivery, we have spoken to our courier to regarding your specific comments for which they also apologise. We hope to be of service again in the future. Thanks MX5parts

Posted 1 year ago

“New customer and new MX5 owner. Great selection of parts on easy to navigate website. Happy with parts I ordered. 3 stars though as I ended up 3 different orders and paying postage 3 times when all were dipsched to same address. My bad I guess as placed 3 orders due to increased list of must haves and new car excitement, but when I placed 3rd order and asked you via email to bundle and refund postage was simply told sorry can't do that due to ordering separately. Maybe consider customers first, I mean you could offer a 10% discount or voucher for next order.”

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Posted 2 years ago

Hi Darren Firstly thank you for becoming a customer of MX5parts and we are sorry to learn you didn't have the best experience with us. We appreciate and understand your feedback and of course we want to offer the best service possible, however, due to the volume of orders over our offer period, your 2 separate orders were in fact in separate fulfilment batches which is why it wasn't possible to match the two together, but agree not being able to meet your request must have been frustrating. We hope we can be of service again in the future. Thanks MX5parts

Posted 1 year ago

“Would be 5 stars apart from having to pay delivery on each individual item, whilst all are posted in one package. Feels like sharp practice.”

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Posted 2 years ago

Hi Mel - we are sorry that you feel our delivery prices haven't followed the best charging practice. However, we have double-checked your invoice on our system and can only see one delivery charge covering the 2 items that you purchased. If however there are any other charges on your bill relating to your delivery please don't hesitate to send them to us at sales@mx5parts.co.uk and we will, of course, look into this straight away. Thanks MX5parts

Posted 2 years ago

“Probably for the best if I don’t write a review right now as I have been charged for parts but apparently you don’t have them in stock. Eagerly awaiting an update. Many thanks.”

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Posted 2 years ago

Hi Hugh - we have sent you an email to explain why this has happened. Thanks MX5parts

Posted 2 years ago

“Great items, ok prices. Main sponsor for mx5 owners club but no discounts for members!”

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Posted 2 years ago

Hi Dave - thanks for your feedback and we take your comment on board. Thanks MX5parts

Posted 2 years ago

“Purchased once, but called twice, first chap very helpful, second time I called the response was arrogant, rude and no help whatsoever”

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Posted 2 years ago

Hi Mike - our apologies that the customer service on your second call wasn't as we'd hoped. Please do let us know if your query is still unanswered which you can do by emailing us at sales@mx5parts.co.uk. Sorry for any inconvenience. Thanks MX5parts

Posted 2 years ago

“Good parts, delighted that you’re there to help us keep our 5’s alive. However I’m waiting over 10 days for my most recent order to be delivered to Ireland”

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Posted 2 years ago

Hi - we are sorry your parts haven't landed yet, unfortunately even 15 months down the line, international orders continue to face custom hold-ups post-Brexit and deliveries can often take 2 to 3 weeks. If you do require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I have bought parts from MX5parts over the years. I don’t normally fault them. For my most recent purchase, importing a radiator from UK to France, I have had a rotten time gauging the estimated delivery date which no person or app was able to provide accurately (MX5parts, their chosen logistics handlers, the postal services moving the parcel). I’m fairly sure it’s because of Brexit, there’s some delays because of new procedures. The packaging wasn’t the best, the top of the box was open on delivery, originally closed by large staples, without tape. Inside, the part was held in place with two thin polystyrene supports, no other protective wrapping. Thankfully there were no loose parts in the order.”

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Posted 2 years ago

Hi Lois - thanks for your feedback, unfortunately, post Brexit we continue to have issues with international delivery times and speed, something that we are constantly monitoring and working with our delivery partners on. With regards to the comments on the quality of the packaging this is something we will look into to help improve our service in the future and we will make our courier aware of the condition upon arrival. We hope we can be of service for your next project. Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 4,177 reviews