MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,177 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,177 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 26th April 2024

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts not in stock 😒”

Helpful Report

Posted 1 year ago

Hi Andrew We apologise the parts you were after are not in stock, we hope to have them available very soon. Sorry for any inconvenience this has caused. Thanks MX5parts

Posted 1 year ago

“Good quality on time”

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Posted 1 year ago

Hi Tom Great to learn you were happy with the quality and delivery of your parts. Thanks MX5parts

Posted 1 year ago

“surpris d'être obligé a la réception de payer un montant de 24 euros de taxe, ce qui augmente la facture et viens en concurence avec des fournisseurs en france; est ce dut au brexit,?? si oui je ne commanderai plus au ROYAUME UNI; CORDIALEMENT DANIEL BAILLY”

Helpful Report

Posted 1 year ago

Dear Daniel, thank you for taking the time to provide us with feedback about your experience with MX5parts. We are sorry to learn that you incurred additional customs charges, however, no VAT is charged for on relevant international orders, and post-Brexit international orders are indeed subject to local customs charges. We are sorry for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Ordering the product (a Panasonic battery) was easy and the shipment to Spain took about a week. I received multiple updates from the courier company, and the battery was finally delivered one day after the indicated date (that's OK). As expected, I did not pay UK VAT but was charged a 21% sales tax in Spain. The only surprise was that in addition to the sales tax, there was an extra Customs fee of about 20€. Buyers from the EU should be aware of these Customs charges, which I could not find in the Terms and Conditions in the MX5parts webpage. Other than that, everything was OK.”

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Posted 1 year ago

Hi Juan Thank you for your feedback and for sharing your experience and we hope the battery is now safely fitted to your MX5. Thank you MX5parts

Posted 1 year ago

“The main problem I had was identifying a part on the website which seemed a bit misleading. I got it wrong twice! The guys on the phone were great at sorting out the issue though!”

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Posted 1 year ago

Hi Nigel Thanks for the feedback we appreciate your comments and pleased we could sort it out in the end. Thanks MX5parts

Posted 1 year ago

“The parts received are excellent. But somebody fell asleep in the warehouse. I ordered fog lights and a pair of fog light bezels. It appears that nobody realized the fog light package included the switch as the website indicated. A separate switch was sent and billed. But the fog light package was billed separately with the cost of the switch deducted. Bottom line: I received a free extra switch that I will be returning. Also, instead of receiving the fog light bezels, I received a set of four air vent bezels. Your orders department has taken care of that. Thank you. I would not hesitate to order from MX5parts again because I'm confident that such errors cannot be a regular occurrence. But it does make me wonder.”

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Posted 1 year ago

Hi Eugene We apologise for the issues that you experienced with your order and for your feedback which we appreciate. We hope we can be of service on your next project. Thank you MX5parts

Posted 1 year ago

“Bought rear brake pads and rotors, good value £90 and good description on the website. Shipped to Ireland paid shipping etc. Got a bill from DHL then for €53. Should have payment at checkout so no surprises.”

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Posted 1 year ago

Hi Ken - we are sorry to learn of the charges you have been faced with. Unfortunately, these are out of our control and are set by the local country's customs department. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Ok, 10/10, info and communication and technical support But too long delivery time, despite the fact that the shipment leaves your facilities immediately. Suggestion: explore other means of shipping that are much faster in delivery. This is the reason for my rating. Reception time. Everything else ok..”

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Posted 1 year ago

Hi Vicens We are sorry that your delivery took longer than expected to arrive, we have been experiencing delays to deliveries due to the UK mail strikes. We are glad you are now enjoying your parts. Thank you MX5parts

Posted 1 year ago

“It is unbelievable, that the people over there in England voted for 23£ customs duty, so a 35£ product will cost you 58£ (!) end of the day. I am not happy - not one bit.”

