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MX5parts Reviews

4.6 Rating 4,231 Reviews

90 %

of reviewers recommend MX5parts

Company Reviews

Product Reviews

4.6

Based on 4,231 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 10th May 2024

MX5parts 5 star review on 9th May 2024

MX5parts 5 star review on 9th May 2024

MX5parts 5 star review on 3rd May 2024

Graham Fitzgerald-scales

MX5parts 5 star review on 2nd May 2024

MX5parts 5 star review on 26th April 2024

MX5parts 5 star review on 25th April 2024

Alexandru Forea

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, they stock great items, they sponsor the Mx5 owners club. But have NEVER to my knowledge given more than a 10% discount on any sale. No owners club discount code. Would like to see at least select items on sale on occasion for more than 10%. Your competitors do this and the owners club will keep going to them.”

Posted 2 years ago

Hi thank you for your feedback, the management team are aware of your comments and something they will take on board for future promotions. Thank you The MX5parts Team

Posted 2 years ago

“Have bought parts here before, usually very good however this time I have been waiting for around 2 weeks for a part I really need.”

Posted 2 years ago

Hi Christopher - we are sorry that your order is taking longer than normal to arrive, if you require any more updates please contact us at sales@mx5parts.co.uk - thank you

Posted 2 years ago

“Always prompt and very good delivery, however the prices for Shipping some of the items, even for something like paints are higher than other providers and have put me off in the past.”

Posted 2 years ago

Hi - we appreciate and understand your feedback, we always try to be as competitive as possible on both our products and delivery charges. We hope can be of service to you again in the future. Thank you

Posted 2 years ago

“I have found recently that some of your prices are ridiculously high. For example, charging £100 per side for the clips to hold a MK3 side skirt on when you can buy these for £3.50 from vehicleclips.co.uk is eye wateringly greedy. I also never feel that my custom is never wanted when I phone up. Whoever answers the phone is not the happiest individual on the planet.”

Posted 2 years ago

Thanks for your feedback, we have passed your comments to our products team to look into your feedback about the price variation. Please also be assured your custom is very much appreciated and valued and we hope to be of service again in the future.

Posted 2 years ago

“You are excellent and would have been top marks However the shortage of stock means I had to go elsewhere for so many parts and I would rather shop with you Kind regards Cliff”

Posted 2 years ago

Hi Cliff - sorry the parts you required were out of stock, we hope to be of service to you again in the future. Thank you

Posted 2 years ago

“Not bad on the whole,but you keep relisting parts to be in stock when they are never actually going to be in stock,ie side boot bag.”

Posted 2 years ago

Hi Mark - thanks for your feedback, we have passed this on to our customer services team for review to help improve how we list products in the future. Thank you

Posted 2 years ago

“Still awaiting items from last order”

Posted 2 years ago

Hi Martyn - we are sorry that your order is taking longer than normal to arrive, if you require any more updates please contact us at sales@mx5parts.co.uk - thank you

Posted 2 years ago

“Being in Australia I haven't got this item yet, I know it's hard getting things through atm. Have bought from you guys before and really appreciate this great service. Cheers Raph”

Posted 2 years ago

Hi Raphael - we hope that your order lands soon, however if you did need any further assistance please contact us at sales@mx5parts.co.uk and we would be glad to assist you. Thank you

Posted 2 years ago

“Knowledge base on the phone is not very helpful...standard response is fill in form. Need to be more proactive and helpful. Most good reviews mention quick delivery times, who cares. Want a tailored service. You have almost a monopoly on the parts bin, too complacent.”

Posted 2 years ago

Hi Theodoros - we are sorry to learn you haven't had the best customer experience with us, we have passed your comments on to our Management Team to help us improve in the future and we hope to be of service to you again. Thank you

Posted 2 years ago

“No answer because i am still waiting for my order trop the 16th of september!!!!out of stock.. wait and see”

Posted 2 years ago

Hi Galvez - we are sorry your order is out of stock, if you do require any more updates from us please contact us at sales@mx5parts.co.uk - thank you.

Posted 2 years ago

“Headlights arrived broken on 20/9/21 due to poor packing. Replacements arrived this morning intact as they had been individually wrapped in bubble wrap. I think you should do this when sending out anything glass.”

