MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 5,015 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 29th June 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FRAIS DE BANQUE 5€45 FRAIS DE DOUANNE 53€00 TRANSPORTEUR PREVU [GLS] LIVRAISON PAR LA POSTE COLISSIMO”

Helpful Report

Posted 2 years ago

Hi Mac Unfortunately, the bank fees and customs fees are out of our control, however we of course recognise that this can be frustrating for our customers. Thank you MX5parts

Posted 2 years ago

“.................”

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Posted 2 years ago

Hi If there is any specific feedback you would like us to be aware of please do contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 2 years ago

“I have not received the part yet. I am still waiting. Could anyone advise? Thanks in advance.”

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Posted 2 years ago

Hi Jose Having looked at your order details we believe that the destination country was incorrect on the provided shipping details, our customer services team will therefore contact you separately to advise on the next steps. Thank you MX5parts

Posted 2 years ago

“Toujours pas reçu !!!!”

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Posted 2 years ago

Hi Bruno - we are sorry your order hasn't yet arrived, this was sent on the 31st of March therefore we would expect this to arrive by the 21st April. If it hasn't please can you check your spam folder to make sure you haven't received a notification from the courier for customs payment. If you haven't had an email either please contact us at sales@mx5parts.co.uk after the 21st April and we'll look into this further. Apologies for the inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“The Mx5 emblem was way too big to fit on the front of the car. And the door hinge mounts don't fit. Even though both items were listed to fit a NB very disappointed”

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Posted 2 years ago

Hi Lee Having checked your order status we can only see an order for a leather handbrake gaiter and not the parts you mention in this review. If you can therefore provide us with an associated order number for the parts you mention and send it to us at sales@mx5parts.co.uk we will of course look into this further. Thanks MX5parts

Posted 2 years ago

“cheap immation of original wont buy again”

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Posted 2 years ago

Hi Peter We are sorry that you are unhappy with your parts, we can confirm that this was a Genuine Mazda Centre Cap and not an OEM part. We are therefore sorry that you are unhappy with the quality of your part. Thank you MX5parts

Posted 2 years ago

“Very slow delivery”

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Posted 2 years ago

Hi Yueyang We are sorry that your order took longer than expected to arrive but hope you are now enjoying your parts. Thank you MX5parts

Posted 2 years ago

“Terrible service, the order has not yet arrived and 11 days have passed, they have not given me a tracking number, nor do they give me the option to claim the package that they have already charged me for. I'm going to complain through PayPal and at least I'll leave the review so future customers can see what they're dealing with... Which is a 20-pound shipment and they haven't even provided me with a tracking number. Horrible deal.”

Helpful Report

Posted 2 years ago

Hi there We are sorry that your order hasn't yet arrived, this was despatched on the 9th March via Royal mail and deliveries to Spain currently take 2 to 3 weeks, we therefore expect this will arrive within the next week to 10 days. We apologise for any inconvenience the longer-than-normal delivery has caused. For any further assistance please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“Part did not work when I put it in, caused the engine light to come on.”

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Posted 2 years ago

Hi - we are sorry to hear that you are having issues with your part. If we can be of further assistance please do contact us at sales@mx5parts.co.uk Thanks Andy

Posted 2 years ago

“I came up against the sad way to use gift vouchers. The way I was treated, as if I was the problem by trying to spend gift vouchers, has put me off using this company again. The gift vouchers should be seen as a sales prevention mechanism.”

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Posted 2 years ago

Hi Scott We are sorry that the functionality to use Gift Vouchers on our site isn't as slick as we would like it to be and this is something we are currently working on which we hope to have resolved in the near future. In the meantime, you can contact us at sales@mx5parts.co.uk or call us on 02392 644 588 as we can handle this offline for you. Thank you MX5parts

Posted 2 years ago

“Kit not exactly cheap, shipping charge very expensive!!! The kit was not supplied with fitting instructions, Mazda supply them foc, yet they are available on your web site if the customer makes a search!!!, surely on a kit priced £80 five page copy of fitting instructions in with the kit would not be too much to expect. I will give very considerable consideration before purchasing any further parts from MX5parts.”

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Posted 2 years ago

Hi Rob We are sorry to learn you have not had the best shopping experience with us on this occasion, whilst you may have already found these instructions, just in case you can download a copy herehttps://www.mx5parts.co.uk/instructions/hood_drain.PDF If you do require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“I ordered the 16 of february and not received anything since.”

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Posted 2 years ago

Hi Vincent Your order was dispatched on the 16th of February and international deliveries now take on average 2 to 3 weeks, therefore we expect that this will arrive in the next week to 10 days. Thank you for your order and we apologise for any inconvenience that the slower delivery times may cause. Thanks MX5parts

Posted 2 years ago

“Not yet received my parts yet”

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Posted 2 years ago

Hi John We apologise for the inconvenience that a slow delivery has caused, if you require any further updates please don't hesitate to contact our customer services team at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“Bought parts from Australia, it is taking a long time to come and was told it could take up to 3 months to arrive, no tracking is available. Other suppliers in the UK deliver in 2 weeks at the most”

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Posted 2 years ago

Hi David - we apologise for the inconvenience the delayed delivery is taking to Australia. If we can be of further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

“The part has not been received and unknown the date planned for delivery. Totally disappointed about the info.”

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Posted 2 years ago

Hi Jos - we are sorry for the delay with your order which we were unable to dispatch due to the cyber attack on Royal Mail. Further to our message sent by our customer service team we can confirm that this is now on its way and will hopefully arrive asap. We apologise for the inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“The delivery took over 1 month without any update or CS follow up”

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Posted 2 years ago

Hi Ronnie We are sorry you didn't have the best experience with us on this occasion and apologise for any inconvenience this has caused. We hope however you are satisfied with your parts now they have landed. Thank you MX5parts

Posted 2 years ago

“Sorry but this was my last order. One month after the order to Belgium, I was informed I had to pay 22,50 EUR of custom taxes on a 5 GBP item. Thank you for voting for Brexit.”

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Posted 2 years ago

Hi Vincent We are sorry for the delay in the order arriving and also for the customs charges you have been faced with, we understand your frustration however, unfortunately, these charges are something that is out of our control post-Brexit as you point out. Thank you MX5parts

Posted 2 years ago

“Placed and paid the order on 16/01/2023 and until today the order is Processing (since 17/01/2023). Tried to contact by email and had no reply. One of the parts is urgent and I am now searching for another supplier to buy another one. Really bad experience.”

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Posted 2 years ago

Hi Sergio - we are sorry you have had a poor experience and apologies for any inconvenience this has caused. The courier for your order, Royal Mail, suffered a Cyber Attack on the 11th of January which has affected their ability to ship orders internationally and is causing severe delays. If you require further updates please do contact us at sales@mx5parts.co.uk and again our apologies for the delay. Thank you MX5parts

Posted 2 years ago

“Poor communication. The delivery was delayed and after 2 weeks I still did not get any information”

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Posted 2 years ago

Hi We apologise for the late delivery of this order and we understand that our customer services team has been in contact to update you on the situation. If you require any further updates please do contact us at sales@mx5parts.co.uk Thanks Andy

Posted 2 years ago

“Waiting 2 weeks for a delivery with no notifications. Very poor setup.”

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Posted 2 years ago

Hi David We apologise for the delay in receiving your order, if you require further updates please could you contact our customer services team at sales@mx5parts.co.uk Thank you MX5parts

Posted 2 years ago

MX5parts is rated 4.6 based on 5,015 reviews