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Posted 1 year ago

Hi Thank you for your feedback and we appreciate your viewpoint. Unfortunately customs chargers are out of our control and of course we do not charge VAT on international orders where applicable. We apologise for any inconvenience the external charges have caused. Thank you. MX5parts

Posted 1 year ago

“I can only assume MX5parts business like many others is being adversely affected by Royal Mail Industrial action. My order was recorded as despatched on 30 November 2022 using 1st class mail but it still hasn't been received by the 10th of December. Only wish an alternative courier could have been used. A lot of business will be lost to Amazon which has very clearly sorted distribution issues.”

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Posted 1 year ago

Hi Eric We are sorry that your order took longer than expected to arrive, but can now see that it was delivered on the 12th - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Still have not received the parts yet Most unlike MX5 parts”

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Posted 1 year ago

Hi We are sorry that your order is taking longer than expected to arrive and thank you for also contacting our customer services team who have also been assisting you with the tracking of your order. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“My order took a long time to arrive (due to RM disruption) I suppose. There was no response to my email from sales team.”

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Posted 1 year ago

Hi We are sorry that your order took longer than expected to arrive and that you did not receive a timely reply to your email - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“Thrilled with the product, but it took an awful long time to arrive, that's before royal mail strikes”

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Posted 1 year ago

Hi Geoffrey Apologies for the delay in your order arriving, this was dispatched on the 25th of November but did take 10 days to arrive. Apologies again for the inconvenience. Thank you MX5parts

Posted 1 year ago

“Haven’t received part yet as was out of stock. Would be 5 star based on past experiences”

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Posted 1 year ago

Hi Robert Apologies that the item was out of stock, we are working hard to get this in stock asap and shipped to you asap. We appreciate your loyal custom. Thanks MX5parts

Posted 1 year ago

“Efficient and knowledgable”

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Posted 1 year ago

Thank you for the feedback Michael - we are pleased to have been of service. Thank you MX5parts

Posted 1 year ago

“It has not been received yet”

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Posted 1 year ago

Hi Lisa We are sorry your order has not yet arrived which we hope should land in the next few days. If you require any further status or tracking updates please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Ho, my parcel no. 3313996 as of today is still not delivered. is it possible to check where the package is? Best regards Fabio Palone”

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Posted 1 year ago

Hi there - this was despatched on the 28th October via Royal Mail therefore this should arrive in the next few days. Thank you MX5parts

Posted 1 year ago

“I bought a part from MX5parts but had a few issues and emailing the company I was met with a very passive aggressive person who took nothing that I said on board and made me feel awful. Not a pleasant experience”

Helpful Report

Posted 1 year ago

Dear Mrs McGuire We apologise that you feel the experience you received was passive-aggressive and of course, this isn't the feeling we'd hope you'd take away after buying from us. We have reviewed the correspondence that was sent and we would like to reassure you we weren't trying to pass the buck to blame Royal Mail as to why your order didn't arrive until Wednesday after ordering it on Saturday. Howeverm, we unfortunately don't have a Royal Mail collection at the weekend, therefore it was collected at the earliest opportunity on the Monday, and unfortunately the strike on Tuesday meant your order didn't arrive until Wednesday. We hope that this information helps to reassure we do take all feedback on board and value you sharing your experiences with us that we use to help us improve in the future. Thank you MX5parts

Posted 1 year ago

“Plazos de entrega demasiado largos.”

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Posted 1 year ago

Hi Narcis - we are sorry that your delivery took longer than expected to arrive and apologies for any inconvenience. Thanks MX5parts

Posted 1 year ago

“Has been 10 days since shipped and still haven’t received package.”

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Posted 1 year ago

Hi Timothy We are sorry your order hasn't yet landed, it was despatched from us on the 12th of September to the USA via Royal Mail and orders are currently taking 3 weeks on average to arrive, therefore we anticipate this will land in the next week. We apologise for the inconveneince. Thanks MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 4,177 reviews