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musicMagpie Reviews

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company has a very bad habit of Denying receipt of items and thus not paying for them, the odd game here or blu ray there, I have spoken to them about this and some employees have near enough admitted that this is an issue with there warehouse and then paying for the item but occasionally they will not admit fault or deal with the issue, leaving the customer out of pocket, this is criminal.”

Posted 5 years ago

“A total rip off!offered £81 then was told £15,apparently because of screen burn.total lie,keep away from this site.”

Posted 5 years ago

Hi Michelle, We are sorry to learn that your experience was not positive. Having looked into your order, we can see that our original offer was £81.00 for a G925 Galaxy S6 Edge locked to O2 in good condition. However, when we received and tested the device, we found that the item is a G925 Galaxy S6 Edge, unlocked and in faulty condition due to screen damage. Whilst this does not necessarily affect the functionality of the device, it is classified under our ‘Faulty’ specifications. Screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines (showing mainly on clear white screen). As this is a fault with the LCD we are not able to offer a higher price than offered for this order, meaning your offer was revised to £15.00. We can see that this offer has now been declined and is being returned, free of charge via Royal Mail 48hr tracked delivery, you will receive the item shortly. Kind Regards, mM CS

Posted 5 years ago

“This company is fraudulent! I sold them my iPhone XS Max, I send it with tracked delivery. I tracked it and it appears to have been delivered on the 10th of April - it was signed by S GRANTHAM (an employee in their organisation). Weeks after not getting my payment I contacted them and they said the parcel got lost withing their organisation and they are still looking for it. They have been "investigating" this for over a month now. I send them my device with trust, they lost it and they didn't even mention compensation. I have reported them to Action Fraud UK Police (https://www.actionfraud.police.uk/) and i am awaiting for their action. I hope they get penalized.”

Posted 5 years ago

“They didn't pay my refer a friend fee and have not replied to my email to query it”

Posted 5 years ago

“Avoid! I've sold my iPhone 8plus, I had a message and email that they have recieved it and that the offer has been accepted. Next day payment supposed to be scheduled. I haven't recieved anything. I've called them continuously every day for 2 week. £330 is a lot of money to me. Customer service is useless. They lied to me that the payment has been issued and I will receive it the next day. Every day same story no payment. The call handler refused to put me through to a supervisor. It has been the most successful experience. Never again. If you need to get paid for your item choose a different company.”

Posted 5 years ago

Hello, We are sorry to learn that your experience was not positive. Your order was received and completed on 17/04 and payment was sent on the next working day, however this payment appeared to have failed. Your payment was then re-issued on 26/04 and after confirming that you still hadn't received payment due to what seemed like a fault with paypal transactions, your payment was again re-issue on 01/05 via bank transfer. We can assure you that we were doing everything we can to ensure that your payment was sent and we can only apologise for the delay and any inconvenience caused in this process. Kind regards, mM CS

Posted 5 years ago

“i sent in my ipod touch 5 and they said it was worth £5 and when i asked for it back they too weeks and didnt even send it back in the box i send it in and it didnt have the charger or earphones i send it back in”

Posted 5 years ago

“I have sent in my Macbook Air that was rated as 'condition-good' according to their online test. The offer was £310 and was reduced to £31, giving the reason that the battery is allegedly not charging: "Reason: Battery - not charging". This is incorrect as I have screenshot pictures from the day I sent the item that the battery is charging up to 100%. When I complained about this, the reason for rejection changed to: "...an issue with the battery as it was only charging to a capacity of 54%". This means they changed their rejection reason (and neither of them is true) and have not listed battery charge capacity under 'faulty condition' (see lists below). Good condition = "Charger and battery present; Powers on/remains on (when not plugged into charger)" (which is true in my case, additionally it is charging up to 100%), faulty condition = "Does not power on/remain on (when plugged into charger)". This company will find faults that are not listed clearly in order to lower the offer price. This is misleading customers and misusing their trust. Condition - Good: Fully functional - all parts inc. system software All keys and touchpad work All drives work Complete with RAM and HDD Charger and battery present No more than light wear and tear (no cracks, water damage or damage to screen) Powers on/remains on (when not plugged into charger) Condition - Faulty: Non fully functional in accordance with model specifications Smashed or heavy wear to screen Liquid damage Missing or faulty HDD Faulty Ports BIOS or power on password (note this is not a password to get into Mac OS) Does not power on/remain on (when plugged into charger) 3 or more Poor condition faults”

