MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,230 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,230 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

Andre Doiteau

Anonymous

Graham Fitzgerald-scales

Jason Sinfield

MX5parts 5 star review on 26th April 2024

Adrian Codd

MX5parts 5 star review on 25th April 2024

Alexandru Forea

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great items, ok prices. Main sponsor for mx5 owners club but no discounts for members!”

Helpful Report

Posted 2 years ago

Hi Dave - thanks for your feedback and we take your comment on board. Thanks MX5parts

Posted 2 years ago

“Purchased once, but called twice, first chap very helpful, second time I called the response was arrogant, rude and no help whatsoever”

Helpful Report

Posted 2 years ago

Hi Mike - our apologies that the customer service on your second call wasn't as we'd hoped. Please do let us know if your query is still unanswered which you can do by emailing us at sales@mx5parts.co.uk. Sorry for any inconvenience. Thanks MX5parts

Posted 2 years ago

“Good parts, delighted that you’re there to help us keep our 5’s alive. However I’m waiting over 10 days for my most recent order to be delivered to Ireland”

Helpful Report

Posted 2 years ago

Hi - we are sorry your parts haven't landed yet, unfortunately even 15 months down the line, international orders continue to face custom hold-ups post-Brexit and deliveries can often take 2 to 3 weeks. If you do require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I have bought parts from MX5parts over the years. I don’t normally fault them. For my most recent purchase, importing a radiator from UK to France, I have had a rotten time gauging the estimated delivery date which no person or app was able to provide accurately (MX5parts, their chosen logistics handlers, the postal services moving the parcel). I’m fairly sure it’s because of Brexit, there’s some delays because of new procedures. The packaging wasn’t the best, the top of the box was open on delivery, originally closed by large staples, without tape. Inside, the part was held in place with two thin polystyrene supports, no other protective wrapping. Thankfully there were no loose parts in the order.”

Helpful Report

Posted 2 years ago

Hi Lois - thanks for your feedback, unfortunately, post Brexit we continue to have issues with international delivery times and speed, something that we are constantly monitoring and working with our delivery partners on. With regards to the comments on the quality of the packaging this is something we will look into to help improve our service in the future and we will make our courier aware of the condition upon arrival. We hope we can be of service for your next project. Thank you MX5parts

Posted 2 years ago

“Non ho ricevuto il materiale acquistato”

Helpful Report

Posted 2 years ago

Hi Marco - we apologise that your products have not yet arrived, international deliveries do now often take longer expected, however if you require any further tracking information please do contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

“On of the item the break handle is in fact not compatible with my car, which version is mx5 NC of 24/12/2010 version Euro5. The hol diamètre is too slall. Your item description is not precise enough.”

Helpful Report

Posted 2 years ago

Hi Pierre - thank you for the feedback and for bringing this to our attention, we have done further research today and have concluded that your comments are indeed correct. We therefore apologise for any inconvenience this has caused and have updated our product description accordingly. You are very welcome to return your product for a full refund, and if you wish to do so please contact us at sales@mx5parts.co.uk to let us know you are returning in. Please accept our apologies again. Thank you MX5parts

Posted 2 years ago

“I ordered a car part and £100.00 in gift vouchers for my husband's birthday. I had misunderstood the description of the vouchers and thought that there was an option to receive them electronically. I called to ask when this might happen after I placed the order online, and was advised this would be done via email on the next working day. This was incorrect information, and when I queried this it was denied this was ever said to me which left a bad taste and marred the gift as the package did not arrive in time for his birthday. Had I been given the correct information, I would have made arrangements to purchase another gift on the day. From the tone of the email I received, I guess the person thought I was trying to get 2 sets of vouchers, which was not the case at all.”

Helpful Report

Posted 2 years ago

Hi - we apologise if our Gift Vouchers have caused some confusion, currently, all vouchers that are purchased are sent out as hard copies for the recipient to then use online. We are however reviewing this to see how we can improve our gift voucher offering in the future. We would also like to reassure you that we never felt you were trying to obtain another set of Gift Vouchers free of charge. Thank you for supplying us with your feedback. MX5parts

Posted 2 years ago

“Great selection of parts but very expensive”

Helpful Report

Posted 2 years ago

Hi Micheal - we hope you are enjoying your parts. Thanks MX5parts

Posted 2 years ago

“I am still waiting delivery for the part, as not in stock so unsure why am receiving an email to review!!!!”

Helpful Report

Posted 2 years ago

Hi Stephen - apologies you have had a request for a review before your order has arrived, hopefully, it will land very soon. Thanks MX5parts

Posted 2 years ago

“To be frank my experience is mixed so far. I appreciate the fact that the products you sell are genuine mazda parts and not some copy imitation from a country I barely know. I also appreciate that the sales dept have sent me emails informing me, the items ordered have been dispatched. However, it would be hugely appreciated, if a tracking number was provided with the service. I'm aware that the parts are shipped by airmail (Royal Mail) and that it should take 5 - 7 days till delivery (8 days passed so far, and I don't have my items yet). I bought other parts from different establishments supplying MX5 parts, and they have provided me with a tracking number, so I know exactly where they are at the moment. Without this, I don't know whether the parts arrived in Malta (where I live) or not. Whilst I do hugely appreciate that you supplied genuine parts and that I had the opportunity to buy items from your business, I would highly appreciate if a tracking number was provided. That way I wouldn't worry whether my items are ok, or lost or whatever.”

