MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Maybe it’s not possible, but I like to have the consignment number.”

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Posted 1 year ago

Hi Stefan Sorry your international delivery hasn't yet arrived as they currently take 3 to 4 weeks to land. If you do require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“The parts came in good condition and work just fine, unfortunately the packaging was completely damaged upon arrival and the box was actually torn open which shows no care was given from the currier when handling the parcel. Luckily nothing inside was damaged. It did come very quickly which was good so came just in time to fix for the weekend event I was taking my car to.”

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Posted 1 year ago

Thank you for the feedback and sorry to learn that the package had not travelled well with the courier. We have noted this feedback and will let them know. We are also pleased to learn your MX5 was ready for the event. Thanks MX5parts

Posted 1 year ago

“Big selection of parts quick delivery only downside is cost of postage”

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Posted 1 year ago

Hi Shaun - thanks for the feedback and your comments, we are also pleased to learn that your parts arrived quickly. Thanks Andy

Posted 1 year ago

“Good service but only received half my order waiting for stock but no info”

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Posted 1 year ago

Hi Len - you should receive our weekly stock update emails, however if you do require any additional information please do not hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“As everybody else”

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Posted 1 year ago

Hi Olof - if there are specific points you would like us to be aware of, please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Not used yet unable to comment. Star rating irrelevant. .”

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Posted 1 year ago

Hi - we are sure your order will be with you very soon. Thanks MX5parts

Posted 1 year ago

“order parts not recieved now been told out off stock.”

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Posted 1 year ago

Hi Andrew - we are sorry your parts are out of stock, we hope that they will be back in stock very soon. Thanks MX5parts

Posted 1 year ago

“Long delivery time for this order. You should start a wearhouse in the EU.”

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Posted 1 year ago

Hi Per-Erik We are sorry that international orders now take longer than expected - your suggestion is a very good one. Thanks MX5parts

Posted 1 year ago

“Unfortunately my order has still not been fulfilled! However, MX5parts have kept me informed.”

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Posted 1 year ago

Hi Paul We are sorry your order is out of stock but pleased to know you are getting our status updates. Apologies for the delay and inconvenience. Thanks MX5parts

Posted 1 year ago

“I enjoy your service and have ordered many parts from you. The only negative thing I can say is the lack of tracking on overseas orders. I paid the import tax a week ago and have no clue on the whereabouts of my order.”

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Posted 2 years ago

Hi Karl Thanks for your feedback and appreciate your comments and understand your point of view. We use Royal Mail for international deliveries as other couriers become very expensive. Please do reach out again in around 7 days to sales@mx5parts.co.uk if your part hasn't arrived. Thank you MX5parts

Posted 2 years ago

“Ordering, delivery, and packaging all great, delivered to France no problem! However, I did email a technical question (twice) and never got a reply so three stars only”

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Posted 2 years ago

Hi Simon - sorry you never received our reply, we have checked with our customer services team and it was emailed 6th June at 11.33am, could the reply have gone into your spam folder by any chance? Thank you MX5parts

Posted 2 years ago

“Staff not very helpful on the phone and over priced sometime cheaper to get it from Mazda direct”

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Posted 2 years ago

Hi We are sorry to learn that you didn't have a great experience with us on this occasion, we will feed your comments back to the team to help us improve in the future. Thank you MX5parts

Posted 2 years ago

“Difficult to review as part has not been delivered”

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Posted 2 years ago

Hi Stephen - we are sorry your order is taking longer than normal, if you require any assistance tracking your delivery please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“You don't seem to stock a lot of the items advertised. Simple things like a mk1 cam cover gasket(that doesn't leak). The parts that are out of stock take an age to be replenished.”

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Posted 2 years ago

Hi Mark We appreciate your feedback and please be assured we do everything we can to keep as many parts as possible in stock, which includes sourcing parts internationally. We apologise for any inconvenience out-of-stock parts may have caused. Thank you MX5parts

Posted 2 years ago

“Attendo ancora la merce acquistata”

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Posted 2 years ago

Hi Mauro - international orders currently take 2 to 3 weeks to arrive, we apologise for the delay and any issues this causes. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“Orders always delivered on time. Always lots of products out of stock which is annoying.”

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Posted 2 years ago

Hi Stephen - thank you for your feedback, we continue to work hard to make sure we have as many products in stock as possible at any given time. Thank you MX5parts

Posted 2 years ago

“Unfortunately with Gt. Brittan outside the E.U. custom changes and clearance have been introduced in Ireland and I have not yet received my parts.”

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Posted 2 years ago

Hi Pat - we are sorry that your parts haven't yet arrived and apologise for the inconvenience as international orders do now take longer than normal. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I have recently purchased goods from Mx5 Parts. The parts came three working days after a bank holiday weekend, which is ok!. However product stock level’s are low and the website is not always accurately kept up to date. I did ring to buy more parts and was met with a less than helpful chap who couldn’t wait to get me off the phone. It’s such a shame because so many people in the MX5 community have had positive experiences with this supplier. Maybe I contacted them at the wrong time. ☹️”

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Posted 2 years ago

Hi Vic We are sorry that you didn't have the experience we would expect you to have when shopping with us, we appreciate your feedback and hope we can be of service in the future. Thank you MX5parts

Posted 2 years ago

“Sono ancora in attesa, l'ordine non è ancora arrivato.”

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Posted 2 years ago

Hi Domenico - we apologise that your order hasn't yet arrived, international orders do now take longer than normal, however we expect this to arrive with you shortly. If you require further assistance please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“Nice service. But, for a purchase of 42£ (48€), I got the surprise to have to pay 28€ for the vat and the customs... argh...”

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Posted 2 years ago

Hi Lorenzo We are sorry to learn that you were faced with a customs charge, unfortunately, this charge is out of our hands and of course we do not charge VAT on relevant international orders. We are sorry for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 5,015 reviews