Posted 5 years ago

“It’s hard for me to state exactly how appalling Music Magpie are as a company and how awful my recent experience has been in selling them a number of media and tech items. Firstly, they initially offered me £350 for my perfectly functional iPad Pro, but upon receipt of the item revised it to £35 as they classified it as ‘faulty’. It took me a week and half to get it back, but when I did was able to sell it to CEX for £305, who classified it as Grade A. Secondly, they lost the Apple Pencil I sent with the order and now refuse to pay me for the item. I sent it carefully packed with its spare nib and charging connector, along with a packing list so whomever opened the box could check that everything had been supplied. Thirdly, they received my items on 15th April according to Royal Mail’s website. It’s now the 30th April and I still haven’t been paid for the other items I sent. To make matters infinitely worse I have made one phone call and sent three e-mails about all of this and no one in their customer service team seems to care in the least. Their agents have been dismissive and unhelpful. Music Magpie had the audacity to send me an e-mail asking for feedback on the transaction and even when I detailed everything stated above on the form they still didn’t contact me. I’m absolutely stunned at how little a company can care about their customers. This is the fourth time I’ve sold items to them - my previous orders total nearly £500 of items that they have purchased from me. I’ve also bought a large number of blu rays from them in the past. Previously I would have said they were a good company to deal with, but that is evidently no longer true. I trusted them with my valuable tech items and they have utterly ripped me off. Will never use them again and if I could get someone in customer services to actually listen to me, I’d be asking them to delete my account.”

Posted 5 years ago

Hello, We are sorry to learn that your experience was not positive. We can assure you we thoroughly check and assess all orders once they are received and we can only apologise for the inconvenience you have received within this process. When we received the IPad pro on your order, your offer was revised due to pressure marks on the screen and liquid damage to your device unfortunately deeming it faulty. The offer has since been declined and your device was returned to you free of charge. Although we appeared to have received the Keyboard with the deceive which has been accepted, the IPad pro pencil appears to have been missing when your order was checked. This has now been passed to the relevant department who will look into this issue further for you and you will be contacted shortly. Once this matter is resolved your order will be completed and payment for your order will be issued. Once again, We apologise for the delay and any inconvenience caused. Kind regards, mM CS

Posted 5 years ago

“Continually failing to comply with a simple GDPR request, a team full of customer service assistants who appear to have received no GDPR training and fundamentally don't understand the difference between an unsubscribe and a right to be forgotten request, a complaints email address that doesn't work (bounces)... I've given up now after sending 8 emails - not a company I trust with my personal or financial data, regret dealing with them and won't be dealing again.”

Posted 5 years ago

Hello, We are sorry to learn that your experience was not positive. Can you please confirm as to whether you would like to unsubscribe or if you are requesting full data removal so we can action this. If you do wish to raise a complaint, our complaints email address is customer.complaints@musicmagpie.co.uk Kind Regards, mM CS

Posted 5 years ago

“I declined an offer for a console game and I didn’t get all my items back. Be very specific with everything you sent to them. Otherwise they will keep your stuff and you will have to argue to get them back. I will see if I get one of the controller and the Kinect back.”

Posted 5 years ago

“I WISH YOU COULD GIVE ZERO STARS!!!! I WISH YOU COULD GIVE ZERO STARS!!!! I took photos of my phone and packaged it in 2 boxes before sending it on the 16th April. It was a 48hr tracked service but according to music magpie on the 19th April they still hadn’t received it. Funnily enough a short time after that they sent a ridiculous offer through stating that the casing was damaged. This is 100% lies. The phone had a couple of very tiny marks on it which I tried photographing before it left me and I couldnt even pick the marks up! They have now forwarded photos and there is damage to the corner of the phone! This damage was 100% not on the phone when it left me. I have now sent a formal complaint and will get the police involved if needs be. The phone is now being sent back to me but you are warned AVOID THIS COMPANY AT ALL COSTS! THIS MATTER IS FAR FROM OVER!!!!!!”