Helpful Report

Posted 2 years ago

Hi Mark Your order left our warehouse on the 1st March via a Royal Mail service. Unfortunately, this is an untracked service therefore we are unable to give you any tracking details for this particular order. However, we are aware that international orders are currently taking 2-3 weeks to arrive therefore we expect this to arrive with you in the next 7-10 days. Our apologies for any inconvenience and if we can be of any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“On the whole it was a good experience, apart from the delivery, they left my order with a neighbour, no card , I had no clout had been delivered until I rang up to ask where my order was .”

Helpful Report

Posted 2 years ago

Hi Andy - we are sorry you had issues with your delivery, we are pleased that it has now been located and we have informed the courier company of your feedback. Thank you

Posted 2 years ago

“To tell the truth, unfortunately the purchased parts has not arrived at my hand yet. I will wait a little longer…”

Helpful Report

Posted 2 years ago

Hi there - we are sorry your parts haven't landed yet. If you require any further tracking updates please don't hesitate to contact us at sales@mx5parts.co.uk - thank you!

Posted 2 years ago

“Frais de douane exorbitants pour la France. (56€)”

Helpful Report

Posted 2 years ago

Hi - we sorry that you have been faced with a customs fee of €56, whilst we appreciate this is unfortunately a high charge, all customs fees are out of our control and charged by the destination country not ourselves. Obviously, we don't charge VAT on the products on orders to France. We do of course hope we can continue to be of service in the future. Thank you

Posted 2 years ago

“Made a £315 order, most of it was sent apart from the FL22 coolant which was waiting to arrive because it was on backorder. . However I accidentally ordered one 5L canister instead of two FL22 5L canisters. I rang to pay for another 5L canister to be sent with the one that was going to be shipped. But I was told I had to pay an extra £9.50 to ship the coolant because it's a new order... Although it was their right to respond as they did, I didn't appreciate it and I guess I will wait ordering a second canister for when I make a new order with some other bits and bobs...”

Helpful Report

Posted 2 years ago

Hi George - thank you for your feedback, your point of view is fair and valid and something we will take on board and look to improve on in the future and we hope we can be of service for your next order. Thank you for your comments. MX5parts

Posted 2 years ago

“I ordered a part that was £400, it never said out of stock, I believe it should never of been on the site I've been told it might be in next container end of February but no guarantee I thought delivery would be free too when spending over £400”

Helpful Report

Posted 2 years ago

“Good parts and service, including on the phone, however it's a real problem that express delivery isn't offered as an option. I discovered some unexpected parts were needed during repair, and couldn't get them all from mx5parts (out of stock). The part I ordered from another vendor, sent via guaranteed 24hr delivery, arrived the following day so 2 days before Christmas. The parts from mx5parts - ordered at the same time (1pm so dispatched the same day, but sent 1st class post only) took over a week, and didn't arrive till after the christmas break. In the meantime my car has been stuck on a ramp. 1st class is normally much faster than this, but the point is that its delivery speed is not guaranteed. This is sometimes an issue.”

Helpful Report

Posted 2 years ago

Hi Robin - we appreciate your feedback on delivery options and something that is continually reviewed. We apologise for any inconvenience caused that your MX5 was stuck on the ramp whilst your parts arrived, which unfortunately was impacted by the Christmas delivery timescales of Royal Mail. We hope to be of service for your next project. Thank you

Posted 2 years ago

“Hoping the vouchers can be used together as is a christmas present for my son-in-law.”

Helpful Report

Posted 2 years ago

Hi Mary - all of our vouchers can be used online, however if you require any further help on Gift Vouchers please do email us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

“Fairly responsive team, if needed something they try to help. IMHO errors in the labelling of products in backorder. You shouldn't write "usually despatched in 3 to 5 days" in the availabilty label if you know for a fact that you'll never be able to fulfil the delivery in a decent time. Proof? I ordered my part on 29/11. It is 10/12 and it still is "waiting for stock". So I can't answer the questions below...”

Helpful Report

Posted 2 years ago

Hi Alessandro - thank you for your constructive feedback, we take your comments on board and hopefully, your items will be back in stock with us very soon. Thank you

Posted 2 years ago

“MX5parts forget to do the 10% down on the final bill during the special week. I'm sorry because the good is ok, the delivery too. I hope that MX5parts will correct this mistake soon.”

Helpful Report

Posted 2 years ago

Hi Guy Please could you email your order number to sales@mx5parts.co.uk so we can look into this as all of our products were automatically discounted by 10% during our Black Friday promotion therefore the discount should have been applied at checkout. Thank you

Posted 2 years ago

2nd update - Hi Guy we have looked into this and the headlight that you ordered was already on offer with a 25% discount before the 10% Black Friday offer started which is why it wasn't discounted further. The offer price was shown on the product page at the time of purchase. We hope this helps clear up any confusion. Thank you MX5parts

Posted 2 years ago

“Still waiting on the 2nd of two wheel centre caps that I've ordered - and I'm not receiving regular emails to advise me”

Helpful Report

Posted 2 years ago

Hi Stephen - apologies your order hasn't yet arrived, if you do require any further tracking updates please contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 4,230 reviews