MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,193 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,193 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

Graham Fitzgerald-scales

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 3320872 dispatched 15/12/2022 Today 28th December (13 days after) not yet arrived. A small dipstick, smaller like a key, where is it ? Holidays of Mail service ? Can you help me ?”

Helpful Report

Posted 1 year ago

Hi Bruno We are sorry that it is taking longer than expected for your order to arrive, international orders now take around 3 weeks to arrive but are currently taking a little longer due to Royal Mail strikes in the UK and the Christmas holidays. We therefore anticipate that your order will arrive in the next few days, however, if you require any further updates please do contact us at sales@mx5parts.co.uk We apologise for any inconvenience the delay in your order arriving has caused. Thank you MX5parts

Posted 1 year ago

“I placed an order on the 5th, I still have not received it and I have sent two emails that have not been answered”

Helpful Report

Posted 1 year ago

Hi Inigo We are sorry that it took longer than expected for your order to arrive, we can see that our customer services team has been in contact with you and this has now been resolved. We apologise for any inconvenience the delay in your product arriving has caused. Thank you MX5parts

Posted 1 year ago

“Unresponsive customer service. No replies for my emails for about 2 weeks. Horrible delivery schedule - a month and package hasn't arrived in EU yet. Will be recommending for Latvian Miata community to stay away from your shop.”

Helpful Report

Posted 1 year ago

Hi Girts - we are sorry that your order hasn't yet arrived, we can confirm that this was despatched on the 30th of November and we would usually expect deliveries to Latvia to take around 3 weeks. However, due to postal strikes in the UK at the moment, this is taking a little longer and therefore we expect this to land in the next few days. If you do require any further assistance please do contact us at sales@mx5parts.co.uk and we apologise for the inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“You said the order was despatched on 29 November. Today is 21 December and as yet, I have received nothing. I'm getting a little concerned as you stated delivery would take 5 - 7 days.”

Helpful Report

Posted 1 year ago

Hi Dave We are sorry that your order hasn't yet landed, we can confirm this was despatched on the 29th November however, international orders to New Zealand usually take 3 weeks to arrive, and unfortunately, we have had several postal strikes in the UK which is adding further delays to deliveries. We apologise for the inconvenience but expect this to land with you over the coming days. If you need any further assistance please do contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“Hi. I can't comment at the moment because the goods have not yet arrived. Remind me closer to Christmas.”

Helpful Report

Posted 1 year ago

Hi Larry We are sorry that your order is taking longer than expected to arrive, orders to New Zealand typically take 2 to 3 weeks at the moment therefore we anticipate this will arrive in the next week or so - we apologise for any inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

“I still have not received the products. I am very concerned for the legitimacy of the purchase”

Helpful Report

Posted 1 year ago

Hi Panagiotis We are sorry that your order took longer than expected to arrive, but can now see that it was delivered on the 10th - we apologise for any inconvenience this has caused. Thank you MX5parts Thank you MX5parts

Posted 1 year ago

“Part not available”

Helpful Report

Posted 1 year ago

Hi Alan We are sorry your part wasn't available - we continue to work hard to make sure we have as many parts as possible in stock at all times. Thank you MX5parts

Posted 1 year ago

“I am still expecting to receive tha package after two weeks.”

Helpful Report

Posted 1 year ago

Hi Panagiotis We are sorry to learn your order hasn't yet arrived. This was dispatched on the 25th of November and international orders do now take 2 to 3 weeks therefore we expect this to land in the next few days. If you require any further updates please do contact us at sales@mx5parts.co.uk and apologies again for the inconvenience. Thank you MX5parts

Posted 1 year ago

“Parts not yet received”

Helpful Report

Posted 1 year ago

Hi Trevor - we apologies for the delay in your parts arriving, your order was dispatched on November the 23rd but that was a Royal Mail strike day so left us on the 24th. We therefore expect this will arrive in the next few days. If you require any further updates please do contact us at sales@mx5parts.co.uk and apologies again for the inconvenience. Thank you MX5parts

Posted 1 year ago

“I still haven't received my order, and I have no way of knowing where it ends up. ,........... Today Dec15,2022 I received the Order Number: 3316894 made on Nov21, 2022.”

Helpful Report

Posted 1 year ago

Hi Luiz - we apologies for the delay in your parts arriving, your order was dispatched on November the 21st however deliveries to Portugal are taking around 3 weeks, we therefore expect this will arrive in the next few days. If you require any further updates please do contact us at sales@mx5parts.co.uk and apologies again for the inconvenience. Thank you MX5parts

Posted 1 year ago

“Bought a product money left my account but the product didnt get shipped”

Helpful Report

Posted 1 year ago

Hi Miguel - we have checked all of our accounting records and unfortunately we have not received payment hence why the product hasn't been shipped. If however, the money has still left your account, please could you contact us at sales@mx5parts.co.uk so we can look into the issue further. Thank you MX5parts

Posted 1 year ago

“I was unable to pay by credit card. The only possibility I had was to pay by PayPal and I couldn't enter id and password. I had to abord my purchase. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi - we apologise that you were unable to complete your order, for any future issues please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 1 year ago

“Je n'ai pas encore reçu ma commande ???”