Posted 5 years ago

Hello, We are sorry to learn that your experience was not positive. Having looked into your order, we can see that this has been passed to our complaints department who are currently investigating further. Once they have received an update, they will be in contact with you with more information. Kind Regards, mM CS

Posted 5 years ago

“Received my phone, advertised as good condition, so expected some scratches. Plugged in to charge up, nothing, left it overnight, nothing. Call their customer service, they apologised offered me a refund and to send it back. Today I received an email telling. Me that. I had cracked the screen and therefore they would not refund me. Unbelievable customer service, there was no crack on the screen, I hadn’t dropped it as they accused me of doing, so no working phone and no money back. Never again, will go to Trading standards.”

Posted 5 years ago

“Music Magpie damaged my item and claimed they received it like that! I sent Music Magpie my excellent 2012 iMac for which I was offered £300.00. When they received it, they said there was some dust in the screen and offered a measly £60.00. This is a fully working fast 8GB RAM 1TB iMac. I naturally declined this offer, but when I received my Mac back, it had been damaged. The frame had a dent in it and there were scratches on the screen. The company did not mention any damage apart from the dust in their initial report, and have said that they received the item like that. If they received it like that, why did they not mention it in their report? The company hasn't answered my email for an explanation, nor have they compensated me for the damaged they caused.”

Posted 5 years ago

Hi Hitesh, So this can be looked into further, please could you provide your order ID? Kind Regards, mM CS

Posted 5 years ago

“I was offered £93 for my iPhone 6 64GB by MusicMagpie, which was well above any other offer I received. I sent them this phone which was in perfect working order and condition, due to always being looked after and protected by a glass screen protector and case at all times. However, after sending the phone, I received a revised offer of £28 due to the phone casing being damaged, so I requested it be sent back to me as I knew it was in perfect condition and I would receive much more from other companies. So, as you can imagine, I was completely shocked and disgusted to receive the phone back broken. The casing was bent and the battery completely flat with marks covering the entire screen. I then charged the phone and when I turned it on, the true extent of the damage was clear, all the pixels on the screen were different colours from how they were supposed to appear and there were horizontal and vertical black pixel lines extending from where the casing was bent. The phone was in perfect condition when I sent it, and it could not have been damaged during postage as I put it in the original box and then wrapped it in several layers of bubble wrap. This is my first ever bad review, as I don’t like slating or slandering companies, but the service I’ve received is so awful, I have to take a stand. Obviously, the first thing I done was email customer service hoping they could resolve it. But, two weeks later and a string of emails back and forth, the company will accept no responsibility and keep belittling me. Throughout the thread of emails, they keep stating that the phone was in fact faulty and refer me to a photograph taken of the phone during their inspection which proves that the casing was ‘bent’. However, this is the worst quality photograph I have ever seen, blurry and taken from a ridiculous angle which doesn’t even look like a phone. They have then asked for photographs taken from the ‘exact same angle’ as the inspection photograph, taken ‘before’ I sent the phone, as if that is even possible. Hence, this is my last resort, writing a realistic review of this shambolic company so that other people don’t get caught in the same way. It appears this company obviously over bids on your phone so that you send it to them and not to another company. Then reduce the price offered to you drastically, saying that the item is damaged, hoping that you will just give in and accept the offer. Then, if you do request the phone back, I assume they actually damage the phone and return it to you so you can’t send it to another company. So please, if you read this review, do not send your phone to this company!”

Posted 5 years ago

Hello, We're sorry to learn that your experience was not positive. You appear to have an open complaint regarding this issue and they will looking into this issue further for you. We can only apologise for the inconvenience you have received so far. Kind regards mM CS

Posted 5 years ago

“Offed 19 pounds for a phone and i got 130 in the high street! Toataly contradicts the missleading tv ad!”