Posted 2 years ago

Hi Peter - thanks for your feedback which we take on board. We hope you now enjoy your headlights now the issue has been resolved. Thank you

Posted 2 years ago

“Calcolando che al prezzo complessivo bisogna poi aggiungere ulteriori 4,32 euro per la consegna, poiché UK è fuori dalla CE, il costo totale risulta troppo alto per un prodotto che non ne vale più do € 10,00”

Posted 2 years ago

Hi Alberto - we understand respect your feedback regarding courier charges, we always try to ensure our international charges are as competitive as possible. We hope we can be of service again in the future. Thank you

Posted 2 years ago

“Sorry but I didn't receive yet my order No #3248260. Date of order : 15 September 2021. Mx5 mk4 1x bumper reflector set. Please inform me about the current status. Best regards. Ioannis Aneziris”

Posted 2 years ago

“I like your service and what you have in stock for us Miata owners, but and there is a but. It was said the shipping would be 5-7 business days. It has now been 11 business days and my parcel has not arrived.”

Posted 2 years ago

Hi - we are sorry your parcel is taking longer than expected to arrive, if you require any further updates please do contact our customer services team at sales@mx5parts.co.uk - Apologies for any inconvenience this has caused. Thank you

Posted 2 years ago

“Still waiting the order, i do not feel comfortable whitout a tracking option Desp:1 Order Number: 3243638 Date Ordered : 17th August 2021 Date Despatched: 18th August 2021 Despatch Via : ShipTheory.RoyalMail”

Posted 2 years ago

“I used to buy parts for my mx5 and was always very satisfied with the service, however post brexit the shipping cost almost doubled to Malta, can't understand why as when shipped to Sicily, a couple of km away, shipping cost is much cheaper. This unfortunately makes it less viable to get parts from you guy. Other than that, I was always very satisfied with the order”

Posted 2 years ago

Hi Sinclair - we are sorry that the shipping costs are now prohibitive for you. We always try to keep the courier charges as cost-effective as possible and are representative of the costs we incur directly from the courier company. We hope we can be of service to you again in the future. Thank you

Posted 2 years ago

“Relatively eaay to fit once i had the old one out. The cigarette lighter and connections are a bit flimsy so I used my crimp connectors. Not sure its £80 price tag is justiifed but I wanted more storage and less cup holders and it does the job. The sliding top is a bit stiff but I will see how it wears in and spray some silicone lubricant on it. One other note it came with a small section of the tray corner broken off. I didn't realise until I had it installed. Luckily I found the piece in the packaging and was able to super glue it back on and it doesn't show otherwise I would have been sending it back.”

Posted 2 years ago

Hi - we are sorry to learn that you experienced a couple of issues with your products, we have made our management team aware to help us improve our service in the future. Thank you

Posted 2 years ago

“Before Brexit, I used to order parts from you and always enjoyed a good delivery service. Unfortunately, I am still waiting for the delivery of the parts ordered on August 27, with no view on when these will be delivered, in spite of immediately having paid the duties (including an admin cost of 15 € which BPost is charging). I understand that this is not in MX-5 Part´s hands, but I would recommend you using another partner for customs handling and delivery. The chosen partner BPost, is not really the fastest or most reliable company , unfortunately. Best regards, Mark”

Posted 2 years ago

Hi Mark - thank you for your feedback, we are committed to providing the best possible service and our shipping partners are constantly under review, especially post-Brexit. Our Management Team is aware of your feedback and will take it into account as part of their ongoing review process. We hope we can continue to be of service to you in the future. Thank you

Posted 2 years ago

“Stock missing after order thta existed at point of order. Frustrating especially as ours is a daily drive. At least another 2 weeks until any chance of being back on the road.”

Posted 2 years ago

Hi Ian - we are sorry things haven't gone to plan with your order and apologise for any inconvenience, if you do require any further updates please contact us at sales@mx5parts.co.uk Thank you

Posted 2 years ago

“Too expensive since brexit, but still need mx5parts”

Posted 2 years ago

Hi Cyril - we are sorry that there have been some price increases post-Brexit, we do however always try to keep our costs as competitive as possible. We hope we can continue to be of service to you. Thank you

Posted 2 years ago

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MX5parts is rated 4.6 based on 4,231 reviews