Helpful Report

Posted 1 year ago

Hi Jean Pierre - we are sorry that you haven't received your order as yet. This was shipped on the 26th September via Royal Mail. However, post-Brexit and due to local postal strikes in the UK, international deliveries take on average 2 to 3 weeks, therefore we envisage this will arrive shortly. We apologise for any inconvenience and if you require further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“Parts ordered 2 weeks ago,never received them,when emailed about checking location of package was told there was no way of doing this,car sitting at mechanics garage now because no parts arrived,not happy”

Helpful Report

Posted 1 year ago

Hi Colin - this was dispatched to Ireland from us on the 12th of September via Royal Mail and orders can take up to 3 weeks therefore we hope this will arrive over the next few days. However, if we can ask that you make sure you check to see if you have had any customs notices as sometimes if this notice isn't addressed it can delay the delivery. Regards MX5parts

Posted 1 year ago

“Thank you for the opportunity to advise about my experience. I ordered and paid for a set of front disc pads for my MX5 (series 2) on September 6, todate Sept 16 they still have not arrived. I have no order number nor do I have a tracking number to find out where the parts are - very unhappy, thank you for asking.”

Helpful Report

Posted 1 year ago

Hi Selwyn We are sorry that your parts haven't landed as yet, however, these were dispatched on the 7th by Royal Mail to South Africa. Unfortunately, Royal Mail have had strikes here in the UK which is causing a delay therefore we expect they will land in the next 7 days. Apologies again for the inconvenience. Regards MX5parts

Posted 1 year ago

“J'ai payés des frais de port et malgré ça il y a des frais de postes et de carte bleue, vraiment trop cher et cela n'est pas stipulé sur votre site 👿👿”

Helpful Report

Posted 1 year ago

Hi Remy For all relevant countries, VAT is not applied to your purchase but you are liable to the relevant customs charges by the local country the order is being shipped to. Thank you MX5parts

Posted 1 year ago

“Déçu pièces commandées le 5/09 10jours ce sont écoulés toujours pas de Livraison pas de suivi de livraison il faut attendre 30 jours ouvrés pour faire valoir un colis perdu Ma voiture est immobilisée pendant ce temps”

Helpful Report

Posted 1 year ago

Hi Gregory - we are sorry your order hasn't yet been received. It was despatched on the 5th of September however due to a combination of Royal Mail strikes and longer lead times on European deliveries we anticipate this will take 2 to 3 weeks to land. We apologise for any inconvenience this causes. Thanks MX5parts

Posted 1 year ago

“Hi, recently I've made two orders, since I live outside of the UK the packages were stuck in customs, and I had to pay a big fee just for them to come to Portugal, but that's acceptable, I'm very disappointed with my purchase and mx5parts because when the package finally came today (September 15th ,2022) it came with the invoice of the big order I made, but with the items of the second small order I did the same day, soo basically I don't know where are the parts I ordered, soo now what? I tell that the package was not delivered and they send me another one? Soo I have to pay another 300€ for it to leave customs? I'm very disappointed with the service and the delivery.”

Helpful Report

Posted 1 year ago

Hi Jos Apologies for the issues you are experiencing with your orders, we've spoken to the courier and it looks like they switched the invoices round by accident when they were dispatched. The second parcel with the big order is in Portugal and is still going through customs and should be delivered soon. You will now get a second customs charge for the lower amount but the larger order will be delivered, so overall you will pay the same amount in VAT and duty. We apologise for the inconvenience and the mix-up. If you require any further details don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 1 year ago

“J'ai payer en plus 10€ de frais de douane donc je ne suis pas satisfaite pour une pièce a 8 € plus 8€ de frais de port plus 10€ de douane ça revient cher le bout de plastique ??? Cordialement Laurent lemaire”

Helpful Report

Posted 1 year ago

Hi Laurent - we are sorry that the customs fees paid made your part expensive, but of course we don't charge VAT for relevant international orders and customs charges are out of our control unfortunately. We do however hope you are now enjoying your part. Thank you MX5parts

Posted 1 year ago

“I didn't receive the order yet still waiting”

Helpful Report

Posted 1 year ago

Hi Alvaro - we are sorry this hasn't arrived as yet but can confirm that your order was dispatched on the 22nd August via Royal Mail to Spain therefore it is on its way and should land in the next week or so as orders are currently taking about 2 to 3 weeks to arrive. We apologise for any inconvenience. Thanks MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 4,193 reviews