Posted 5 years ago

“I am fast losing patience with this company. I received an iPhone 6s which would not charge. I was sent a returns label and sent back the next day. It has been two weeks and having spoken to numerous customer services personnel and sent emails, I get the same response: 'we are waiting for an update'. This was a gift for my daughter who is going through a difficult time and this has added to her upset. I have proved my return of the item. I have asked for a replacement or a refund and had no offer of either. You still have my money! And the goods! I asked to speak to the manager and was told customer services managers do not speak to the public! I asked for the manager's surname and was told it was not permitted. Do you understand the meaning of customer service? I've waited two weeks and you promise a two week guarantee. I need a refund if I am to be able to purchase another phone. I need this sorted.”

Posted 5 years ago

Hello, We are sorry to learnt that your experience was not positive and that you were not given the opportunity to speak to a manager. It is not the case that the managers do not speak to the public, but in this situation they would advise you the same information as a customer service agent would. We're very sorry for the delays in processing your return, we can assure you that it is a rare occurrence for a return to take this long to be processed. We are unable to find you a suitable replacement and therefore you have been issued a full refund for your device. Once again we are sorry for any inconvenience caused. Kind regards, mM CS

Posted 5 years ago

“Not a customer focussed company. Money grabbing company. By mistake, I clicked on a 16GB model of my iphone 6, but realised this before I sent the phone. The 64GB model I had displayed a higher price by £14. I contacted the company to ask about this and they told me to send the phone in and the price would be revised. I did so, but they did not revise the price and have stuck to their new saying that they can't offer a higher price than that offered. Bit they fail to understand that this was a higher model. They also did not credit my £5, nor my friend's £5 for referring me. It has been a very frustrating and disappointing experience over a difference of £19. They have no concept of goodwill or customer service as I had to chase for an answer many times to my emails. Would not even honour the £5 for me or my friend even though I provided them with proof.”

Posted 5 years ago

“Not a customer focussed company. Money grabbing company. By mistake, I clicked on a 16GB model of my iphone 6, but realised this before I sent the phone. The 64GB model I had displayed a higher price by £14. I contacted the company to ask about this and they told me to send the phone in and the price would be revised. I did so, but they did not revise the price and have stuck to their new saying that they can't offer a higher price than that offered. Bit they fail to understand that this was a higher model. They also did not credit my £5, nor my friend's £5 for referring me. It has been a very frustrating and disappointing experience over a difference of £19. They have no concept of goodwill or customer service as I had to chase for an answer many times to my emails. Would not even honour the £5 for me or my friend even though I provided them with proof.”

Posted 5 years ago

Hi Hitesh, We are sorry to learn that your experience was not positive, from looking into your order we can see that the item was accepted at the initial offer price.We have fulfilled the agreed sales price which was accepted at the time of placing the order. Regarding the referral payment, unfortunately the promo code was not added correctly however this has now been processed and you should receive the £5 within 3 working days. Kind Regards mM CS

Posted 5 years ago

“Whatever you do DO NOT PURCHASE FROM THESE PEOPLE. I purchased a CD from Ebay, they sent me the CD with all its trimmings but it was a Christian CD, where I had bought various artists. They are now ignoring my messages via e-bay, although I have sent it back first class delivery. It has cost me over £8 and I have no product. Because I did not know you had to send it back recorded delivery to satisfy Ebay (Music Magpie know this), I cannot get E-bay into end the dispute, I am going to lose the money because Music Magpie, just ignore my twice daily messages. If you see there Feedback they have 7000 Negative Feedbacks and 7000 Neutrals. You get a problem with these jokers and you are going to be out of luck”

Posted 5 years ago

“This is the first time I have used Music Magpie and have to say it will be the last. I purchased a used iPhone 7 for my son's birthday. It arrived quickly and appeared in good condition. Unfortunately there was a problem with the phone, which would not charge (the charging cable was new and provided by Music Magpie). I returned the phone the following day and asked for a refund for this faulty device. Their customer service was terrible with them taking far too long to reply to emails. Phone calls also failed to speed the process and in the end I had to raise a formal complaint. The phone was returned on 5th Feb and it was only on 11th March that I received a refund. I decided to buy from Music Magpie as I believed them to be one of the larger more reputable companies. Unfortunately this has not been the case.”

Posted 5 years ago

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musicMagpie is rated 4.6 based on 9,493 reviews